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Valutata 1 stelle su 5

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway. What really pisses me off is being told ‘congratulations, you won $14’... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then... Leggi di più

Valutata 4 stelle su 5

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same number... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

545 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,4

Tutte le recensioni

(545)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Tad upset simply was not worth there time im guessing

Just tryed to contact via chat on there app, spoke to someone Romania friendly quick response tho my question was the second chance draw for a previous month on the website and app has not been updated for a winner ( please keep tickets winner been verified) it states, i asked Romania how come it has basiclly skipped a month and was just enquiring why was this but was quick to tell me (guessing without even checking ) that the winner had been contacted and was on the site I triple checked and still yet was not updated so I asked Romania this is not what im seeing trying to resolve the issue I have and was just simply pushed to end the chat asking was there anything else, scratching my head wondering if I missed the hole answer for my question I asked.
So must be a busy morning or simply just too busy to bother about a customers question!!!
Guess if I was to ask if I could spend some money with them she would of probably had more time for me !!

9 novembre 2026
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Risposta di The Lott

Hello, the ISI Second Chance draw is drawn on the 2nd Wednesday of the following month, and winners need to fill in paperwork to confirm their eligibility. The winners are published on the website only once payment has been made. For this reason, winners published on the website can take some time. We recommend keeping your ticket until the winner has been published on the website. Sorry for the inconvenience.

Valutata 1 stelle su 5

Always a problem to open and even when…

Always a problem to open and even when open, to check if you have one a prize you have to ask it to show you the numbers???

8 novembre 2026
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Risposta di The Lott

Hi Andrew, Sorry to hear you’ve been having trouble with the app. Thanks for the feedback we will pass this onto the relevant teams.

Valutata 1 stelle su 5

LOTT was quick to let us access and…

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then sent passport wouldn't accept. We won $24 but cant get it, so we learnt a lesson, just put it down to a bad decision.
Just be warned don't buy on line.

2 novembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Bird calls

Bird calls, waterfalls and ridiculous, unreadable puzzles. Always, always have trouble with this terrible app. Buy your tickets in store people.

30 ottobre 2026
Non scritta su invito
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Risposta di The Lott

Hello, to keep your account secure, you may be asked to complete a puzzle before logging in. This is a cybersecurity measure to prevent malicious software from accessing your account.

Solving the puzzle will help verify that you are a legitimate user.

If you are experiencing issues or find that you are having difficulties solving the puzzle, here are some tips you can try:https://help.thelott.com/hc/en-us/articles/29793100375577-Why-do-I-need-to-solve-a-puzzle-to-log-in.

Valutata 1 stelle su 5

Non-functional App + AI crap

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "help" is a categorically useless AI bot that tells you to use the (NON-FUNCTIONAL) password update. Another company that has ruined itself by not being able to maintain THE MOST BASIC aspects of an app and relying on USELESS AI!!!!

29 ottobre 2026
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Risposta di The Lott

Hello Rebecca, we’re sorry to hear you’ve been having trouble updating your password and logging in. We understand how frustrating this would be, especially when you’re trying to purchase an entry. Please get in touch with our Customer Support team on 131 868 who can look into the issue and help get you back up and running.

Valutata 1 stelle su 5

Misleading

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway.
What really pisses me off is being told ‘congratulations, you won $14’ after spending $60 on tickets. I didn’t win anything you f’ers, I just lost$46.

15 ottobre 2026
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Risposta di The Lott

Thanks for taking the time to pass on your feedback.

Valutata 1 stelle su 5

ABSOLUTELY REDICULOUS

ABSOLUTELY REDICULOUS! If you get a win it is less than you paid for the ticket. There is no way this isn't fixed

16 ottobre 2026
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Risposta di The Lott

Thanks for taking the time to pass on your feedback.

Valutata 1 stelle su 5

It was average now it is crap service…

It was average now it is crap service Ai crap 💩 thay make so much money out of us and thay have a crap service tried to login for 20 times and rang there help line and can't get through

9 ottobre 2026
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Risposta di The Lott

Hi, we're sorry to hear about your experience. We understand how frustrating it is when you're unable to log in and can't get through for support. We'll pass your feedback onto the relevant teams.

Valutata 4 stelle su 5

I have been playing the lucky lotteries…

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same numbers every week; ie I want the law of averages to help me get any type of win eventually. The Lott should give us the ability to choose our own numbers for the lucky lotteries to allow the law of averages to give us some kind of win sometime. Surely an algorithm(s) could allow us to choose our own numbers; or it will say: `sorry number has already been chosen; please choose again'.

2 ottobre 2026
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Risposta di The Lott

Thanks for taking the time to share your feedback, and we're sorry the Lucky Lotteries Super Jackpot hasn't delivered a win for you yet.

Lucky Lotteries work differently from games like Weekday Windfall. Each entry is allocated a unique number, and prizes are drawn from the entries in the draw. That's why numbers can't be chosen, and why an entry can't be carried over from one draw to the next. If you enjoy keeping the same numbers each week, Weekday Windfall is a good fit, so it's great you've found a game that suits your style.

