SCAM!!!!! They are pretending to sell things that they don’t have. They are saying that you can cancel your order for full refund but it will be declined. I have reported them as a fraud to my bank... Leggi di più
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What can I say other than when it comes to customer service I have never felt so heard and dealt with like a actual human beings . I will continue to use and share the name of bestvibe. Best online se... Leggi di più
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I purchased a Toy from Bestvibe and I am very happy, costumer services were very friendly and helpful when enquiring for information about private issues about the Toy which were delt and resolved pr... Leggi di più
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I am incredibly impressed with Bestvibe. Not only was my product delivered discreetly and quickly, but their after sales support is second to none. When I encountered a minor issue, their team respond... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Bestvibe focused on improving sexual bliss for everyone.
Informazioni di contatto
Regno Unito
- service@bestvibe.co.uk
- bestvibe.co.uk
3,6
Nella media
357 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fantastic customer service
Fantastic customer service, helpful and understanding when I encountered a payment problem, and made every effort to look after me as a new customer
22 aprile 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you so much for your fantastic feedback!
We're delighted to hear that our customer service team was able to help you with the payment issue and make you feel looked after as a new customer. Your satisfaction means a lot to us.
We look forward to serving you again in the future!
Best regards,
SCAM!!!!!!!!!!!
SCAM!!!!!
They are pretending to sell things that they don’t have.
They are saying that you can cancel your order for full refund but it will be declined.
I have reported them as a fraud to my bank. Thank god, my bank refunded my money so now they will be dealing with me bank.
7 aprile 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
What a pleasure!
I purchased a Toy from Bestvibe and I am very happy, costumer services were very friendly and helpful when enquiring for information about private issues about the Toy which were delt and resolved profesionaly in a very short time. My personal experience was very good and satisfying ,thanks Bestvibe! Jamie
2 aprile 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Jamie,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're happy with your purchase and that our customer service team was able to help you quickly and professionally. Your satisfaction means a lot to us, and it's great to know we made your personal experience a positive one.
Thanks again for choosing Bestvibe. We look forward to serving you again in the future!
Best regards,
SCAM !
SCAM !
They don’t have majority of their products in stock. So you literally pay for nothing.. Then, when you ask where is your order, they tell you they don’t have it and offer you others products for the same price.
Best of that, they offered me a « better » product but I had to pay more, which I did, and guess what..? 😂 They didn’t had it in stock too and did the same process. It’s been almost 2 months, still waiting for refund that I asked twice and obviously didn’t get any answer after that. And now that my chargeback procedure is accepted and I’ll be refund, they emailed me to cancel the chargeback to refund me hahaha guys you make me laugh a lot thanks ! What a dishonesty.
9 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have refunded you as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove the negative review.
For any questions, please feel free to contact us at: service@bestvibe.co.uk
Best regards，
Bestvibe Customer Service Dept.
Had an issue with a product
Had an issue with a product. They sent a replacement straight out good communication excellent service will buy from here again.
12 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you for your feedback! We're so glad to hear we could quickly sort out the issue for you and that you were happy with our communication.
It means a lot to know you'll be shopping with us again — we look forward to serving you next time!
Best regards,
I found best vibe easy to deal with
I found best vibe easy to deal with, their website is easy to navigate, customer services were quick to reply and were very helpful
19 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you so much for your lovely feedback! We're delighted to hear that you found our website easy to use and our customer service team helpful and quick to respond.
Making things simple and efficient for our customers is what we strive for, so it's great to know we got it right for you.
We truly appreciate your support and look forward to helping you again in the future!
Best regards,
Purchased item at the start of the…
Purchased item at the start of the year, Didn't work, contacted customer services and send videos etc, They replied with the same advice more than once, they are selling cheap made in China rubbish, I give up trying to get a replacement or refund (£50) would never purchase from them ever again. ABSOLUTELY TERRIBLE CUSTOMER SERVICES
1 gennaio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you for taking the time to provide your feedback. We sincerely apologise for the inconvenience you have experienced.
We are deeply sorry to hear that the item you received is not working properly and that our previous response was unable to assist you. This is by no means the experience we wish our customers to have, and we fully understand your disappointment.
We would very much like the opportunity to resolve this matter to your satisfaction. To assist you further, please reply to this email at your earliest convenience. We will personally prioritise your case to find a suitable solution—whether that be a replacement or a full refund.
Your satisfaction is of the utmost importance to us, and we are committed to resolving this issue. We hope you will give us the chance to do so.
Yours sincerely,
Give them a go!!
Fantastic company, fantastic products and an elite level customer service that go above and beyond to help resolve any issues. Always received all my products on time aswell. 0 complaints and will continue purchasing more in the future.
14 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you so much for your incredible review! We're absolutely thrilled to hear that you've had such a positive experience with us.
It means the world to our team that you've rated our products and service so highly. Knowing that we've resolved any issues quickly and that your orders always arrive on time is exactly the standard we strive for.
We truly appreciate your loyalty and support. Hearing that you'll continue purchasing with us in the future is the best compliment we could ask for.
Thanks again for choosing Bestvibe – we look forward to serving you again soon!
Warm regards,
Bestvibe UK
I ordered a doll from bestvibes there…
I ordered a doll from bestvibes there was a bit of delay in sending my item. Never the less I did receive my item communication were brill . I was kept upto date all the way . I am very happy with my item. Thank you bestvibes . I will be buying from you again. Robert bb
13 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Robert,
Thank you for your lovely review! We're so glad to hear that despite the slight delay, you're happy with your doll and appreciated the updates along the way.
