Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

Last time I went was in 2022 a couple of time and first went in 2019. From memory it was great, very tasty and I left feeling full and wanting to go again. Went tonight and was very disappointed, ev... Leggi di più

Valutata 1 stelle su 5

Wanted a relaxing experience with the gluten free menu. Manager totally overbearing and insistent on the full medicalisation of a simple intolerance, lecturing about legal responsibilities and insiste... Leggi di più

Valutata 5 stelle su 5

Lovely experience at Wagamama Harlow thanks to Megan. She was incredibly helpful with my gluten free and vegan needs, making me feel confident and well looked after. Such a kind and attentive person,... Leggi di più

Valutata 2 stelle su 5

Invited to Wagamomas Stevenge after 2 year gap. New menu is designed around ease and profit. Authenticity taste and asian variety has disappeared. Turned into Mc Donald's of noodles.will not go ag... Leggi di più

Dettagli dell'azienda

  1. Ristorante
  2. Ristorante fusion asiatico
  3. Ristorante asiatico
  4. Servizio di asporto

Informazioni fornite da varie fonti esterne

Wagamama is a British restaurant chain, serving Asian food based on Japanese cuisine.


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

347 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Bland and rubbish quantities in the portions.

Last time I went was in 2022 a couple of time and first went in 2019. From memory it was great, very tasty and I left feeling full and wanting to go again.
Went tonight and was very disappointed, even though the plate looked full, it was tactical placement. What looked like a full chicken breast was actually thin angled slices of chicken presented to appear as if bigger on the plate, not amounting to anything like a full breat portion, and it was plain and bland like it was from the supermarket chiller section. What was supposed to be noodles and beansprouts was mostly beansprouts. What was supposed to be pak choi was just 2 leafs and what was supposed to be mougetout was probably not even 1 singular piece, just little chopped up bits. And what was supposed to be teriyaki soba just tasted like straight up soy sauce.
Never going again, the whole dish was so bland, I could have made better myself with no experience.

27 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

A noticeable slide in quality

I ordered a Wagamamma takeaway recently via Deliveroo and it was disappointing enough that I ended up pursuing a refund.

The chilli chicken ramen arrived with almost no broth, which makes it very difficult to call it a ramen in any meaningful sense. What was there tasted thin and generic, more like a stock cube than a properly developed ramen base. This is a major change, as their ramen used to be lovely.

The issues weren’t limited to one dish. The beef bao were pale and lacked flavour, covered in a bland sauce with none of the depth or texture they used to have. The chicken gyoza had an odd, undercooked crunch in places, as if the filling hadn’t been properly prepared, which made them unpleasant to eat.

Taken together, this didn’t feel like a one-off mistake. It felt like a broader decline in quality while prices remain high. “Enshittification” is an overused word, but it is appropriate here. A product that was once high quality is clearly cheap and unpleasant now, and not worth the money.

To their credit, Deliveroo ultimately issued a full refund after I raised the issue, which says a lot about how far the experience missed the mark.

If you’re looking for high-quality ramen, I wouldn’t recommend this. There are far better options available now, and you'd genuinely be better off going to an Asian supermarket and buying some frozen gyoza and a packet of microwave noodles.

22 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Gluten free. Wanted a relaxing experience with the…

Wanted a relaxing experience with the gluten free menu. Manager totally overbearing and insistent on the full medicalisation of a simple intolerance, lecturing about legal responsibilities and insistence on going through a tablet with the menu rather than just letting me choose from the gf menu. Really ruined it so we left without ordering. I don’t need to know about all your procedures as I’m not staff - I just need to not have gluten. Very very disappointed.

21 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Had a great experience at Wagamama…

Lovely experience at Wagamama Harlow thanks to Megan. She was incredibly helpful with my gluten free and vegan needs, making me feel confident and well looked after. Such a kind and attentive person, thank you, Megan! I’ll definitely be back.

2 aprile 2026
Non scritta su invito
Valutata 2 stelle su 5

Wagamomas have lost their way…

Invited to Wagamomas Stevenge after 2 year gap.
New menu is designed around ease and profit.
Authenticity taste and asian variety has disappeared.
Turned into Mc Donald's of noodles.will not go again.
I give it 5 more years till group disappears.

4 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Poor, poor quality of food

When wagamamas came to Dundee we were totally thrilled. Have loved Wagamamas since first visiting in London years ago. For the first year or so it was lovely - quality food and great service & atmosphere. We went the other night for the first time in ages and will not return. My husband’s rice dish arrived with no sauce and the rice at the bottom of the bowl was solid and rock hard and inedible. Had obvs been cooked badly (long time ago) and not stirred. He sent it back and the same dish came back with the rice scraped off and more added. Still fairly stuck together. My meal came in the meantime and was warm but not fresh. Had obvs been sitting somewhere for a while. This is so different to our earlier experiences we were horribly disappointed. A friend told us that these days the food is transported from Edinburgh to Dundee so that would totally explain our experience. We will def not be recommending to anyone we know.

9 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Tip changed without my permission.

