I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal w... Leggi di più
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Poor experience! Submitted a claim for a faulty switch………… recommended repair centre was Halfords Auto Centre Bridgend. After an awful experience with Halfords, Spectrum said try a repair centre in... Leggi di più
L'azienda ha risposto
There isn't enough words to use to say what an absolute guardian angel lois is. We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peu... Leggi di più
Never had any issues with Spectrum refusing to pay like other warranty companies. Straightforward and friendly service. Courtesy call from Lois this morning who put my mind at ease with everything!
Dettagli dell'azienda
Scritti dall'azienda
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informazioni di contatto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Regno Unito
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Eccellente
996 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 73% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Car warranty repair
No hasle to authorise repair and will settle direct with garage.excellent service.
20 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your positive feedback. We’re delighted that your repair was authorised without any hassle and that payment will be made directly to the garage.
Kind regards,
Claire
Great customer service
Just had a phone call with Becky, regarding a warranty claim, very polite and helpful with answering my questions. Very happy with the service.
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your kind review. We’re delighted you were happy with the support you received from Becky, and we’ll make sure your feedback is passed on to her.
Kind regards,
Claire
Great communication
Great communication. Spoke with Linzi, who despite the technical issues on my end was very helpful and resolved the matter quickly and cheerfully
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your positive feedback. We’re glad Linzi was able to get everything sorted quickly and make the experience a pleasant one despite the technical difficulties.
Kind regards,
Claire
Warranty query
I called with a query and had the answers and solution within a couple hours. Really pleased with my experience. Emily was great too to help me understand everything.
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your positive feedback. We’re pleased your query was resolved so promptly and that Emily made everything clear and easy to understand. We’ll be sure to pass your comments on to her.
Kind regards,
Claire
I thought I had a problem with my car…
I thought I had a problem with my car under Spectrum warranty, I first spoke to Caitlin who sent me to an excellent local garagewho found no fault with my car but did a health check free of charge,I then spoke to Daniel who assured me that if problem reaccured it would still be dealt with,both these young people could not have been better to deal with and are a credit to there company.
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for taking the time to share your experience. It’s great to hear that you felt reassured and well supported throughout. Caitlin and Daniel will be delighted to know that their assistance made such a positive impression.
Kind regards,
Claire
Very helpful and polite
Very helpful and polite , professional , Linzi was my contact and pleasurable. M Hudson
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your positive feedback, Mr Hudson. We’re pleased you had such a positive experience with Linzi, and we’ll be sure to pass on your kind comments.
Kind regards,
Claire
Becky who helped me today was…
Becky who helped me today was fantastic, rang garages to get correct information and got answers for me, she was amazing
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely review. We’re delighted Becky provided such excellent support, and we’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Got through quickly Problem solved…
Got through quickly Problem solved quickly and efficiently
19 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
We appreciate your positive feedback and taking the time to leave a review. We’re pleased you reached us quickly and that your issue was resolved promptly and efficiently.
Kind regards
Claire
I've liased with a few different people…
I've liased with a few different people from Spectrum and they have all been curtious and polite. However it was with Lindsy today that I felt there was some movement concerning my case, after she said she would contact the garage and get back to me which she did. Hopefully this should start the process of getting my car fixed and paid for especially as it was showing problems since the day bought it.
18 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for taking the time to leave a review. It’s good to hear that everyone you spoke with was courteous and polite, and particularly that Linzi took ownership by contacting the garage and getting back to you as promised. We’ll make sure Linzi receives your feedback and continues to support you as your claim progresses.
Kind regards
Claire
Extended warranty
I spoke to Emily, who was really helpful and took the time to explain everything clearly to me. She answered all my questions and also sent through the links for me to look at. Really happy with the service received today.
18 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
It’s great to hear Emily took the time to answer all your questions, explain everything clearly and follow up with the information you needed. Thank you for sharing how pleased you were with the service you received.
