Spectrum Insurance Services Recensioni 

We took out an extended warranty and when we needed it it was very straightforward and the staff were excellent . Wouldn’t hesitate to recomend there services in the future

Leaving my review here in case of use to anyone. My issues are with Car Giant but the warranty is with Spectrum so I take it as the same.

I purchased a Nissan X-Trail from Car Giant in late 2023. I purchased a 3 year warranty with the car which is covered by Spectrum insurance. The gear box failed and needs replacing - the aftersales with Car Giant is a NIGHTMARE. They have rejected my warranty claim saying that the gearbox can fail because of wear and tear so I am having to pay £7000 out of my own pocket. If it is wear and tear, then Car Giant have sold me a faulty car, and I will be taking them to court and reporting them for fraud to the financial ombudmon

Beyond this, they have approved warranty garages that you can use. If these cannot complete the repair, as in this case, you can go to the manufacturer so I went to Nissan. Then they will think of other things to do before you can proceed. I've gone back and forth for several weeks, and escalated in the last week. They only cover £42 per hour of the repair as well so you will also be out of pocket by about £100 an hour on top of the repair if you are covered!!

If you're buying an expensive car, and want a warranty with it to cover the unexpected, 1000000% go direct to the brand dealer and get a warranty through them. Worth any extra you’re paying, or should the car give problems, you will be massively out of pocket.

Not happy with this disaster. Not the headache you want when your car acts up (which can happen anywhere etc but the complaint isn't about the car gearbox breaking).

You'd be silly to trust this company.

In fact customer services is outright ignoring my emails! I am dealing with the third party warranty provider who have rejected the claim and Car Giant are NOWHERE to be seen or heard?! ?! They will be when they are sued

I recently contacted Spectrum customer service and I was impressed by the level of professionalism displayed by Lois throughout the interaction. Lois responded promptly and listened carefully to my concerns and agreed to follow up to ensure everything was resolved. Thank you Lois.

Had a really positive experience when my air conditioning compressor failed. I had the top tier of coverage and I had read the documents so I had a rough idea of what to expect. Jake made the call really easy, he explained it all exceptionally in terms of where the warranty cover would cover me and where it wouldn't. Overall the policy really helped, a £1000 claim meant I only had to pay just under £200 in additional regas and diagnostics. I decided to pay the garage upfront for a conscience of the garage point of view and I had the money back in my account within a week. Thanks again to Jake and the lady who first gave me advice on the garage.

Friendly and helpful. There was a bit of a wait to start with, but lasted maybe just 10-15min.

Great experience with my claim. A little more communication after recovery would have been better but once in garage the communication between them and spectrum was hassle free for me. Lois was direct and informative when advising me about my claim and very helpful.

Emily was fabulous. She fully explained the process and was very understanding with my mum’s broken English. Then she advised that I could speak on her behalf going on forward. She was very pleasant to speak to.

Emily listened to the problem I was experiencing with the car and was helpful and supportive.

I spoke to Emily today and she was extremely helpful and amazing. She chased up my claim and pushed through with the garage to get my claim sorted with my car and I honestly couldn't fault her!

Becky has been extremely helpful finding a solution to an ongoing situation that has caused a lot of stress. She took ownership of our situation and resolved it within 1 hour.

I got some warranty work put through for my car which has been very problematic in such a short period of ownership. Lois your advisor was excellent, very knowledgable, provided great customer service and went above and beyond for myself.

I think Lois should be recognised for her hard work, she made a stressful situation less stressful.

The best advisor I’ve dealt with in a long time 😊

Had a call back from Emily who was very informative and logged what could potentially become a warranty claim. Emily also gave me some good advice regarding my next MOT which I wouldn't have thought about. Appreciate the call back and help.

I have contacted spectrum several times regarding my warranty and they have always be extremely helpful and efficient. When I have had garages let me down being unresponsive and unreliable Spectrum have been supportive in expediting my issue.
I would 100% recommend them as a service provider. Excellent service

Staff were amazing, very helpful & friendly, easy to talk too...
Nothing too much bother, super fast txt replies sent out.
Thank you Linzi

BW Lee

Emily was extremely helpful and guided me through the initial claim request and provided options when there were no approved garages in my area.
More than happy 😀.

I would like to leave a positive review for Emily, to say she has been very helpful and gone out of her way to make the process as easy as possible for me

I got my car from Cargiant and I had a problem with my A/C from day one. I called Cargiant and of course Spectrum Insurance as well. Luckily, I got my warranty which I paid extra at the beginning.

Spectrum Insurance just listened my query and helped me immediately.

Thanks to Linzi and Jack Thompson, they both helped me to sort my issue.

Highly recommended.

When our claim initially started it was tricky as we kept speaking to different advisors every time we called which meant having to repeat the details over and over again.

However, at a point we got allocated Emily Caddy as our advisor and I can only say, a massive thank you to Emily who has been nothing but amazing. Emily went out of her way to try to resolve the matter as quickly as possibly considering we had no vehicle, two small kids, holiday plans cancelled etc. a stress which Emily really tried to ease for us within her remit! Emily would contact us daily to ask for updates or provide updates between us and the garage. Thank you Emily, they are lucky to have you at Spectrum! You have been amazing!

Helpful service with clear and easy instructions. And polite and professional. Five stars.

Emily at Motorpoint claims was very helpful, clear in speach and very friendly. Everything was explained clearly and dealt with my claim efficiently.