Beware if you're going to eat at Wagamama Norwich Chapel Field - always check your restaurant receipts - my bill was £27.90, and I told the waiter (Charlie) to put a £3 tip, but he put £20.10 instead, making the bill £48. Luckily, I asked for a receipt, and before leaving, I noticed the £48 total was wrong. I told him I only wanted a £3 tip, but he added £20.10 instead. He took the bill to the cash register and said the refund would be credited to my bank account later. Three weeks later, I still haven't received the refund. I went back to the restaurant, but Charlie wasn't there. I asked another staff member to return the money, and this time I didn't want to add an extra tip. I was very frustrated because Charlie never apologized. Why did he add £20.10 without my permission?

2 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

AVOID very rude disrespectful staff

We visited to celebrate a special occasion for my daughter, but the service completely ruined the experience.
The staff member was rude throughout, with no greeting and an abrupt, dismissive attitude. Drinks were slammed onto the table twice, spilling water with no apology, and we were left to clean it up ourselves.
The same behaviour continued when the food arrived, making the whole meal feel rushed and uncomfortable.
Really disappointing, especially for what should have been a special occasion.

10 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

Not as good as it used to be

Wagamamas has become quite disappointing of late; it used to be the best place to go for vegetarian options but not any more. The menu has been extensively trimmed - no starters at all now which is a shame as the flat bread and crispy mushrooms were amazing. Mains again limited especially for vegetarian and vegan options. What we had was lovely but pricey - time to look for somewhere else that does better veggie options.

8 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding Service and Consistently Delicious Food!

We had a wonderful experience at the Wagamama Southbank today. We were order 1261, and the service from Hector and Jeo was absolutely outstanding. They were incredibly helpful, patient, kind, welcoming, and genuinely friendly throughout our visit.

They took the time to thoughtfully adjust our meal selection to avoid heavy spice, which was greatly appreciated, and even brought toothpicks for my very fussy partner, such a small gesture but it really showed their attentiveness and care.

Both of them were smiling, fresh, and radiated such positive energy. Service like this truly makes a difference and added so much to our meal.

We love eating at this Wagamama - the staff are always fabulous, and the food is consistently fresh and delicious.

Thank you, Hector and Jeo, for such a lovely experience .........you were fantastic!

22 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Really disappointed with our first…

Really disappointed with our first visit to Wagamama. My daughter and I had never been before and, sadly, it will probably be our last time. We paid just over £40 for two rice bowls, one cocktail and water, which felt extremely overpriced for what we received.
To make matters worse, the chilli oil wasn’t labelled. We didn’t realise what it was and it completely ruined one of the meals. That’s such an easy thing to prevent and could have been avoided with clearer labelling.
Overall, it just didn’t feel like good value for money and the experience didn’t live up to the price. Unfortunately, we won’t be returning.

18 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Visited the Stratford (Westfield)…

Visited the Stratford (Westfield) branch and was very disappointed by the recent menu changes. Removing long-standing favourites like Pad Thai really takes away one of the main reasons to visit.

I ordered the Saku duck a Chef’s Special instead, but the duck was dry just dried out and tasteless , and the duck gyoza were hard and overcooked like a biscuit.

Service was fine, but the food quality and reduced menu make this feel like a step down from what Wagamama used to offer.

14 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Overpriced and not worth the hype

The food was just "okay" not particularly good and for the price you are paying is definitely not worth it when there are so many better options out there. We ended up spending around £60 for two meals, a side dish, drinks and a dessert. The desert was probably the most enjoyable part of the whole experience. Definitely go elsewhere if you have the option.

12 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Well I’m a big fan of Wagamama I…

Well I’m a big fan of Wagamama I ordered my ramen a lot from Basingstoke brunch, few times already was really bad but I never complained well today it’s the day I have enough, I love Wagamama after hard day working in the hospice it’s my thing, today I waited 2 hours well that is fine it’s Friday just to get warm soup with so soft pasta that is just melt in the mouth plus some grey bits in it🤢🤢 well my beans were not soggy as always so point for it so I had something to eat…. 22£ for shit great

13 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Always a pleasure

Stevenage. Okay so if I'm being completely honest, it can be a bit expensive for the whole family to go but that's true for most restaurants these days. I miss the pre-pandemic days when prices were more reasonable. Then again, the food is always great and the service is fast and excellent. Can't complain at all.

7 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

It's a lot of money for an…

It's a lot of money for an under-seasoned bowl of rice. We spent about £50 between us and left hungry. Meat and sauce portions are laughably small. Most of your meal will be un-seasoned rice or noodles.

7 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I didn’t realise Wagamama used my…

I didn’t realise Wagamama used my details when I paid my bill by QR code at table - and sell on to third parties. The cold calls started ….

I have emailed them asking for my data details to me removed . Still waiting for a response.

25 gennaio 2026
Non scritta su invito

Questa è la tua azienda?

Reclama subito il tuo profilo per accedere agli strumenti business gratuiti di Trustpilot e avvicinarti ai tuoi clienti.

Crea un account gratuito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più