Stonehouserestaurants Recensioni 

My father and partner aged mid 70`s and late 80`s when to Kings Arms Ninfield.
My father got a parking fine as no member of staff informed him about the parking system there.
Apparently manager says there are signs around the car park but as we all know they are not always visible or big enough to notice.
Basically, when i contacted the restaurant and as my father had paid cash for the meals he did not keep the receipt and the manager has said that there is nothing he can do now.
Poor display of care for elderly people at this restaurant.
Don`t think we will visit there again if this is how you get treated

Went for a meal at Barley mow Studley for birthday meal very good choice of meat and veg all pipping hot and well presented

Came to the Henbury Arms as I had the carvery for £5 voucher I booked a table online and was looking forward to treating the kids to a carvery. It was busy when we got there and they didn’t have a reserved table for us we were just given a free table in the bar I ordered the carveries and showed the QR code but the server said he would deal with it at the end he forgot so I was over charged and I had to get a refund. The carvery was okay but it was the end of the evening so the vegetables were few and far between and the pizza we ordered we had to wait an hour for and saw people who had come in before us getting served first. Overall not a great visit and we won’t be hurrying back

Barley mow Redditch. Booked a table for an evening. Walked in saw dirty floor unkept bar and it smelt and walked back out. Tried for breakfast this morning. Luke warm kept under heat lamps very greasy and not clean environment

The cheeseburger I was served today was absolutely disgusting - even a burger van would serve a better burger . It was not the fault of the chef as it was cooked - but the actual burger was just awful, think of a burger van late at night and that was what we got . The cheese that was supposed to be part of the cheeseburger was non existent and the bread was soggy . But the burger was terrible , avoid at all costs . Go to McDonald’s or Wetherspoons they serve better burgers for half the price !

I regularly meet with some friends for lunch at the Stonehouse carvery in Cumbernauld. They have recently introduced a parking scheme, whereby you must input your registration on a keypad at the entrance to the restaurant. This has never been a problem, however today in the post I received a £100 fine for unauthorised parking, as did my two colleagues who had parked and registered their details on the keypad. The manager has agreed to cancel the charge - my guess is that on the day in question the keypad was either no functioning properly or not connected. This restaurant is frequented by many elderly guests, and I am extremely concerned that being posted a fine which is incorrect will result in anxiety and distress - the company should urgently review their parking policy and this flawed system, before causing anyone distress resulting in legal action.

We go to the Tramway, Cleveleys regularly for breakfasts and carverys. The food is always good, the bar & kitchen staff are lovely, smiling, happy and chatty, however this is not the case for the manager. Well I presume she is the manager as she talks down to people and the rest of the staff stay silent as she talks rudely to paying customers. Twice now she has made me, my wife and our family feel very unwelcome. The first time we simply came in, paid for our order at the bar and found seats. Towards the end of our meal she came over to have a go at us for sitting at our table, saying it was booked/reserved. The pub was literally a 3rd full with loads of seating, there was no reserved sign on the table and no staff had mentioned this, in fact they just said grab a seat. She was extremely rude and started explaining her rules for attending the pub, which no one else, even her staff by the looks of it, were aware of.
Then again today. At breakfast the same women shouted at my wife infront of many customers and staff for using a clean plate for my sons waffle and syrup. She wanted my wife to use one that had had beans and sausage residue on it. She gave my wife a taking down to about doing something logical that had zero impact on cost as we had already paid for 3 people.
These are extremely bad examples of customer service. It was clear to see in all faces in attendance that she has made everyone there feel uncomfortable, staff, customers and our family alike.
I presume, due to the looks on staffs faces, that this happens regularly. Some people will just shrug it off whilst others it may really hurt. Maybe this women should put her petty pointless rules aside, go on a Customer Service course and learn to be kind. We won't be back for one reason and one reason only, this manager. I also left this review on Google, she replied by saying "Unfortunately people don’t like rules but every business must have them" completely missing the point. It's fine to have rules, but if they are that important to you LET CUSTOMERS AND STAFF KNOW! Don't kick off with customers over petty unimportant things.

