I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal w... Leggi di più
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Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in... Leggi di più
L'azienda ha risposto
There isn't enough words to use to say what an absolute guardian angel lois is. We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peu... Leggi di più
Never had any issues with Spectrum refusing to pay like other warranty companies. Straightforward and friendly service. Courtesy call from Lois this morning who put my mind at ease with everything!
Dettagli dell'azienda
Scritti dall'azienda
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informazioni di contatto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Regno Unito
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Eccellente
996 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I contacted spectrum re a warranty…
I contacted spectrum re a warranty repair on my car . They organised it quickly and efficiently. Andrew B was very polite and patient and gave me all the relevant information in simple terms . Great service
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted that Andrew B handled your warranty repair quickly and efficiently, while explaining everything clearly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Claire
Warranty
Phoned up on the off chance that a shock absorber was covered on warranty , it was , all sorted within 30 minutes.
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your feedback! We’re pleased we could confirm that your shock absorber was covered and get everything sorted for you so quickly.
Kind regards,
Claire
The advisor Emily I had spoken to was…
The advisor Emily I had spoken to was so helpful made everything so easy for me to understand in what I had to do next
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was so helpful and made everything clear and easy to understand. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that you’re satisfied and happy with our service.
Kind regards,
Claire
Caitlin was brilliant with my claim
Caitlin was brilliant with my claim, sorted everything out smoothly, would definitely use again
11 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We’re delighted Caitlin handled your claim so smoothly and made the whole experience straightforward. Thank you for recognising her brilliant service—we’ll make sure she sees your feedback.
Kind regards
Claire
I can’t fault Spectrum after…
I can’t fault Spectrum after experiencing problems with a car I purchased second hand from Motorpoint, issues started early however in hindsight I should have returned the car in the vehicle rejection timescale. Spectrum have supported and fully funded the repairs needed, going above and beyond during what is a stressful period paying finance for a car I don’t have , I must say that Luke and Emily have made a very stressful situation manageable. Thank you.
11 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Vehicle problems can be incredibly stressful, particularly when you’re still paying finance while unable to use the car. We’re pleased Spectrum could fully fund the necessary repairs and provide the support you needed. Luke and Emily will be delighted to know their help made such a difficult situation feel more manageable. Thank you for sharing your experience.
Kind regards
Claire
Lois she was very helpful
Lois she was very helpful, very patient with me and help me the sort my issues I hade very kind .
11 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Patience and kindness can make all the difference when resolving an issue. We’re delighted Lois took the time to support you and get everything sorted. Thank you for sharing your lovely feedback.
Kind regards
Claire
Warranty claim
Excellent service from Lois she was super helpful and friendly!
11 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Super helpful and friendly is wonderful feedback to receive! We’re delighted Lois provided such excellent service and made your experience a positive one. We’ll make sure she sees your kind comments.
Kind regards
Claire
Really pleased with spectrum insurance…
Really pleased with spectrum insurance and they way they handled my claim. Emily especially kept me up to date with the process of my insurance claim.
Thanks.
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Being kept informed makes such a difference during a claim, so it’s great to hear Emily provided regular updates and that you were pleased with how everything was handled. Thank you for sharing your experience with Spectrum.
Kind regards
Claire
Linzi took my call this morning…
Linzi took my call this morning regarding an issue with my car . I found her very helpful and professional.
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for recognising Linzi’s professional and helpful approach. We’re pleased she was able to support you with your vehicle issue and make a positive impression during your call.
Kind regards
Claire
Very good customer service and Linzi…
Very good customer service and Linzi who has been looking after my claim was very friendly and very informative and easy to understand what is happening with the claim
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Clear updates can make the claims process much easier, so it’s great to hear Linzi kept you well informed and explained everything in a friendly, straightforward way. Thank you for recognising her excellent service.
Kind regards
Claire
Excellent and professional service by…
Excellent and professional service by Emily in resolving my Warranty claim she managed to successfully approve my claim efficiently and with no issues
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s great to hear Emily handled your warranty claim so professionally and ensured it was reviewed and authorised efficiently. We’ll make sure she receives your lovely feedback. Thank you for sharing your experience.
