Consumer Protection Association Recensioni 118

We have just been accepted as members with the CPA. Paul mould who we delt with was fantastic! He was helpful and informative of what the CPA do and helping with our application. Thank you

"I have been extremely satisfied with CPA. They have guided me through the entire process. I would definitely recommend this company."

Easy to use; helpful staff; great protection and peace of mind for our customers; loving the new logo.

Massive thank you to Simon at cpa he's always helpful and totally understanding, highly recommended.

Simon Rafael was immensely helpful
Everything was done promptly and professionally and we were signed up members in a matter of hours. Simon explained everything clearly and overall I was very happy with the process, thanks Simon!

Great customer service and a professional outfit all around. Makes providing Insurance-backed Guarantees easy. Simon R. is a pleasure to work with.

It was my first time dealing with the CPA and I have found Simon very helpful. He was very quick to get back to me and had my application submitted within 24 hours. Excellent service all round. Highly Recommend.

Paul at the CPA was very helpful, talked me through the whole process and made everything simple, gave me the time i needed to consider my options, and helped me sort the paperwork, thanks Paul

We are a large home improvement company and have been with the CPA for around three years now. Their product is the best on the market and gives our customers immense peace of mind, Simon and his team in the office are fantastic to deal with, without doubt we consider the CPA a very valuable business partner.

Tim has been very helpful with setting up the membership.
Professional and knowledgeable.
Customer services were also very helpful with arranging the first guarantee.

10/10 all round. Simon is very helpful and the office always work hard to process paperwork quickly and to a high standard. Turnaround times are great, and the CPA in general are very professional with an easy to use online portal. Highly recommend!

Simon and all of his staff were extremely competent and knowledgeable. Which made the whole process so easy, especially when compared to dealing with other organisations.

Absolute first class service.

Outstanding Customer Service

We are a home improvement company based in the North of Scotland and have full membership with the CPA. We have had tremendous support and nothing has been too much trouble from Simon since we joined the CPA , Simon is an outstanding asset to the organisation.
We also have a terrific relationship with Monica who administers all our contracts professionally and extremely quickly and with great due diligence. Monica goes that extra mile and offers exceptional customer service by following up on every policy that’s issued . Monica is a true asset to the CPA.
Thank you both for outstanding support. Billy Grant

We have been using the CPA for a few years now and have always found everyone to be helpful. If we have any queries or amendments to make, Paula Melton is always more than happy to help and always responds to any queries very quickly and efficiently.

I have been dealing with Simon of the CPA for only a few months as of yet but during this time I have found him to be the ultimate professional.
Extremely helpful, very polite and more importantly, gets the job done. I look forward to my next interaction with him, a total pleasure. Ten out of ten for Simon.

Absolute pleasure dealing with Simon extremely helpful and efficient sorted out all the paperwork promptly and with no fuss really helps when you are so busy on site.

AJC Ltd

I had a very pleasant experience with our area manager Simon Raphael. He got us all signed up with no bother whatsoever. I highly recommend using CPA as your IBG if this is something you require.

Following my following complaint, the CPA called right away and they took care of my complaint seriously and resolved the problem I am very happy with their service.

MY ORIGINAL COMPLAINT
I am incredibly upset with the service I've received from the CPA. They have completely ignored me despite multiple attempts to contact them, and they seem to think that it's okay for customers to waste their time chasing them down. It took three phone calls and three emails just to get an acknowledgement - and who knows how many more I would have had to make before seeing any kind of response? It's unacceptable, and they should clearly communicate how many times a customer needs to contact them before getting a response.

We have been working with Simon and the team at The CPA for a few months now. The system is very user friendly, and if we require any additional details or changes to contract the team have always been helpful and responded in a timely manner.