Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Leggi di più
I spoke to a very helpful young man called Norman this morning who very quickly & efficiently sorted out my problem. I will definitely be asking to speak to him again should I need any help. Thank... Leggi di più
L'azienda ha risposto
We had a new router installed on Monday from Sky, so the alarm system wasn't working due to connectivity issues. Chris helped me and advised me step by step over the phone. He was very patient that's... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Informazioni di contatto
Cray Avenue, BR5 4BQ, Orpington, Regno Unito
- spyalarms.co.uk
4,0
Molto buono
597 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
What made my experience great was the…
What made my experience great was the excellent engineer. What made it less great was the fact that he was booked for an afternoon slot (which I noted in my diary), then, on confirmation, of the appointment, he was booked for a morning slot. Come on, Spy Alarms, make up your mind!
Finally, I thought the increase in costs this year was rather excessive.
Conclusion: Could do better.
20 febbraio 2025
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Risposta di Spy Alarms
Good afternoon Mrs Mellor, thank you very much for taking the time to leave us a 4 star review & for your kind words regarding your experience with our engineer. However, we apologise for the confusion regarding the scheduling and the inconvenience caused by the change in time slots. Could you please kindly contact me at b.debeer@spyalarms.co.uk, I would be more than happy to discuss your comments over the phone.
Thank you for your time & I look forward to hearing from you.
Kindest Regards
Becky de Beer
Senior Customer Care
Spy Alarms
Excellent friendly efficient service
12 febbraio 2025
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Risposta di Spy Alarms
Good afternoon Anthony, thank you very much for taking the time to leave us a 5 star review & for your kind words.
Kind Regards
The Spy Team
charged for a service I never got.
I was charged £153 by Spy for the annual maintenance contract on my alarm, even though Spy didn't come and maintain it. They came by in January unannounced, I was at work, so they couldn't get access. They had emailed me at a now defunct email address and hadn't realised it was bouncing back as it was an automated email. When I called to say I was happy to pay the £153 and would do so after they had maintained my alarm, I was told the maintenance was "free" but the £153 was an annual fee cover the costs if I ever needed to call them between "free" services. So I needed to pay it regardless of whether they came. It was also my fault that I hadn't called them to ensure they had an updated email address when I changed jobs. I am currently rebooking my "free" service and then cancelling as life to too short to have to work with companies like this.
13 febbraio 2025
Non scritta su invito
Risposta di Spy Alarms
Good afternoon Alex, I hope you are well. Thank you for taking the time to leave us a review and for bringing this matter to our attention. I just wanted to clarify that the fee of £153.00 is for your annual maintenance contract. Included within your contract for the year is your annual service. The contract also includes other benefits such as, reduced call out & labour charges, 4-hour response time in the event of a fault, out of hours engineer, technical support over the phone for remote reset & 365 days a year protection. I would like to look into the reasons behind the service appointment that didn't go ahead. I sincerely apologise that your email address was incorrect on our system, I would like to confirm your personal details with you if I may to ensure we avoid a situation like this again. We would love to keep you as our customer, its important that we turn this situation around for you. Would you kindly reach out to me at b.debeer@spyalarms.co.uk. I would be more than happy to give you a call to go over your above complaint and to offer you my apologies for any miscommunication our end and to offer you a solution moving forward that works for you.
Thank you for your time.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Risposta di Spy Alarms
Good morning Julian, we really appreciate that you have taken the time to rate our services 5 stars. We are very pleased to hear that you receive great service from us here at Spy Alarms.
Kindest Regards
The Spy Team
Peter Bullock came on time, took care to check my alarm system and make sure it was all in working order. He was very pleasant and helpful and he knows the system, assuring me that all was in order.
Servicing my alarm system
29 gennaio 2025
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Risposta di Spy Alarms
Good afternoon Doris, thank you very much for taking the time to leave a review following Peters visit. We will make sure to pass your feedback over to him.
Kindest Regards
The Spy Team
Becky thank you very much for your…
Becky thank you very much for your assistance whilst we renewed our 2025 annual contract with Spy Alarms. You were professional, friendly and incredibly helpful from start to finish.
Thank you, Brooke
24 gennaio 2025
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Risposta di Spy Alarms
Good afternoon Brooke, thank you for such a lovely review & we will pass on your feedback to Becky. We are pleased that we will continue looking after your security for 2025.
Kindest Regards
The Spy Team
Excellent service
After having a few issues, Becky DeBeer took the time to listen to the background story, and took action to resolve them. Becky is friendly, but professional. At every point throughout our this, she has told me exactly what action she'd take and when she would contact me with an update.
I truly have appreciated her kind and effective service. She certainly is an asset to Spy Alarms, and should be recognised as such.
