Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Leggi di più
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I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Leggi di più
Our service engineer Danny called ahead and arrived exactly on time. he was polite, courteous (put on over-shoes before entering the property) and did the service with professional efficiency. Thank... Leggi di più
I spoke to a very helpful young man called Norman this morning who very quickly & efficiently sorted out my problem. I will definitely be asking to speak to him again should I need any help. Thank... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
Informazioni di contatto
Cray Avenue, BR5 4BQ, Orpington, Regno Unito
- spyalarms.co.uk
4,0
Molto buono
598 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Spy Alarms bought out another company…
Spy Alarms bought out another company that we have happily done business with for years. They provided no letter, email or call to inform us of this change.
Instead they double billed us, sent multiple engineers out to do duplicated work, ignored my requests to cancel, turned up on the doorstep after having declined their services and then had the audacity to send bills for a year in advance payable in 7 days.
AVOID AT ALL COST
11 novembre 2024
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Risposta di Spy Alarms
Good afternoon Bombus Ltd, Thank you for bringing this matter to my attention & for your detailed explanation around your complaint. I understand how frustrating this situation must have been for you, and I sincerely apologise for any confusion or inconvenience caused.
I would love to address your concerns directly. The transition from your previous company to Spy Alarms was intended to be seamless, and we regret if communication was lacking during this process.
I would like to resolve this matter as quickly as possible. Could you please reach out to me at b.debeer@spyalarms.co.uk. I would be happy to look into your account, and discuss the best way forward.
Thank you once again for bringing this matter to my attention, and again, I apologise for the frustration this has caused.
I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Very impressed
Engineer Barney arrived promptly was friendly polite and very efficient solving our issue.
6 novembre 2024
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Risposta di Spy Alarms
Good morning Dilys, we hope you are well. Thank you for taking the time to leave us a 5 star review, we really appreciate your kind words.
The Spy Team
Awful Service !
Have no care for customers, missed all booked appointments & communication is awful !
29 gennaio 2024
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Risposta di Spy Alarms
Good morning Jack, Thank you for your feedback, and I sincerely apologise for the experience you have recently had. Spy Alarms strive to provide the best possible service, and it's clear that we have missed the mark in your case. I understand how frustrating missed appointments and poor communication can be, and I am truly sorry for any inconvenience that this has caused.
I would love to have the opportunity to make things right. Please feel free to reach out directly my email is b.debeer@spyalarms.co.uk, so I can resolve the issue and ensure this doesn't happen again in the future. Your satisfaction is important to us, and we are committed to improving.
Thank you for bringing this to my attention.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Excellent service
Having had a few problems one of the engineers came round and sorted very quickly and efficiently. Very well organised company . Thank you
30 ottobre 2024
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Risposta di Spy Alarms
Good morning Christine, Thank you for taking the time to leave us such a lovely review. We appreciate you sharing your experience with the wider community.
Kind Regards
The Spy Team
DO NOT USE
Awful company! Took over from Crown and never signed a contract! I have given notice by email and they completely ignored it. We pay this company a monthly fee and then got a £260 call out charge! We will be taking this legal and warn everyone not to use this company! They just use a smoke and mirror approach with all their emails!
30 ottobre 2024
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Risposta di Spy Alarms
Good morning Mark, thank you for taking the time to bring this matter to my attention. I am really sorry to hear about your negative experience, and I understand your frustration. We strive to offer clear communication and fair services here at Spy Alarms, and it’s disappointing that we fell short in your case. I’d like to personally look into this and address your concerns. Please reach out to me at b.debeer@spyalarms.co.uk so we can review your situation and work towards a resolution. Your feedback is valuable to us, and we’ll do everything we can to make things right.
Thank you for your time & I look forward to hearing from you.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Booking the visit was very simple
Booking the visit was very simple. Week before appointment an email and text to confirm and morning of visit engineer texted to say he was on his way.