Keeping our customers informed is important to us, so it's great to know we got it right for you. We truly appreciate your understanding and look forward to welcoming you back soon!
Best wishes,
Bestvibe UK
Best vibe have resolved the issue I had…
Best vibe have resolved the issue I had with the product I ordered. And now are replacing and sending me a new one great service :)
16 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you for your kind update! We're really pleased to hear that we could resolve the issue with your product and arrange a replacement for you.
Making things right for our customers is always our priority, and we're glad we could get this sorted for you. We hope you love your new item when it arrives!
Thanks again for giving us the chance to fix this – we really appreciate your understanding.
Best regards,
Bestvibe Customer Service Team
Had an issue with a product
Had an issue with a product, was sorted straight away, great customer service 👍👍
28 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team.
Your satisfaction means everything to us, and it’s wonderful to know that we could provide the support you needed. If you ever need assistance in the future, please don’t hesitate to reach out.
Thanks again for choosing us!
Warm regards,
Bestvibe is great
Bestvibe is great. Quick shipping and excellent customer service.
11 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hello,
Wow—thank you for your fantastic feedback! We're absolutely delighted to hear that you enjoyed your experience with Bestvibe.
Our team works hard to make every interaction helpful and personal, so knowing we hit the mark for you truly makes our day. We appreciate your support and look forward to assisting you again whenever you need us.
Thanks for being the best part of Bestvibe!
Best wishes,
Bestvibe UK
5 stars to Bestvibe…
Had a problem with an item that was noisy when operated, Bestvibe replaced it with an alternative quickly and efficiently. 5 stars to Bestvibe
10 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Best online customer service
What can I say other than when it comes to customer service I have never felt so heard and dealt with like a actual human beings . I will continue to use and share the name of bestvibe. Best online service . And nor only that in comparison to other sites prices are pretty good . I look forward to dealing with this company again . Thank u bestvibe. Appreciate how u dealt with me .
3 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you so much for your incredibly kind words! We're truly touched to hear that you felt heard and valued as a real person – that's exactly the experience we aim to create for everyone.
It means the world to us that you appreciate both our service and prices. Knowing you'll continue using and recommending Bestvibe is the best compliment we could ask for.
We're already looking forward to helping you again. Thanks for choosing us!
Warm regards,
Bestvibe UK
Bad service
Bad service, everything is slow...still waiting for my refunds
26 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may didn't meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
Satisfied customer
The product I received is of good quality and value for money I believe
Would I order from Bestvibe again in the future yes I would
27 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Happy with my order
I received my order well early within less than a week with exactly what I ordered arrived. I read other reviews but I personally didnt face an issue. It was normal. Thanks to best vibe
1 marzo 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
Thank you for sharing your feedback, even though you didn't complete your purchase. We're genuinely sorry to hear that our reviews gave you reason to hesitate.
We take all feedback seriously and are continuously working to improve our products and customer experience. If you're open to it, we'd welcome the opportunity to address any specific concerns you had before placing your order.
Please feel free to contact me directly at service@bestvibe.co.uk – I'd be happy to help personally and ensure you feel confident in your decision.
We hope you might give us a chance in the future.
AVOID THIS COMPANY LIKE THE PLAGUE
AVOID THIS COMPANY LIKE THE PLAGUE. ORDERED A TOY AND LUBE SAT PENDING EMAILED THEM NO REPLY THEN TOLD ME NO LUBE HENCE IT NOT BEING DISPATCHED. NOW BEEN OFFERED A BOTTLE OF CLEANING FLUID AT HALF THE PRICE OF THE LUBE. TOTAL SCAMMERS WONT RETURN PAYMENT. SAVE YOUR MONEY USE A REAL SITE AS THIS COMPANY ISN'T ANY GOOD
20 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may didn't meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
THIS IS A FRAUDULENT WEBSITE RUN BY…
THIS IS A FRAUDULENT WEBSITE RUN BY CYBERCRIMINALS
and no, I am not exaggerating.
After I paid for an order, the product completely disappeared from my order list without a trace, as if I had never ordered it. Of course, the money was taken from my still taken from my bank account.
Another warning sign is that these people do not send you any information to track your order through the courier, so you can’t independently verify the status of your order. You have to rely on their website to “track” your order, but of course they have been known to lie about your order status. In my case, they removed my order completely with no prior notice and NO REFUND.
This website should be reported to the relevant authorities for fraud and cybercrime.
21 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Bad store, Bad Customer Service, Bad Company!
Ordered a product from their online store and then discovered the issues many customers are having with them here!
I contacted them immediately via email and discovered my purchase was out of stock at time of ordering!!!
I requested a full refund/cancellation of my order and they tried to first get me to swap for an alternative product and then wait which I declined to do.
It's been nearly two weeks and now they do not even reply to my latest emails.
My order still says pending even though I cancelled it on my account!
Be warned!! Do not trust this company! Terrible online store if it doesn't show out of stock items and awful customer service team!
I will now be seeking legal council to retrieve my funds.
Update: Had to force a refund through PayPal after zero contact from seller.
FYI: If you didn't use PayPal then raise a dispute with your Credit Card Company, you have 120 days to make a Chargeback claim.
Update 2: Magically reaching out now all of a sudden!
This review stays due to a bad experience though.
They actually asked me to change it after refunding.
Also noticed there is no way to delete my account with them on their website!!!
11 febbraio 2026
Non scritta su invito
Risposta di bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
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