24 gennaio 2025
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Risposta di Spy Alarms
Hi Lesley, thank you for your kind words & we will be sure to pass on your feedback to Becky. We are very pleased to hear your issues were resolved.
Kindest Regards
The Spy Team
Five star service
I wanted to take a moment to highlight the outstanding service provided by Barry from Pod 3 during the recent annual alarm service. His professionalism, honesty, and dedication were truly impressive.
Barry's service was excellent, and I would rate him 5 stars for the high quality of work and his attention to detail. His efforts add significant value to Spy Alarms' overall credibility.
Thank you for having such a reliable team member!
Many Thanks
Thanks
Waseem Raja
15 gennaio 2025
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Risposta di Spy Alarms
Good morning Waseem, Thank you very much for taking the time to leave such a wonderful review.
We are so pleased to hear that your recent visit from our engineer Barry was excellent.
We will make sure your kind words are relayed back to Barry.
Kindest Regards
The Spy Team
What do you have to do for a response ?
We had a female engineer who came to complete our annual service on our alarm system on 9/1/25 she was very pleasant and kind. However after she left we realised that a sensor on our front door was flashing continuously. We immediately rang and informed the company of our problem. Despite numerous calls and various staff spoken to we are still waiting a visit ? a response? Very disappointed and let down by your company. We expected better and have been used to a better standard of “care”than this.
9 gennaio 2025
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Risposta di Spy Alarms
** UPDATE **
Hi Liz, I hope you are well. I have emailed you following our engineers visit yesterday afternoon. I am keen to organise a visit to have your sensor replaced asap. As advised this works will be carried out free of charge. I look forward to hearing from you so I can book this is asap.
Thank you
Becky de Beer
Customer Care
Spy Alarms
Good Morning Liz, thank you for bringing this matter to my attention. I sincerely apologise that you have had difficulties in having the issue with your sensor rectified. I completely understand how frustrating this must be for you. We strive to provide a 10/10 service experience for our customers and it is clear in your instance that this has not happened. I would be more than happy to resolve this issue for you asap. I would like to book for our engineer to return free of charge to resolve the problem. Could you kindly email me at b.debeer@spyalarms.co.uk. I can then allocate your account and give you a call to discuss a suitable date and time with you.
Thank you & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Its good to talk!
What was a One Star negative review is now 5 star positive. I’ve been promised and assured from the Spy Alarms Sales Manager that ALL service engineers from now on, will be notifying customers of their progress and when they expect to call, instead of keeping customers house bound for 5 hours at a time. It took a few complaints, but hats off to Spy Alarms you listened and you acted………and you’ve kept your prices and fees competitive. Well Done ALL.
13 gennaio 2025
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Risposta di Spy Alarms
** UPDATE **
Thank you for amending your review following our conversations this afternoon, we are really pleased you are happy with the outcome & it has been a pleasure assisting you.
Kind Regards
Becky & Natasha
Good afternoon Iam, I am really disappointed to read the contents of your review, thank you for bringing this matter to my attention. You are a valued customer to us, and your satisfaction is our priority. I would love to address this matter with you to ensure that your needs are met. Could I kindly ask for you to contact me at b.debeer@spyalarms.co.uk. I will then be able to allocate your account to look further into the recent issues you have been having. We can then discuss this over the phone and hopefully come to a resolution that works for you.
Thank you & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Pleased With Professional Service
It was easy to get a quote for the change that I required. The colleague in the office was very helpful and professional in helping me understand the upgrade and scheduling it in to coincide with a maintenance visit.
The engineer who attended was warm, polite and professional. At all times he kept me abreast of progress and when necessary talked me through my options. I welcomed this type of interaction and am pleased with the service received and would happily recommend to others.
10 gennaio 2025
Non scritta su invito
Risposta di Spy Alarms
Good afternoon Niyi, thank you for taking the time to leave us such a fantastic review. We are so pleased to hear of your recent experience. Thank you for the recommendations and for sharing your experience with the wider community.
Kind Regards
The Spy Team
Poor value for money
This company bought out DSC. We had used DSC previously and new them to be fair and trustworthy. The DSC website still looks the same yet Spy Alarms run the company completely differently. The service engineers carry no spares. Charged me a call out fee, plus 2 hours for a visit just to diagnose the problem. Then wanted to charge for another 2 hour visit to complete the work, by which time I decided to cut my losses. I found the DSC website to be disingenuous as no reference to the Spy Alarms’ takeover and seem to be more interested in profiteering than offering good customer service. I have since found a company who didn’t charge to for the initial visit, the quotation was broken down, gave full product details and was far more professional.