Really friendly, efficient and was over and done with in a very short time. Would highly recommend Spy Alarms.
22 ottobre 2024
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Risposta di Spy Alarms
Good afternoon Bernard, thank you for taking the time to rate us 5 stars and for your kind words. We really appreciate your feedback.
Kind Regards
The Spy Team
Maintained contract
Maintained contract. Engineer came to service the fire alarm still waiting on the report. Suggested a new fire panel brought one. Rang and emailed to arrange an engineer . The phone rings rings and rings when answered I am passed to another department they are busy and will ring back, still waiting. Email one response but she has left the company. Several emails now about a fault that has just developed on the system no response.
16 ottobre 2024
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Risposta di Spy Alarms
Good afternoon Sonia, thank you for bringing this matter to my attention. I sincerely apologies that our service department have been unable to assist you with booking an engineer.
If you could kindly email me at b.debeer@spyalarms.co.uk so I can locate your account, I will book an engineer for you at your earliest convenience. Once again please accept my sincere apologies. I look forward to your email.
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Stunningly poor customer service
Stunningly poor customer service. Not just once, but repeatedly, in all sorts of aspects. God forbid your alarm triggers during the night and you need help... Was fine when I was with DCS.
14 ottobre 2024
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Risposta di Spy Alarms
Dear Alan, I'm really sorry to hear about your experience. We strive to provide the best service possible, and it’s clear we fell short in your case. I’d like to address your concerns directly—please could you kindly send me an email with your details so we can work to resolve this. My direct email is b.debeer@spyalarms.co.uk. Your feedback is invaluable, and we want to make things right.
Thank you for bringing this to my attention.
Kind Regards
Becky de Beer
Customer Care Specialist
Visited to perform annual maintenance
Visited to perform annual maintenance on my house alarm earlier this month. Very straightforward, no fuss no mess, all done very quickly. A pleasure to do business with.
1 ottobre 2024
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Risposta di Spy Alarms
Good morning Kim, that was a great review to read this morning. Thank you for taking the time to share your experience & for rating us 5 stars.
Kind Regards
The Spy Team
Professional security.
A quick, efficient and friendly response.
24 settembre 2024
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Risposta di Spy Alarms
Dear Howard, Thank you for taking the time to rate us 5 stars.
Kind Regards
The Spy Team
Service of intruder alarm by Spyalarms
My intruder alarm has been serviced by Spyalarms over many years and I have been completely satisfied with the service provided. In particular I recently received very prompt attention when a battery fault alarm occurred because the voltage had decreased below the normal acceptable value before the expiry period of two years.
12 settembre 2024
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Risposta di Spy Alarms
Good afternoon Stuart,
We are really pleased to hear you are happy with our service to you. We appreciate you taking the time to leave us 5 stars, and for sharing your experience with the wider community.
Kind Regards
The Spy Team
Spy Alarms are not a lost cause thanks to Paul
Having almost given up with trying to phone Spy Alarms, I managed to get my call answered by ringing earlier in the day. The call was answered by Paul. He was amazing! He is a new employee. He apologised for the times I could not get through and then went a huge way to sort out a complaint I had, such that a decision was reversed. Thank you Paul. I really appreciate what you did
25 settembre 2024
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Risposta di Spy Alarms
Dear Liz, thank you for taking your time to leave us a review. I sincerely apologise that your phone call took some time to be answered. I will ensure your kind words regarding Paul's customer service to you is passed on to him.
Kind Regards
Becky de Beer
Customer Care Specialist
Spy Alarms
Great service from Spy Alarms
Great service from Tommy (the engineer) today.
He was really polite, really knowledgeable and very helpful.
He kept me in the loop the whole time he was here and helped me with another query I had regarding our Doorbird system.
He is a real credit to your company!
23 settembre 2024
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Risposta di Spy Alarms
Good afternoon Jo,
Thank you for your 5 star rating and for your kind words regarding our engineer Tommy.
