I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in... Leggi di più
L'azienda ha risposto
There isn't enough words to use to say what an absolute guardian angel lois is. We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peu... Leggi di più
Never had any issues with Spectrum refusing to pay like other warranty companies. Straightforward and friendly service. Courtesy call from Lois this morning who put my mind at ease with everything!
Dettagli dell'azienda
Scritti dall'azienda
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informazioni di contatto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Regno Unito
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Eccellente
996 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Emily—She is Great!
I contacted Spectrum to discuss warranty coverage. Emily was dealing with my matter and she was absolutely brilliant! Very helpful and understanding. I am currently just waiting for spectrum to approve its coverage.
31 luglio 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
Absolutely brilliant customer service
Absolutely brilliant customer service. Emily was so incredibly helpful.
6 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
What wonderful feedback! We’re delighted Emily provided such helpful service and made a brilliant impression. We’ll be sure to share your kind words with her.
Kind regards
Claire
Emily was a pleasure to deal with
Emily was a pleasure to deal with, great communication and very fast turn around on getting the car sorted
6 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Great communication and a quick resolution are exactly what we aim for. We’re pleased Emily made the whole experience so easy and enjoyable for you. Thank you for taking the time to share your feedback.
Kind regards
Claire
Great service
Emily provided incredible support from start to finish! She took total ownership of my claim—dealing directly with the garage, double-checking the diagnostic test, and arranging all the repair work. The dealership gave me completely different (and incorrect) advice, so I am so grateful I contacted Emily. Fantastic service from Spectrum Extended Car Warranty!"
6 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Taking ownership and getting the right information can make all the difference during a claim. We’re delighted Emily liaised directly with the garage, checked the diagnosis carefully and arranged the repair from start to finish. She’ll be thrilled to know how much you appreciated her support. Thank you for sharing such fantastic feedback.
Kind regards
Claire
Great warranty package and helpful staff
Everyone I dealt with at Spectrum was extremely helpful and they arranged the repairs to my car without any issues. I spoke mainly with Caitlin who was very pleasant and helpful. I’ve had other warranties with cars in the past which were questionable but this Spectrum package has been worth the money paid and I would have no hesitation in recommending them to anyone else.
6 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s fantastic to hear that your repairs were arranged smoothly and that Caitlin’s friendly, helpful service made such a positive impression. Knowing your Spectrum warranty has provided genuine value—particularly compared with your previous experiences—means a great deal to us. Thank you for your recommendation.
Kind regards
Claire
Risposta di Spectrum Insurance Services
What a fantastic compliment! Linzi will be delighted to know she made such a positive impression. Thank you for taking the time to recognise her amazing service.
Kind regards
Claire
Listened to my issue with my car and…
Listened to my issue with my car and did as much as possible to help. Thank you Lois
5 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Feeling listened to is so important when something goes wrong with your vehicle. We’re pleased Lois understood your concerns and did everything she could to support you. Thank you for recognising her help.
Kind regards
Claire
small issue with the car…
Experiencing a small issue with the car I rang Spectrum. Emily explained clearly what is covered by my warranty and then sent me a list of nearby garages, who could carry out a diagnostic test. She could not have been more helpful.
5 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s great to hear that Emily made the first steps straightforward by clearly explaining your warranty cover and helping you find a nearby garage. We’ll make sure she receives your lovely feedback—thank you for recognising how helpful she was.
Kind regards
Claire
I spoke to Lois at Spectrum with a query
I spoke to Lois at Spectrum with a problem I had with my car. She was very efficient,explaining the procedure to me. A very pleasant person to talk to.
5 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s lovely to know Lois combined clear, efficient guidance with such a friendly approach. We’re pleased she helped you understand the procedure and made the conversation a positive one. Thank you for sharing your feedback.
Kind regards
Claire
Warranty claim
Lois listened to what we needed and explained the process well. Very patient and helpful - everything followed up in writing.
Andrew B also very clear in communications about the claim. Both made the process very easy.
5 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for recognising both Lois and Andrew. It’s great to hear that Lois listened carefully and explained the process with patience, while Andrew’s clear communication and written follow-ups kept everything straightforward. We’ll make sure they both see your feedback.
Kind regards
Claire
I am extremely disappointed with both…
I am extremely disappointed with both this garage and Spectrum Warranty.
I took my car to this garage because it was a nominated repairer through my warranty provider. My concerns were purely mechanical, including door closing issues and panel gap/alignment concerns that had not been properly rectified. I clearly stated from the beginning that I did not want any chargeable work carried out without my approval and that any warranty-related repairs should be discussed with the warranty company first.
After leaving my vehicle with the garage, I was charged £120 for what appeared to be a very brief inspection. No repairs were carried out, none of my concerns were resolved, and when I requested a diagnostic report or written evidence of the inspection, I was told that no report was available. For a £120 charge, I expected transparency and proper documentation explaining what had been checked.
What is even more disappointing is Spectrum Warranty's response. When I contacted them about my concerns, they simply told me it was the garage's responsibility and refused to take ownership of the situation. If Spectrum is recommending and nominating garages, they should ensure those garages provide professional service, clear communication, and proper reports for any inspection charges.
The whole experience has been frustrating. I feel there was a lack of transparency, poor communication, and no real value provided for the money charged. My warranty renewal is due soon, but after this experience, I will not be renewing with Spectrum and would not recommend this garage either.
My advice: avoid both this garage and Spectrum Warranty if you value customer service, transparency, and fair treatment.