7 novembre 2024
Non scritta su invito
Risposta di Spy Alarms
Good afternoon Darren, thank you for your review and for bringing this matter to my attention. Our engineers carry a full van stock of parts, batteries and spares. I would like to look into this further for you to find out exactly what has happened especially around the charges and the spares that the engineer did not have. Would you be happy to contact me at b.debeer@spyalarms.co.uk so I can allocate your account. Thank you for your time & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Alarm Service
Alarm Service
We have known the alarm engineer for several years. He is always prompt, reliable and polite. The work is also carried out to a high standard .
10 dicembre 2024
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Risposta di Spy Alarms
Good afternoon Sandra, We are pleased to hear that you are happy with our engineer. Thank you for taking the time to leave us a lovely review.
Kind Regards
The Spy Team
Recent emailed complaints ignored
Recent emailed complaints ignored. We have been a client for over 15 years and the service has become poor, disjointed and impersonal. Now looking elsewhere
17 dicembre 2024
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Risposta di Spy Alarms
Good afternoon Tony, thank you for taking the time to reach out, that is really disappointing to hear. I am sorry your complaint has been ignored. We aim to deliver excellent customer service to our customers & I sincerely apologise that this has not been the case for you. I would love to have the opportunity to speak with you and take full control of your complaint. Could I kindly ask for you to reach out to me my email address is b.debeer@spyalarms.co.uk. I look forward to hearing from you.
Thank you
Becky de Beer
Customer Care Specialist
Spy Alarms
Everything went perfectly!
Everything went perfectly according to plan. The engineer arrived on time and checked over the alarm system inside and outside. He changed all the batteries and I am now confident for the next year.
2 dicembre 2024
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Risposta di Spy Alarms
Good afternoon Richard, thank you for your review we really appreciate it!
Kind Regards
The Spy Team
Friendly, professional service
Friendly, professional service. Dealt with potential fault quickly, involving me at all times and recommending what I consider was the best solution. Strongly recommend Spy Alarms.
25 novembre 2024
Non scritta su invito
Risposta di Spy Alarms
Good afternoon James, Thank you very much for taking the time to leave us such a lovely review. We really appreciate your feedback & we are pleased your fault was rectified quickly.
Kind Regards
The Spy Team
Spy Alarms
Great service from Rich. He was, patient, friendly, and a pleasure to meet, very hard working. You did a fantastic job. Will ask for you for the next service.
19 novembre 2024
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Risposta di Spy Alarms
Good afternoon Allan,
We are so pleased to hear of your recent experience following Rich's visit for your annual service.
Thank you for taking the time to share your experience with the wider community, we really appreciate it.
Kind Regards
The Spy Team
We received the very best care and…
We received the very best care and professionalism from the team at Spy Alarms on our security servicing and testing this morning. Trevor was courteous, respectful, quick to communicate with real clarity and care, and to carry out a thorough and satisfactory job. He inspired confidence and made a thoroughly noisy job a peaceful experience! Thank you!
19 novembre 2024
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Risposta di Spy Alarms
Good afternoon Helen, we are really grateful for taking the time to leave us a 5 star review following Trevor's visit to you today. We really appreciate your feedback and we are very pleased to hear of your peaceful experience!
Kind Regards
The Spy Team
The engineer arrived on time
The engineer arrived on time, was very pleasant and took great pains to be helpful. He seemed very efficient and did a great job. I would have no hesitation in recommending Spyware
14 novembre 2024
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Risposta di Spy Alarms
Good afternoon Jayne, thank you for taking the time to leave us a 5 star review and for your kind words & recommendations.
We really appreciate it!
Kind Regards
The Spy Team
Spy Alarms bought out another company…
Spy Alarms bought out another company that we have happily done business with for years. They provided no letter, email or call to inform us of this change.
Instead they double billed us, sent multiple engineers out to do duplicated work, ignored my requests to cancel, turned up on the doorstep after having declined their services and then had the audacity to send bills for a year in advance payable in 7 days.
AVOID AT ALL COST
11 novembre 2024
Non scritta su invito
Risposta di Spy Alarms
Good afternoon Bombus Ltd, Thank you for bringing this matter to my attention & for your detailed explanation around your complaint. I understand how frustrating this situation must have been for you, and I sincerely apologise for any confusion or inconvenience caused.
I would love to address your concerns directly. The transition from your previous company to Spy Alarms was intended to be seamless, and we regret if communication was lacking during this process.
I would like to resolve this matter as quickly as possible. Could you please reach out to me at b.debeer@spyalarms.co.uk. I would be happy to look into your account, and discuss the best way forward.
Thank you once again for bringing this matter to my attention, and again, I apologise for the frustration this has caused.
I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
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