Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Leggi di più
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Leggi di più
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Informazioni di contatto
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,0
Molto buono
353 recensioni
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Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Every cigar I have purchased from Solo…
Every cigar I have purchased from Solo has been absolutely great! I love them.
11 maggio 2022
I have ordered product several times
I have ordered product several times, the product is as advertised and is timely processed.
I plan to continue ordering form Solo, first class outfit all the way.
26 aprile 2022
Great company
Great company. Very surprised as to how fast my order arrived. Was able to track it . Second time using this company and I would highly recommend it .
21 aprile 2022
Very very bad since 45 days I didn’t…
Very very bad since 45 days I didn’t receive my cigars
They are not helpful they suggest me to call the customs !
20 aprile 2022
Risposta di SoloCigars
Hi Mr. Fety,
Thank you for sharing your experience with us.
Our customers are our main priority. According to my system, we reshipped your cigars since they were caught by French customs.
For better assistance, you may email us at any time at info@solocigars.com or call +1 (305) 602-3460.
Regards,
Carolina arcoa
The Customer Service Team
Great cigars
7 aprile 2022
Extremely pleased with professional and friendly team.
Extremely pleased with the professionalism and promptness of the staff. All updates are received and accessible online. Have spoken to my assigned Account Manager, Miss Isnela who is helpful and very clear in communication.
27 gennaio 2022
Oksana was very helpful
10 gennaio 2022
Box of 10 Behike 54 cigars were so dry…
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately, this time the investment did not pan out. Keep in mind the day they arrive I put them in the humidor. All past orders were great. It's clear these sticks were dry prior to Solo shipping. I will be cautious with future orders ensuring your investment isn't at risk.
Thanks, Mr. Willis--Mendon MA
10 gennaio 2022
Risposta di SoloCigars
Hi Mr. Willis,
Thank you for taking the time to leave a review.
We do apologize for the inconvenience you have faced. We have policies to provide solutions to any type of situations our customers may face and we would be more than glad to assist you in this matter.
For better assistance, please email us at info@solocigars.com or call +1 (305) 602-3460.
We are always at your service.
Kind Regards,
Carolina Arcoa
The Customer Service Team
good service
5 gennaio 2022
Punch Punch box of 25 delivered on time…
Punch Punch box of 25 delivered on time as expected.
Absolutely perfect box of cigars delivered with out blemishes or any damage.
A joy to smoke.
17 dicembre 2021
The delivery was late and to the wrong…
The delivery was late and to the wrong address; it was signed for by the postal employee and dropped on the porch of a vacant house three houses south of my address, even though the address on the box was correct. The smokes were dry and not up to standards that I am used to ordering through another site. I doubt that I will purchase through you guys again
14 dicembre 2021
Risposta di SoloCigars
Greetings Mr. Callahan
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
In response to your inquiry, our responsibility is to ship the cigars to the destination country and deliver them to the appropriate post office. After this process, they are in the ones in charge of completing the dispatch process, to the final destination or location of the client.
Regarding their dissatisfaction with cigars, we always offer the customer the option of keeping the cigars in a humidor for 14 days with a humidity of 70%. We would have loved to guide you through this process.
I hope this information will be useful. It was a pleasure to serve you.
Isnela Solis
Simply the Best !!!
Will be doing business with again. Customer service is the best, they call you to inform you that your cigars have shipped !!
10 dicembre 2021
the service is excellent
the service is excellent, the cigars arrive within two weeks, and the quality is great
thank you
1 dicembre 2021
Delivery was beyond my expectations
Delivery was beyond my expectations, and received my cigars in excellent time without problems.
30 novembre 2021
Solocigar is my favorite website to go to
Solocigar is my favorite website to go to for Cuban cigars, great selections, fast delivery, good quality.
Some times I receive my cigar from Hungary or Switzerland.
10 novembre 2021
Excellent customer service.
1 novembre 2021
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