Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Leggi di più
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Leggi di più
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Informazioni di contatto
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,0
Molto buono
353 recensioni
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Tracked
My package arrived right when the tracking app said it would.
It is nice to know so I could be here to sign.
26 giugno 2024
The cigars are the wrong color and…
The cigars are the wrong color and taste awful.
Sorry, but true!
29 aprile 2024
Risposta di SoloCigars
Hello Mr. Gilson
I hope you have a nice day.
I appreciate you taking the time to share your experience as it helps us improve our service.
Addressing your complaint, we must take into account that the type of product we sell is a natural product, whose manufacturing process is exposed to different climatic changes, which can influence its color change. But this does not influence the quality of the product.
Regarding flavor, we always recommend that customers keep the product in a humidor with a humidity of at least 65% for two weeks, and if after this period, you do not feel comfortable with the flavor, you should contact us immediately.
Likewise, as a responsible company that cares about its customers, we will be contacting you by email within the next 72 business hours.
Sincerely,
Isnela Solis
Junior Supervisor
Perfection.
Great selection at a reasonable price. Payment was easy, delivery fast for international and the customer service was excellent.
4 aprile 2024
Great and professional customer service…
Great and professional customer service ! Thank you
6 febbraio 2024
Great customer service!
5 dicembre 2023
Solo came through for me in a tough…
Solo came through for me in a tough situation. Thank you for a great experience!
27 novembre 2023
Cigars not as represented
SoloCigars corrected the situation to my satisfaction and have worked hard to keep me as a customer.
28 novembre 2023
Non scritta su invito
Risposta di SoloCigars
Hello Mr. Kreiner
I hope you have a nice day.
We appreciate you taking the time to let us know about your concern.
Your sales advisor is following up on your case and will provide you with all the necessary information regarding your discomfort.
But I can guarantee you that we will reach a timely solution for you.
Please stay in touch with us as we will be updating you via email.
Sincerely!
Isnela Solis
Junior Supervisor
Customer Service and Goods are fantastic.
I have ordered from Solo a few times with great results and pleasure. My last order was no different. Three smokes appeared damaged and they immediately decided to send my three replacements. That is really great as Customer phone service is very important when you 10,000 miles away. Thank you Solo.
9 novembre 2023
Cigars are always fresh
30 ottobre 2023
Aksana is terrific
30 ottobre 2023
The condition of the cigars were not in…
We order from them always and always a 5 stars. The condition of the cigars this last order were not in good shape this time. They been sitting in my humidor for a few weeks now. Delivery time was great.
18 ottobre 2023
Risposta di SoloCigars
Mr. Angelone,
We kindly would like to invite you to reach us at info@solocigars.com with further details about your experience so we can help you better.
We look forward to having the pleasure of assisting you in the near future.
Dax Puero-Franco
Customer Service Team
My order came in perfect condition
My order came in perfect condition. I really like ordering from you.
6 ottobre 2023
Reliable supplier with a good choice…
Reliable supplier with a good choice of cigars, Fifth order and still a customer
2 ottobre 2023
Each time I have ordered cigars I have been impresssed
Each time I have ordered cigars I have been impressed with the ease of the website’s navigation, the quality of the cigars and reliable delivery. Your selection of cigars is also quite remarkable.
22 settembre 2023
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