Valutata 5 stelle su 5

I login using the web browser and not…

I login using the web browser and not the app (seems to be an issue according to some of the reviews)
I have never had a problem but why would they remove the logon page, now you have to go through 'Join' then it shows the logon. Don't see the point?
No issues with web page, no issues on depositing and/or having my bank credited with any winnings.
My only gripe is I haven't won division 1.....yet.

14 settembre 2026
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Risposta di The Lott

Thanks for sharing your experience and we're pleased to hear you've had no issues accessing your account, making deposits or receiving winnings. We appreciate your feedback regarding the website login journey and will pass it on to the relevant team. And as for Division 1, we're wishing you the very best of luck.

Valutata 1 stelle su 5

Win ticket cost back.

I have been one of the "lucky ones", winning division 6 in Saturday night lotto.
My complaint is, it cost me $ 9.60 to purchase a ticket, but only received $9.15 in prize money. Why can't the prize money equate to the purchase amount across all lotto tickets. In other words the lowest division prize wins ticket cost back. Please don't give the excuse of "it doesn't work that way", skim some love off the top prize money. Cheers 🍻

12 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Rubbish app

Rubbish app
Should have zero stars as an option

29 agosto 2026
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Risposta di The Lott

Thanks for your feedback, we will pass this onto the relevant teams.

Valutata 1 stelle su 5

Does anyone else hear those alarm bells ringing?

There is something very 'sus' about the constant price rises for entry into draws. Is it possible that all the warm and fuzzy chit-chat about how tightly regulated The Lott is, could be just a thin veneer disguising major corruption and financial fraud? Is it possible that the time has come for an independent review of the financial practices of The Lott? Just a hypothetical question really! Far be it from me to cast dispersions on such a reputable Aussie institution.

19 agosto 2026
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Risposta di The Lott

Hi Jessica, we understand your concerns. Lottery games are operated under strict regulations and independent oversight, and any changes to game pricing are carefully considered. We appreciate the feedback and will make sure it's passed on to the relevant team. Thanks for sharing your thoughts.

Valutata 1 stelle su 5

So here we are on August 18th My…

So here we are on August 18th My accidental exclusion is still not resolved
I am unable to log in at The Lott
They won't call me as it's to hard to dial my number
Short fingers I guess
I wonder if The Staff at The Lott feel guilty when it comes to pay day
I could be rude but that would just bring me down to their level
So i will just say get off your buttocks and start looking after The Customer who believe it or not actually pays your wages

18 agosto 2026
Non scritta su invito
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Risposta di The Lott

Hello Tj, we recommend calling our customer care team on 131 868 instead of waiting for them to call you. Alternatively you can try email our customer care team at customersupport@thelott.com.

Valutata 1 stelle su 5

They recently froze my account with a…

They recently froze my account with a bogus claim of inactivity.

13 agosto 2026
Non scritta su invito
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Risposta di The Lott

Hello Graham, thanks for reaching out. Accounts that remain inactive for an extended period may be restricted as part of our security and compliance requirements. If you believe your account was restricted in error, our Customer Support team can review your situation at 131 868 and provide further assistance.

Valutata 1 stelle su 5

The website used to be good

The website used to be good, especially for checking lottery tickets but for some reason, whenever i try checking my ticket, it says "Pending, please wait while we calculate". When i go to my local newsagency, its a winning ticket. Who does the calculations on this website anyway?

28 luglio 2026
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Risposta di The Lott

Hi there,

Thanks for your feedback. Prize calculations are performed after each draw result is finalised, which means there can sometimes be a delay before results appear online. During that time, eligible entries may show a "Pending" status while prize information is being processed.

If your ticket has already been checked and confirmed as a winner by a retailer, we'd recommend contacting our Customer Support team on 131 868 so they can take a closer look at why the status wasn't updated correctly online.

We apologise for the frustration and appreciate you bringing this to our attention.

Valutata 1 stelle su 5

make someone available to help me…

make someone available to help me change my subscription. All I want to do is change my weekly game from a quick picks each time to a fixed selection (same numbers each week). The information on to do this is not available online and I can not get anyone to talk me through the process.

28 luglio 2026
Non scritta su invito
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Risposta di The Lott

Hello Barry, I would suggest calling our customer care team on 131 868 and they'll be able to assist you. Alternatively you can learn how to remove subscriptions here: https://help.thelott.com/hc/en-us/articles/115002559993-How-do-I-delete-a-Subscription.
And create a subscription here: https://help.thelott.com/hc/en-us/articles/115002559833-How-do-I-create-a-Subscription

Hopefully that helps

Valutata 1 stelle su 5

Poor website

I joined up and all ok for a week then all of a sudden asks me to verify my age etc. A verify button comes up that leads nowhere. so now I cant log in even as a guest.
Pretty dumb website.

23 luglio 2026
Non scritta su invito
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Risposta di The Lott

Hello Geoffrey,

We're sorry to hear about your experience. It sounds like your account has been prompted for age verification, but the verification button isn't working as expected.

To help resolve this, please contact our Customer Support team directly so they can investigate your account and assist with the verification process. You can reach them on 131 868 or via the Contact Us page on our website.

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