Kind regards
Claire
Excellent customer service from Linsey…
Excellent customer service from Linsey today. Very helpful and quick at resolving the issue.
18 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Quick and helpful support can make all the difference. We’re delighted Linzi resolved your issue efficiently and provided such excellent customer service. We’ll make sure she receives your lovely feedback.
Kind regards
Claire
New used car silver policy call back
Requested a callback re a few questions I had on a new spectrum policy. Emily was very helpful, patience and took time to explain the policy T&C’s as well as emailing the details over. Great experience so far.
13 agosto 2026
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Risposta di Spectrum Insurance Services
Getting clear answers at the start of a new policy is so important. We’re pleased Emily took the time to answer your questions patiently, explain the terms and conditions, and follow everything up in writing. Thank you for sharing your positive experience.
Kind regards
Claire
Jaguar engine light claim
The claim was made, processed and approved within two days, all dealt with the garage - I am most impressed! The two people at the company who dealt with me were very polite and helpful despite me being stressed out with this matter (going on holiday in a week and a half so needed the car!) The garage has ordered the parts and it all should be repaired by the end of next week. Thank you all concerned. DS.
13 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Having an engine warning light appear just before a holiday is understandably stressful, so we’re delighted Andrew and Jack helped get your claim processed and authorised within two days. It’s great to know they worked efficiently with the garage and supported you throughout. We’ll make sure they both receive your kind feedback. Have a wonderful holiday!
Kind regards
Claire
Very good customer service
Very good customer service. I spoke to Emily who was very helpful. As someone who’s a new driver and not very clued up with cars and how warranty and insurance works she really broke it down for me.
14 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Warranties can feel confusing, especially as a new driver, so it’s great to hear Emily took the time to explain everything clearly and make the process easier to understand. Thank you for recognising her helpful and reassuring approach.
Kind regards
Claire
Lois was really helpful sorting my…
Lois was really helpful sorting my claim out. Kind and polite, which you don’t find many customer service people these days.
13 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Kindness and courtesy can make such a difference when dealing with a claim. We’re delighted Lois made you feel well supported while getting everything sorted. Thank you for recognising the care she brings to her customer service.
Kind regards
Claire
Great customer service
After a very stressful altercation with a garage, Lois was an amazing help and sorted our claim very quickly and made the whole situation easier.
Great customer service, would recommend.
13 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your kind review. We’re sorry to hear about the stressful experience you had with the garage, but we’re delighted that Lois was able to resolve your claim quickly and make the situation easier. We’ll be sure to pass your lovely feedback on to her. I will also look into your experience with the repairer and provide feedback to the relevant team.
Kind regards,
Claire
Spoke to Emily from spectrum as I found…
Spoke to Emily from spectrum as I found a fault on my car. Really professional and friendly. I took my car to my local garage. The process dealing with spectrum was easy and smooth. Really happy with the service I received from spectrum. Many thanks Emily.
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was professional and friendly, and that the process was easy and smooth. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
So had to contact spectrum due to…
So had to contact spectrum due to unforeseen circumstances but Donna was friendly and dealt with my issue quickly and kindly offered to do all the next steps concerning the warranty so I didn't ring Motorpoint.
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased to hear that Donna handled your issue quickly and took care of the next steps for you. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Brilliant service from lois got me the…
Brilliant service from lois got me the help and needed staright away and was very clear with the instructions
12 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Lois provided brilliant service, arranged the help you needed straight away, and explained everything clearly. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Thanks to Linzi for her great professionalism
Great customer service experience from Linzi, she was very helpful yesterday and helped me to get my reapair claim done.
If the manager sees this message, give this person a salary raise, people with excellent professionalism must be well recognised by the company.
11 agosto 2026
Non scritta su invito
Risposta di Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted to hear that Linzi provided such helpful and professional service while assisting with your repair claim. We’ll make sure your kind comments are passed on to Linzi and her manager.
Kind regards,
Claire
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