Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Leggi di più
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Leggi di più
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Informazioni di contatto
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,0
Molto buono
353 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Oksana was fantastic to deal with
2 gennaio 2023
Your website is user friendly yes
Your website is user friendly, the telephone call I get , and the speed I get the shipment, thank
You
5 gennaio 2023
Fresh and fast delivery
30 novembre 2022
Wonderful
Wonderful, I truly love doing business with you. Great pricing good communication and the product never fails, I’m always satisfied. Thank you
8 dicembre 2022
All the cigars was A M A Z I N G
All the cigar i had from Solo Cigars like Cohiba Siglo IV, Cohiba Esplendidos, Cohiba Genios Maduro, Cohiba Exquisitos, Romeo y Julieta Churchills, Hoyo de Monterrey Epicure No. 2, Hoyo de Monterrey Le Hoyo de San Juan , Hoyo de Monterrey Petit Robustos, Trinidad Fundadores, Trinidad Coloniales, Bolivar Soberanos EL 2018.
WAS AMAZING, Authentic and had very fast delivery
11 gennaio 2022
I got fake cigars
27 settembre 2022
Risposta di SoloCigars
Greetings Mr. Guerrero
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations and complying with the tobacco laws.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every the cigars the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
We regret to know that we have not fulfilled your expectations and look forward to having the pleasure of assisting you shortly.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solís
Customer service team
THE SERVICE IS AMAZING
THE SERVICE IS AMAZING. POLITE STAFF. FAST SERVICE WITH TOTAL CUSTOMER SATISFACTION
1 febbraio 2022
Good speed on delivery times
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend.
Product was well maintained during shipment with humidification in each package.
19 settembre 2022
good Price faster shipping happyto buy…
good Price faster shipping happyto buy cigar here will buy again!
19 ottobre 2022
Happy with the Serivces and Products.
9 ottobre 2022
Except service and great products
Excellent service and great products - it is a pleasure to order by soloCigars
6 ottobre 2022
Bon fournisseur
Bon fournisseur, mais la douane détourne souvent les commandes.
Dommage.Cordialement.
Roger
10 agosto 2022
excellent service
16 agosto 2022
Parfait sur toute la ligne !
Parfait sur toute la ligne !
Qualité, service, expédition et surtout cigares Top !
21 settembre 2022
To be honest I was a little hesitant…
To be honest I was a little hesitant always to order bcuz it was taking too long to receive, but last order I made with my sales person Oksana, she’s very honest btw and she told me this order will arrive much sooner than the previous ones And she wasn’t bluffing cause I received my order in less than fifteen days to Los Angeles! BTW As I’m writing this I’m
Preparing another order with her Too!
20 luglio 2022
Will order against after 1st order
There are a lot of people claiming Solo is selling fakes; after receiving my first order of Esplendidos, Especiales, and Partagas 4, all of which I have smoked before, either the fakes are as good as the originals or they in fact are legitimate Cubans. The packaging was authentic, exactly the same as previously obtained from Mexico, and the smoke was beautiful. No idea why people are trying to ruin this company. I will order again without hesitation.
16 agosto 2022
Non scritta su invito
D’après le tracking mon colis a été…
D’après le tracking mon colis a été saisi par les douanes et je n’ai aucune nouvelle à ce jour
18 agosto 2022
Risposta di SoloCigars
Salutations M. Michèle
J'espère que vous passez une excellente journée,
Merci de partager vos commentaires par ce biais. Vos commentaires sont vraiment précieux pour nous, car cela nous permet d'améliorer nos niveaux de service et nos produits.
Nous nous excusons pour la gêne occasionnée car les douanes françaises ont récemment modifié les politiques concernant le tabac.
Nous voulons vous aider à ce sujet, et nous avons besoin que vous nous envoyiez un e-mail (info@solocigars.com) nous expliquant la situation pour ouvrir un dossier et résoudre ce désagrément dans les plus brefs délais.
Nous sommes désolés de savoir que nous n'avons pas répondu à vos attentes et espérons avoir le plaisir de vous aider sous peu.
Encore une fois, nous vous remercions d'avoir pris le temps de partager une si belle critique de votre expérience avec nous.
Isnela Solís
L'équipe du service à la clientèle
Great Job!
Order was correct, Cigars were in Great condition and they arrived in about 10 days.
6 settembre 2022
Good service
Last order got lost in the mail but your company sent a replacement quickly. I will be ordering from you again.
Thank you
24 agosto 2022
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