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Valutata 1 stelle su 5

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway. What really pisses me off is being told ‘congratulations, you won $14’... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then... Leggi di più

Valutata 4 stelle su 5

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same number... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informazioni di contatto

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Pessimo

TrustScore 1.5 su 5

545 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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Tutte le recensioni

(545)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Cannot log into my account anymore thanks to those stupid puzzles

I'm on the autism spectrum and I struggle a lot to process various kinds of information. So I keep trying and trying to solve these stupid puzzles to log into my account and I can't! I guess they don't want me to spend money and buy a ticket then. Who's the genius who decided to make it so difficult and prevent people form being able to access their account?? I could understand one CAPTCHA as a security measure, but having to complete 5-10 puzzles? Ridiculous

8 dicembre 2023
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Risposta di The Lott

Hi Emily,

So sorry to hear you've had a negative experience. Thanks so much for your feedback, we will pass this on.

Valutata 1 stelle su 5

Bunch of crooks company is rigger,

Bunch of crooks company is rigger,
spent $70.00 on a ticket won nothing, on online account if you win and re spend the money you never win on money you have won from them government don't care, there making a profit from them

5 dicembre 2023
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Risposta di The Lott

Thankyou for your feedback. We will pass this on.

Valutata 1 stelle su 5

Was double charged and blamed for your technical incompetence

When I was making a ticket purchase and pressed submit to process the payment, the screen turned to white and froze. However, the purchase went through yet theLott charged me $26.95 twice. It was a technical fault. I noticed the double charge later when going through my bank transactions, and notified the bank, which raised an incident and eventually I had one of the double charges re-imbursed. A few weeks later when I tried to log into theLott, they had blocked my account. I called them up and their tech support was extremely rude and said I owe them $26.95 for the reimbursement or they won't reactivate the account. I told them I already paid them for the one ticket that I purchased, they had no right to double charge me as I didn't purchase 2 tickets, and was double charged, where the transaction was processed on 28/10/23 at 07:58:31 and then less than a second later, again at 07:58:42. He was so nasty and unprofessional about it that I just told your tech support guy - your company has lost a customer and hung up on him. Tech guy - please fix your bugs you slacker. If you don't know how to, get someone else to fix it instead of blaming the customer.

28 ottobre 2023
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Risposta di The Lott

Hello, So sorry to hear about your negative experience, this is not what we strive for with our customer service. If you are still having issues with your account please call our customer care team on 131 868 and explain your situation and they will be willing to resolve your experience. Have a great day.

Valutata 1 stelle su 5

They Play The Sucker

Always those with the least money, desperate in desperate times, get sucked into The Lott's promises of big wins. I am sure their draws are legitimate and monitored fairly as they don't need to cheat on players, it's already done so by the extra balls and greater odds against you. Lotto used to be 6 from 40. Adding five more balls greatly reduced your chances of winning a major prize, you'd have to spend way more to get the coverage in whatever system or wheel you use. And their prices have increased. I remember when a system 9 was $20. And Sat lotto is even more jacked up in cost. You really do need to be lucky. Powerball the same. There is no excuse for jacking up the cost of Saturday Lotto just because the payout is better, which inevitably results in many lower payouts because every man and his dog is playing. I appreciate that funds go to kids hospitals et al, but why not the arts? British Lotteries fund major arts and consequently their culture is richer for it. The Lott are just greedy and much of their scaping from poor losers like us go to their corporate execs and buddies. We are considering moving to New Zealand and there the NZ Lotto is 6 from 40, not 45. And add a Powerball to their Lotto if you wish. Sure the prizes aren't as high as you would get here, but a better chance at winning *something* more often is better than the little chance you have in Australia. Who needs 80 million? Or 20 million? I'd be happy with a 1 mil win to pay off a few bills. This accumulation of odds against you to award a single individual a huge sum of money is just adding to the one percenters. It's far better in our society to spread more smaller wins to more people who need it, instead of filling the coffers of execs and their various sprogging associates who beat their chests when a single individual wins a mega prize that will by all historic research usually go to waste. If you win 'too much', then give to charity.  For every 80m winner, I bet there are 80 people who would put their hands up just for a million. Play The Lott and your chances are slim pickin's; these vampires just want to keep sucking your dollar til you are too old to know what to do with money. My advice? Look for games with less balls. Would be great if we had Fantasy 5, much better odds. But no,The Lott want to jack you off for as much of your hard-earned bux as they can. Btw, stay away from those international lottery vendors, you have no control.