Kind Regards
The Spy Team
Tried calling this morning to check on…
Tried calling this morning to check on a service call time and 3 times the call was picked up and then disconnected by the "friendly customer service" operator. Got through on a general number to complain but just told the service dept was busy!! No, just don't want to answer calls this morning.
9 settembre 2024
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Risposta di Spy Alarms
Good afternoon Jan, I am really disappointed to read you have had such a difficult time getting through to our service department this morning.
Please could I kindly ask for you to contact me directly so I can offer you my assistance and help you to file a complaint. We really do value our customers & I would love to turn this negative experience around for you. I am having trouble locating your account, could you kindly reach out to me via email, so I can allocate your details please. My direct email is b.debeer@spyalarms.co.uk. I look forward to hearing from you.
Thank you
Kind Regards
Becky de Beer
Customer Care
Spy Alarms
Great company
I have used this company for quite some time now and have found them to be efficient and helpful. I have a service every year which is great and I know the alarm system will work well. I can recommend them to all
6 settembre 2024
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Risposta di Spy Alarms
Good afternoon Susan, thank you for your recommendations and for taking the time to rate us as 5 stars!
Kind Regards
The Spy Team
Really reliable company
Really reliable company
Friendly engineer on time and so pleasant
Super efficient check of the alarm
Highly recommend
5 settembre 2024
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Risposta di Spy Alarms
Good afternoon Pony Horse, we are so pleased to hear you are happy with the service that we provide you. Thank you for sharing your experience with the wider community.
Kind Regards
The Spy Team
Good communication prior to visit with…
Good communication prior to visit with reminders and change options available if circumstances changed since appointment made. Engineer arrived as second visit in the time window, so didn't have to wait around. Engineer is our "regular" engineer so quick and thorough visit. E-paperwork received within minutes of visit.
4 settembre 2024
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Risposta di Spy Alarms
Good afternoon Neil, Thank you for your kind words and for taking your time to recommend us as 5 stars! We really appreciate your feedback.
Kind Regards
The Spy Team
A professional service.
A professional service provided by competent polite experienced engineers and we are pleased to recommend. Only one negative and that is the cost of replacing the panel battery, £50 for a £15 product which takes 10 minutes to replace while the engineer is already on site. Otherwise everything else 5 star.
8 agosto 2024
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Risposta di Spy Alarms
Good morning Geoff,
Thank you for taking the time to leave us a 5 star review. We are so pleased to hear you are happy with our level of service and your kind words regarding our engineers.
Kind Regards
The Spy Team
Thank you
Kind Regards
The Spy Team
I had planned to leave Spy and switch, it was the quality of the customer service that made me stay with Spy
I had planned to leave Spy and switch to ADT - however, when I explained my concerns to Becky de Beer and her colleagues, they went out of their way to address the issues and provide a longer term solution. All in all I cannot fault their response, the engineer who attended, Ian, completed a full service and we have not had any repeat of the faults that were the source of our frustration.
31 luglio 2024
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Risposta di Spy Alarms
Hi James,
Thank you so much for taking your time to leave me and my colleagues a 5 star review!
It has been a pleasure assisting you, and I am so pleased we managed to turn your negative experience around into something much more positive.
You have my direct email should you have any future questions or queries, please do not hesitate to contact me.
Thank you
Kind Regards
Becky
Customer Care
Spy Alarms
Naaman was excellent in every way
Naaman was excellent in every way. He went above and beyond to help us. He was friendly, polite and knowledgeable. He even took his shoes off as soon as he entered our house and took the time to check everything really thoroughly. He really went the extra mile for us. Thank you.
31 luglio 2024
Non scritta su invito
Risposta di Spy Alarms
Good afternoon Emma,
Thank you for leaving such a lovely review following your visit from Naaman.
We really appreciate your 5 star review!
Kind Regards
The Spy Team
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