We went to the Tramway in Thornton this morning. The lady on the bar was lovely, really friendly and chatty with us and our 5 year old son and made us feel welcome. The breakfast was good - it usually is. My 5 year old wanted a waffle with syrup I, being a good parent said he could, after he ate some proper food first. He ate his food, and so I took him up to get his waffle. There were some clean plates on the side and so I took one, only to then be publicly and aggressively told that I cannot have another plate and it is 1 plate per person. I explained that his plate had beans on it and again I was publicly told that It did not matter and that he should have his waffle on his original plate and they have a one plate policy per person and I should not have got him a clean plate but she would allow me to have it this time. At this point I am both embarrassed and flutstered at how I have just been spoken to so get him his waffle and sit down. My son now thinks he's in trouble because of this and doesn't want to eat the waffle or use the plate so we immediately leave. Just really really poor customer service from who I assume is the manager so we will not be back again any time soon.

Stonehouse carvery Westdean Brighton .. paid for 2 carvery dinners, it was 5pm, clearly all food been there from 12pm, or even day before - roast potatoes dry,dark brown/black, veg limited not fresh, gravy thick lumpy, and after that, food just warm .. waste of money, hardly ate anything .. the restaurant looked tired, shabby, very disappointing & left hungry

I went to the mickerbrook today for my regular eat all you want breakfast,
The food is always spot on. 5*
The staff are lovely there was one young male I'm sure he was named Arron, he was very helpful and polite he always seems to have a smile on his face, you can tell he takes great pride in his job and he makes all the customers feel welcome. I look forward to going back in the near future.

Chocolate cake wasn’t cooked felt rubbery and didn’t taste like the chocolate no chocolate chips felt really sickly and chicken was pink and gave me the poos don’t go here

Chocolate cake wast cooked felt rubbery and didn't taste like chocolate no chocolate chips felt really sickly and chicken was pink and gave me the poos

The lack of service was appalling. So let’s make a menu for Christmas but not have enough of the 5 starters on show plus the 8 mains we have on display, then take from 1pm to 3:40 pm to actually serve the three courses of them. Then charge for the privilege of it. The manager just wasn’t bothered in the slightest and all that could be done was hide behind there staff members. The place was a mess from start to finish and the business will surely be up for sale by the end of the year. Absolutely a mess for £150.

Service is friendly enough, however, the Sunday breakfast buffet does not include mushrooms, that are charged at £0.49 and cooked to order to never arrive. People were queueing for eggs that also didn't get replenished in a timely manner. Although the breakfast tasted good, it was not very hot!

Lord Louis Plympton. Looked after every well by Karen.Nothing too much trouble. No queue for food and it was delicious. Lots of choice with plenty of meat.

SLOOP INN, ISLE OF WIGHT

Food was not great, £5 for lager shandy, 10 days later I had a £100 fixed penalty notice for parking, after wasting 2 hours of my time and upsetting my 70 year old friend who also was fined, we had our fines cancelled. Donna the manager at the Sloop said there were signs informing everyone of the new parking charges, alluding to the fact that we should have seen them, surely if I had noticed a sign explaining I would be charged £100 for parking I would probably have mentioned it. When compensation was requested, this was flatly declined. Stage 2 is a formal complaint to their head office, stage 3 will follow. I’m never going to this pub restaurant again

Booked a table for 11 people for 7pm only to receive an Email at 2:05pm saying the table had been cancelled due to staff training for a new menu.Was unable to book elsewhere due to lateness of the notice,received no reply to my complaint to Stonehouse.

Went for a meal using your discount which was fantastic thanks ,ordered a simple cheese burger and sat and waited for my meal. Sat and waited,sat and waited and then decided to leave without my meal 1 hr and15 minutes later was not happy the restaurant wasn't that busy but the kitchen couldnt cope pluss my ticket was lost feel so let down by the Derodes pub

My mum and I came to Stonehouse for a carvery today. I ordered normal carvery and my mum wanted child's but was refused. Bare in mind my mum had a weight loss operation to reduce her weight which has been a great success. My mum has only 20% off her stomach and can't eat very much. My mum has a card explaining the treatment. I just ask the owners off the franchise please look at there policies to do with this as my mum and myself nearly left to go elsewhere. It's getting very popular the weight loss Surgery places like this need to look at this and change so they are not discriminating. The manager was very kind and agreed to our request. Kind regards daniel

The Goat in Shepperton...
Super Sunday Carvery, have been a good few times now, never any complaints, fantastic value for money.