Disney Store Recensioni 

Do not order from this Company!! I ordered 2 Frozen dolls for my Granddaughter for xmas before Thanksgiving and now its 2 weeks before Christmas and still now dolls. I emailed them and they replied saying they would let me know via email when it shipped. Tried calling twice, the voicemail indicates they are not accepting phone calls. I finally just got ahold of someone via chat and she did call me but although they "anticipate" the order being received before xmas, they don't have a ship date. Therefore, I have to go out and try to buy it somewhere else because I can't take the chance that it does not arrive.

Absolute joke ! Ordered a stitch squishmellow
On Black Friday nov 22nd then had the order cancelled on dec 6th. Then I was able to re order on the same day at a dearer price ! I then received another email saying it’s been cancelled again! Going to have one very unhappy boy !!!

Absolutely shocking customer service. I recently ordered a Christmas Minnie mouse Teddy and paid extra to have it personalised. I have done this for the last 8 years for my daughter. Last year the teddy came not personalised and low and behold the same has happened again. It infuriates me that my order has not been checked before sending out. I've sent numerous emails, tried live chat where I was cut or several times, messaged on fbook and ive had no response. Since the shops have shut customer service is shocking.

I have been a long time customer of Shop Disney. This year will be my last. Placed multiple orders over Black Friday week. 1st order placed November 22nd, as of today the 7th of December it has not arrived, but at least it has shipped, today is the 11th day and will take another 5 days to get here. Tried to cancel this order as it is a seasonal item, but was told I would have to wait until I received it to return it.
Placed a 2nd order on November 26th, part of the order has shipped and arrived, the other part is still waiting to ship. It is now past the 9 business they promise you will receive the order by. If and when it ships it will take another 7 - 8 days to arrive. This was a matching t-shirts set for the family for upcoming trip to WDW. It will not arrive in time for our trip and will have to sit on our front porch until we get back. Ask if they could expedite the shipping on the unshipped items, was told they no longer offer expedited shipping. Asked why this is taking so long, was told "there have been recent delays at one of the warehouses that were unforeseen and unavoidable" Something is seriously wrong over there.

Ordered a bunch of items on Black Friday. Was told 14 days later that some of my items had sold out/they were cancelling a portion of my order. Unfortunately I didn't keep the gift card because I assumed my order was fine (they sent emails saying everything was fine). I have my order numbers, address, gift card number, but don't have the "security code" to the gift card. I spent countless hours with different Disney departments and no one could help me. Gift card money straight down the toilet. I will not shop on SHOPDISNEY again as it took them way too long to cancel my order (they didn't know they didn't have the stock??? For 2 weeks?) and I'm out of money as a result of it all.

I order couple of item in October but 2 of them arrived damaged… after a week someone from customer reply to my complaint and they ask me to return them and wait for a replacement, and that what I did. They make me wait almost 3 weeks to send the replacement and for my surprise when the replacement arrived it was the same box with the same smash items that I send back inside. By this point I already contact customer service 3 times (by email because is impossible to contact them by phone) and I haven’t heard from them yet so I returned the items waiting for a refund and I have a very disappointed kid that didn’t get what he wanted for his birthday

Realice un pedido.
No lo encuentran pero si lo han cobrado.
Llevo así desde el día 24 noviembre reclamando todos los días.

Received two deliveries one delivery arrived damaged and the other delivery ordered a box of 36 Marvel Mini-figures and received one Mini-figure instead. Took over an hour to get through. Delivery took 3 weeks to arrive slowest online retailer with many errors, buy at your peril.

Muy mal Disney store.me cancelaron 2 veces una compra sin saber porque en la primera porq había stock y la segunda me dijeron q no hay stock.ahora q hago con el regalo lo peor cobrado está.muy mal Disney

What an absolute shambles. I’m used to good Disney customer service… this is a disgrace. Purchased an order over Good Friday weekend. Not heard anything since confirmation but that was to be expected as it’s a busy time. Payment was pending in account so wasn’t too worried as long as I got items before Christmas. Today I noticed payment has disappeared from account. Spent over an hour and a half trying to get through to Disney on phone and live chat, everytime I get to position 2 in queue I got kicked off and had to start again. This is a disgrace to the Disney name, if this is the way Disney is going then I will be done with it. You place an order in good faith … then nothing! No communication no items!! Will have to assume from other reviews that they are just taking numerous orders for items they don’t have. Still schocked and discusted, didn’t expect this treatment form the Disney name. Won’t be ordering again that’s for sure…. Please only order if you are willing to take your chances on getting your items

Ordered an item 2 plus weeks ago , told twice I could not cancel over the extended delays. The item was then dispatched, courier confirmed received , then I had a cancellation and a refund email. It appears they have no control of their delivery system or any clue what they are doing. The online chat service takes forever and staff are generally unhelpful.

I keep going to the Shop Disney website hoping for the same magic I feel at the parks- something new and imaginative but they just keep producing the same play set or t-shirt and changing out the movie theme. I do think they have made improvements to the website as far as sorting and filtering to find the items I want. Prices keep going up and the designs are just so overdone.

Muy mal. Te dejas de añadir algo en el pedido y ya no lo modifican. Cualquier empresa puede hacerlo. Hablan de sueños, ilusión, niños... y solamente les interesa el dinero.

No communication, did receive my parcels after 3 weeks, one was seperated into 2 parcels but wasn't told, they only arrived after sending multiple emails it's as if they forgot about my order! Yet they didn't reply to these emails anyway!! I shop from Disney every Christmas and I've never experienced this before! I won't be returning eventhough the products were lovely!

Absolutely Awful customer service & company.
I've been waiting 17 DAYS & counting now for my order, and it hasn't even been dispatched! I have not heard anything from you, no updates or apologies.
I feel this is totally unacceptable and very poor customer service.
Yoy deserve to lose all your customers and hopefully go bust!

HORRIBLE CUSTOMER SERVICE. Can’t reach a person via phone. Won’t cancel order even though it hasn’t shipped

Don't understand why such a high profile company has such terrible customer service! Ordered 2 in stock items on 8th November, delivery was due to be within 3-5 working days but showed would be delivered by 18th Nov. Now 22nd Nov and order still hasn't even been dispatched. Emailed them on 17th Nov, no response. Live chat on 21st Nov and took 3 attempts (2 hours) to get through without being cut off to be told I just need to wait. Terrible service.

I made a purchase UK32231845 on Disney store UK website. I waited a lot for the delivery. When I opened the box the Mickey Mouse Icon Festive Wreath was damage. I was in touch
With Disney store and they told me that I need to sell the damage parcel and wait 15 days to receive the new Mickey Mouse Icon Festive Wreath. It’s ridiculous. They sent me one item damage and I need to wait 15 days? I already sent it back and I’m very disappointed because it’s not business if they sent me something damaged. The minimum they could do was send another one immediately in place of the damaged Mickey Mouse Icon Festive Wreath. I'm really disappointed. The point is They don't believe in their customers. What am I going to do with a crumpled garland? I'll put it in the trash. is obvious. Wait 15 days to receive another one it's a joke.

Don’t buy anything from this company it’s a total scam!

Absolute garbage - took them more than 4 weeks to deliver my stuff - shipped 5 items with orders over the course of weeks !! Customer service is absolutely useless and I do not even know why they exist. They can’t cancel nor delay or give even information - you could as well talk to a monkey - would be similarly helpful.

The last two items marked as delivered - never seen them.

Shifty (f=t) communication about when stuff has been sent or delivered or anything.

In my opinion if you delay staff above the given time frame for shipment you should offer a cancellation.

Total crap all of the experiences.