1 novembre 2023
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Risposta di The Lott

Hello,

Thanks so much for your feedback. We are always trying to better our games so appreciate you taking the time.

Have a great day.

Valutata 1 stelle su 5

Don't play with them, you'll lose everything!!!

It's been almost two weeks since I submitted documents for ID verification. they are currently still unverified.
i'm still receiving sms prompting me to verify my identity as if I had submitted nothing at all, and my account is likely to be suspended in few days

Edit 05/11/23
They suspended my profile even after i gave them my id and proof of adress.
I spent a lot of money in scratchy, and now i've lost every single 2nd chance i had!!!
I'll never spend 1$, you robbed me of everything!!!

30 ottobre 2023
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Risposta di The Lott

Hello,

Sorry to hear this. Please call our customer care team on 131 868 and they will be able to assist with your verification and suspended account.

Have a great day.

Valutata 1 stelle su 5

Constant crashing when simply viewing…

Constant crashing when simply viewing which syndicate ticket wishing to purchase. So damn frustrating app to use despite buying tickets on a weekly basis for years!!!

7 ottobre 2023
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Risposta di The Lott

Hello, Thanks for taking the time to provide feedback. I've passed on your feedback and we will look into this to ensure efficiency in the future.
Have a great day.

Kindest,
The Lott

Valutata 3 stelle su 5

Haven’t personally invested

Haven’t personally invested in it but a lot of people i know does and they win too but mostly it’s division 6 wins. Looking for answers here whether to invest or not

2 ottobre 2023
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Risposta di The Lott

Hello Quintana,

Thankyou for your question. Unfortunately we are unable to give guidance in regards to this question and we ask that you conduct your own research.

Have a great day.

Valutata 5 stelle su 5

I believe set for life is a spam I was…

I believe set for life is a spam I was playing for more than 1 years and I have my system and every time they can change the wining number and the results not coming on the computer and there is no time for the results like tonight 22:45 the results didn’t come yet it’s mean they playing with the number I will stop playing because it’s spam

2 ottobre 2022
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Risposta di The Lott

Hello,

Thankyou for your feedback. All draw are conducted under the supervision of government regulators. 

Have a great day!

Valutata 2 stelle su 5

Disappointing

Disappointing - can’t even get through on the phone to discuss an issue. Having been advised it was a 30 sec wait, still waiting 15 minutes. Tried again - same story. Was very pleased I could call on a weekend but wondering where the ‘next available consultant’ actually is???

2 settembre 2023
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Risposta di The Lott

Hi Bailey,

Thanks for taking the time to provide feedback. I've passed on your disappointment.

Have a great day.

Valutata 1 stelle su 5

The Lott app is the most inefficient

The Lott app is the most inefficient app i have used.
I set up my login details and logged on. I made a purchase. The next time i attempted to log in i was told my details are incorrect. I checked what I had put in, and it agreed. I tried again, checking my details before hitting the enter key. same result.
I changed my password. OK, it went in.
Next time i tried, again it said my details were wrong.
When i purchased at the local agent, i told the operator of my experience. She said she had the same experience and had eventually given up trying with the app.

25 agosto 2023
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Risposta di The Lott

Hi John, Thanks for taking the time to provide feedback. I've passed on your feedback and we will look into this to ensure efficiency in the future.
Kindest,
The Lott

Valutata 1 stelle su 5

They will take your money with their…

They will take your money with their app but if you win anything they will refuse to pay you if you don’t provide them with electronic identification.

4 agosto 2023
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Risposta di The Lott


Thank you for your feedback. We are sorry to hear you have had a negative experience. Please follow the link below for further information regarding withdrawing funds.

https://help.thelott.com/hc/en-us/articles/360001831534-Why-can-t-I-withdraw-funds-from-my-account-

Have a great day.

Valutata 1 stelle su 5

what is wong with app try to scam your…

what is wong with app try to scam your ticket but wong scan have to go to wed site deleted it reloaded it still the same and know one can tell me wonts wong ????????????? chap

3 luglio 2023
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Risposta di The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure the number are legible on the ticket? Alternatively if your ticket is registered please call our customer care team on 131 868 and they will be able to assist .

Have a great day!

Valutata 1 stelle su 5

Terrible app

Terrible app. Can't transfer winnings easily back to the same acct this app is happy to receive money from. Will be closing the account once I somehow get my winnings.

