Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Leggi di più
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Leggi di più
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Informazioni di contatto
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,0
Molto buono
353 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
excellent experience even when we face…
excellent experience even when we face problems with the customs you replaced the order with no delays keep going like this reliable co!!!!
18 agosto 2022
Great cigars
Great cigars, quality is very consistent, also quick ship, good company to do business with.
11 agosto 2022
Another easy transaction
Another easy transaction! I think I have a new favorite with the Partagas D4!! Unbelievable!!! I wish I was able to buy these 100 boxes at a time! Sadly, my wife won’t let me. Haha.
9 agosto 2022
Good prices and quick shipping
19 luglio 2022
I used to like the service but lots of…
I used to like the service but lots of hiccups lately. My last order was cancelled with the mention that I did it . Then after request I had a message saying that you cannot deliver to France anymore? This should be treated when the order is taken . Is it available, Is it deliverable.
11 luglio 2022
Risposta di SoloCigars
Dear Mr. Clement
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, verifying in our records your last order placed on 06/28/2022 was canceled because at that moment we were having some inconveniences shipping to France, due to french customs.
We do care about our customers, which is the reason your order was canceled and the payment was reversed.
Right now, we have already resolved this situation for the benefit of our customers.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Sent cigars very quickly and in…
Sent cigars very quickly and in excellent condition.
Very satisfied customer.
6 luglio 2022
Risposta di SoloCigars
Dear Mr. Meguerditchian
I hope you are doing well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend customers perform this process to confirm the product's authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
We would have loved to guide you during this process, but we have never received a notification from you.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Return Customer
I ordered from Solo as my long time cigar provider (Cuban Lou’s) is unable to maintain stock due to supply chain issues. Solo delivered within10 days! I’m ready to reorder a box of Montecristo #4’s.
24 giugno 2022
Excellent selection of cigars.
Excellent selection of cigars at various price points. I have purchased cigars from SoloCigars for several years, and have never had a problem.
Donald Raider
23 giugno 2022
Never received my order due to your…
Never received my order due to your problems with customs and shipping to France! And the fact that that if I had not written numerous mails to you this never would have been revealed nor taken care of ending with my being reimbursed after a long months wait!
15 giugno 2022
Risposta di SoloCigars
Greetings Mr. Schreiber
I hope you're having a great day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
In response to his concern about order SC57103, we as a company have a high rate of successful shipments, but each country has different customs policies that we have no control over.
For this reason, we offered the customer the option to request a reshipment and choose a refund, in which you requested the return of your money.
We sincerely hope to welcome you on a future occasion and provide you with the exceptional quality and service that characterize our company.
Isnela Solis
Customer Service Team
Great product and delivery
Made orders back to back on my favorite products and received both within 2 weeks in great condition. All were sealed and had humipacks.
15 giugno 2022
תראה את תשובתך אתם לא מקצועים
24 maggio 2022
Risposta di SoloCigars
Greetings Mr. Wienstien
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In response to your concern, we would appreciate it if you will be more specific regarding this matter. We verified our records and order #SC57051 was successfully delivered.
If you have another concern, feel free to send us an email or give us a phone call to explain the situation.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
For the first time after 3 years been a…
For the first time after 3 years been a client I still have not received my cigars. We have now exceeded the 50 days.
I hope next time will do better.
Thanks
23 maggio 2022
Risposta di SoloCigars
Greetings Mr. Tsakalos
I hope this email finds you well.
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
Regarding your concern regarding your order #SC56983 and we already provided you instructions in to release the cigars, which are already in your country.
We are a company with policies and procedures already established, but you must follow our instructions to solve this matter.
However, remember we have guarantee policies to support our customers and make them feel better with their purchases.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.
Isnela Solís
Customer service team
Excellent service and communications.
16 maggio 2022
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