Kind regards
Claire
Extended Warranty no issues
Easy to arrange and sort out my warranty claim. Sometimes takes a little while to get through on the phone but once you do they're very helpful. Just don't accept a call back and keep waiting is my advice :)
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your honest feedback. We’re pleased your warranty claim was straightforward to arrange and that our team provided the help you needed. We also appreciate your comments about the time taken to reach us and our callback service, as this helps us identify where improvements are needed.
Kind regards
Claire
Having Emily go through my warranty…
Having Emily go through my warranty approval was great!
Thank you very much, Emily.
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We’re pleased Emily made the warranty approval process such a positive experience for you. We’ll make sure she receives your thanks and knows her support was appreciated.
Kind regards
Claire
5 Star Service!
Spectrum have been amazing, I made the phone call regarding a fault with the mechatronic unit on my vehicle on Tuesday. They raise the case and gave me a list of garages that I can take my vehicle to. The car had been booked in and had a diagnostics test by Friday. The garage issued a report and quote by Monday morning, by midday Monday it had been reviewed and authorised all within less then a week. I have dealt with Emily from start to finish she has been amazing and kept me informed every step of the way. I would definitely recommend spectrum warranty! 5 star service!
10 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
From reporting the fault to receiving full authorisation in less than a week, it’s fantastic to hear how smoothly and efficiently your claim progressed. Emily will be delighted to know that her regular updates and support kept you informed at every stage. Thank you for recommending Spectrum and for awarding us five stars!
Kind regards
Claire
Poor experience
Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in Cardiff.
No email contact for SPECTRUM, and their local recommended repairer is a tyre and brake centre.
Changed the switch myself, in the end it was easier than being given the run around!
9 luglio 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for providing further details.
We’re sorry to hear about your experience and the inconvenience caused by the repairer referrals. Thank you for your feedback, which will help us improve our service.
We are constantly working to expand and improve our nationwide repairer network. To apologise for your poor experience, please email a copy of the receipt for the replacement switch to customerservices@spectrumcover.co.uk, and we will reimburse its cost.
Our customer service information can also be found on the Spectrum website, alongside our online contact forms, and within your policy wording.
Please contact us so we can arrange the reimbursement and address any remaining concerns.
Thanks
Claire
Friendly and efficient service
Friendly and efficient service. Issue resolved swift, well done.
7 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your feedback. We’re pleased everything was handled efficiently and your issue was resolved so quickly. Your kind words are appreciated and will be shared with the team.
Kind regards
Claire
Very quick turn around
Very quick turn around. Fast payment and Emily was lovely and polite and explained everything to me in detail. Very helpful. I would highly recommend this company I had no problems at all and felt very relaxed about everything. Thanks again Emily
31 luglio 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
A quick turnaround, fast payment and clear communication can make such a difference during a claim. We’re delighted Emily’s friendly and reassuring approach helped you feel relaxed throughout the process. Thank you for your recommendation—we’ll make sure Emily sees your lovely feedback.
Kind regards
Claire
I thought that warranty companies were…
I thought that warranty companies were a bit of a myth and they didn’t really work but I have to say I have had no problems with spectrum at all and they’ve been there for me when I’ve needed them
7 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s fantastic to know we’ve changed your view of warranty companies! Being there when our customers need us is exactly what a warranty should do, so your feedback means a great deal. Thank you for placing your trust in Spectrum and sharing your experience.
Kind regards
Claire
Assessment for claim
Emily was incredibly helpful in dealing with my claim. She quickly contacted a replacement garage so I could have an assessment for the repair on my car and kept me notified of 'next steps'. Truly professional, polite and friendly. Emily was a star.
7 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s great to hear that Emily was so helpful and understanding while discussing your warranty cover. We’ll make sure she sees your lovely feedback and continues to support you as your claim is assessed. Thank you for taking the time to share your experience.
Kind regards
Claire
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