11 luglio 2023
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Risposta di The Lott

Hello,

Sorry to hear you aren't enjoying thelott app, please ensure you have verified your account to receive your funds. Alternatively please call our customer care team on 131 868 and they will be able to assist.

Have a great day!

Valutata 1 stelle su 5

Online account suspended. No customer service

Online account suspended for some unknown reason. Tried to rectify online but was unsuccessful so called the contact centre. I was told the wait time would be approx 5 mins. That was over 20 mins ago. 30 mins later... Still listening to the repetitive 'thankyou for holding, your call will be answered by the next available consultant' and 'thank you for continuing to hold, one of our customer care consultants will be with you soon'...(yeah sure) in between mundane stories - my least fav which I heard at least 20 times, the story of the woman who won from Durack who's kids initially thought she was screaming because there was a cockroach in her kitchen. I haven't won anything but trust me, after hearing that story over and over I wanted to scream too. After holding on... and on... and on... at 9.02pm after over an hour of holding on I was just disconnected with the message saying that the customer service centre was now closed and to call back at 8am tomorrow. Nup. My call is important to you huh??? What a load of s***! Pretty poor service.

20 giugno 2023
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Risposta di The Lott

Hello, thank you for your feedback. The reason your account would have closed down is due to you not verifying it in time. We are sorry about the wait time for our customer care team, it can often get busy and they try to answer as soon as possible. Once again thank you for your feedback, we will pass this on, and have a great day.

Valutata 1 stelle su 5

Save your money people

Save your money people, in my opinion after years of experience it's not realistic at all to think you can win

17 giugno 2023
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Risposta di The Lott

Hello, thanks for taking the time to leave feedback. We provide real winners stories on our website (https://www.thelott.com/real-winners). Have a great day.

Valutata 1 stelle su 5

4 numbers & no winnings? What???

I played the Powerball and got 4 numbers this week.
I was super excited to think I'd won a little something. I felt nothing but profound disappointment and frustration as well as confusion when I saw that you get nothing for 4 numbers.
The odds of getting 4 numbers are extraordinarily high, so why aren't you paying out something on this?
Everywhere else in the world does!
Needless to say, I shan't bother buying any more lottery products in Australia again.
It truly is a big scam.
I'm quite convinced that AI technology is used to manipulate draws to ensure very few to no people win on a regular basis so to maximise profits.
All this rubbish about it being regulated is utter nonsense, there's no way it is fully regulated.
Save your money folks, stop giving these crooks your hard earned money.

15 giugno 2023
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Risposta di The Lott

Hello, Thanks for taking the time to leave feedback. In order to win with 4 numbers you need the Powerball number as well. Please see the link below with the winning combinations for divisions 1- 9. Have a great day.

Valutata 1 stelle su 5

Why do I have to attempt 3 or sometimes…

Why do I have to attempt 3 or sometimes 4 times to access nsw lottery site.
This has happened several times.

12 giugno 2023
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Risposta di The Lott

Hi Maree,

Sorry to hear about this and thank you for your feedback. We will look into this case for further information regarding your issues with the NSW Lottery site.

Have a great day.

Valutata 1 stelle su 5

I tried to get some money back that had…

I tried to get some money back that had been mistakenly deposited into the wrong account. I was told it’s not company policy to allow customers to withdraw balances deposited. They suggested I buy lottery tickets to use up the balance. This company is forcing me to gamble.

And the company responds below by restating the policy rather than addressing the issue. It's a bit like a bank saying 'once you have deposited money with us you can't get it back.'
I've tried making a formal complaint but got no response.

29 maggio 2023
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Risposta di The Lott

Hi Andy,

Thank you for your feedback. We are sorry to hear you have had a negative experience. Please follow the link below for further information regarding withdrawing funds.

https://help.thelott.com/hc/en-us/articles/360001831534-Why-can-t-I-withdraw-funds-from-my-account-

Have a great day.

Valutata 1 stelle su 5

Hi I just want to up date my email and…

Hi I just want to up date my email and it said axess denied?

13 aprile 2023
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Risposta di The Lott

Hi Magda, Thanks for reaching out! Are you using a VPN? We don't recommend using them when visiting our website as it can confuse your location for being overseas.

You can update your email on your account by logging into our website or calling our team on 131 868. I hope that helps.

Kindest,
The Lott

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