Very disappointing experience.
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We’re sorry you remain dissatisfied, but we would like to clarify several points following a review of the claim and the relevant calls.
When you first contacted us, you reported several concerns with the vehicle, including the operation of the doors and gear selector, alongside cosmetic concerns relating to scratches and corrosion. Our claims handler explained that the warranty covers the sudden mechanical or electrical breakdown of covered components and that cosmetic concerns would need to be raised separately with the vehicle seller.
Before you booked the vehicle in, our claims handler clearly explained that the garage would need to complete a diagnosis to establish whether a covered fault existed. You specifically asked whether you would need to pay, and you were advised that diagnostic costs would only be reimbursed as part of a valid claim. You were also told that if no covered fault was found, you would remain responsible for the diagnostic fee and should confirm the amount with the repairer beforehand. You acknowledged this and advised that you would check with them.
The repairer subsequently inspected the concerns you reported but confirmed that it could not identify any mechanical or electrical fault with the vehicle. Spectrum contacted the repairer directly, obtained its findings and then updated you on the outcome that same day. As no fault was diagnosed, there was no valid warranty claim or repair for Spectrum to authorise.
No chargeable repair work was carried out on your vehicle. The £120 was the independent repairer’s fee for the diagnostic and inspection service it provided. Although the garage was included within our repairer network, it remains an independently operated business and sets its own diagnostic charges. Any request for a written report must therefore be discussed directly with the repairer that completed the inspection and charged the fee. For any future inspection, we recommend confirming the diagnostic cost and whether a written report will be provided before leaving the vehicle with the repairer.
Kind regards
Claire
Straightforward experience
Spectrum rang today to verify my claim for suspension warranty work.
Lois was easy to understand and she explained everything and sorted the claim in a straightforward manner.
She said good news that the work needed is covered under warranty.
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Good news is always a lovely call to receive! We’re pleased Lois explained everything clearly and made the authorisation of your suspension repair straightforward. Thank you for sharing your experience.
Kind regards
Claire
Lois was very helpful
Lois was very helpful. Once I had been added to the policy by my partner we were able to progress through the process which was clearly reported. The follow-up information was also clear and I was much less noxious and stressed after speaking it through with Lois.
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We’re so pleased Lois’s clear explanations and helpful approach made the process easier and left you feeling less anxious and stressed. Thank you for taking the time to recognise her support—we’ll make sure she sees your feedback.
Kind regards
Claire
Warranty Claim
Had an issue with a recently purchased car contacted Spectrum and they put me in touch with the local garage that could help with the fault. Car has been in today and the issue diagnosed. Becky at Spectrum contacted me with the result of the problem and advised the warranty claim was authorised. Contacted the garage and the car is booked in for repair on Friday
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
From finding a local garage to confirming the diagnosis and authorising the repair, it’s great to know everything progressed smoothly. We’re pleased Becky kept you informed and helped get your vehicle booked in so quickly. Thank you for sharing your experience.
Kind regards
Claire
Friendly and Curtious...thoroughly recommend !
I cannot fault Spectrum Insurance services.
Everything I hoped for dealing with my warranty claim was dealt with in a very curtious manner by Lois and made my telephone conversation a pleasure.
I had a follow up call from Jake today 04/08/2026 and he was more than helpful.
It's a real pleasure to deal with such curtious and friendly people.
I would thoroughly recommend Spectrum Insurance Services..
31 luglio 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
What a pleasure to read! Lois and Jake will be delighted to know their friendly, courteous support made your warranty claim such a positive experience. Thank you for your kind words and for recommending Spectrum Insurance Services.
Kind regards
Claire
Very good service
Spoke to Emily who was very pleasant and helpful, she talked me through everything step by step. 10/10 service.
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
A 10/10 is wonderful to receive! We’re pleased Emily’s friendly approach and step-by-step guidance made everything clear and straightforward for you. We’ll make sure she receives your lovely feedback.
Kind regards
Claire
It was very efficiant my claim was made…
It was very efficiant my claim was made in time good service
4 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your feedback. It’s great to know your claim was handled efficiently and within a timescale you were happy with. We appreciate you taking the time to share your experience.
Kind regards
Claire
Great customer service from Lois
Great customer service from Lois, polite, informative and freindly. Sorted my query quickly.
3 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Polite, friendly and efficient service makes all the difference. We’re delighted Lois gave you the information you needed and resolved your query so quickly. Thank you for recognising her excellent work.
Kind regards
Claire
The issue with my car was resolved and…
The issue with my car was resolved and Emily my contact with spectrum was extremely helpful during the whole process of the repair
3 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s fantastic to hear that your vehicle has been repaired and the issue is now resolved. Emily will be delighted to know her support made such a positive difference throughout the process. Thank you for sharing your experience.
Kind regards
Claire
Great call handlers
Great call handlers, prompt service, clear explanations, great instructions,good messages sent via text to tell me what to do, quick pick up, better musac than most, but I'd still like a silent option when on hold. I am totally happy with the service, hope my car is in better shape. I can't remember the data but sometime in the last 10days. I got this warranty through Motorpoint. Very happy customer
24 luglio 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We absolutely love this review—thank you! We’re delighted that you found our team prompt and helpful, with clear explanations, useful text updates and a quick response. We’re even pleased our hold music earned a mention, although we completely understand the appeal of a silent option and will take that feedback on board!
We’re so pleased you’re a happy customer, and we hope your car is soon feeling just as happy too.
Kind regards,
Claire
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.