Disney Store Recensioni 

Patético todo.
Hace años me dejaron sin un articulo porque decían que no había stock.Si no hubiese habido stock cuando lo compré, la web no me habría dejarlo comprarlo.
La segunda pedí un 2x1 y no me mandaron el segundo articulo.
He tenido con ellos un problema porque Correos no da servicio por la tarde, y he tenido que molestar a una vecina porque tienen mi mismo horario de trabajo.Les propuse llevarlo a la de Cibeles que abren por la tarde y nada.Que blme diese una autorización y mi copia del dni a alguien, nadie tiene que tener mi fotocopia del dni, o que me lo volvian a mandar a casa pagando cinco y pico euros, un vergüenza.
Y ahora me han devuelto un articulo desde Correos sin cumplir el tiempo en correos y sin mandatme mail informándome que estaba en Correos.Porque de hecho, fui a recoger un articulo de Vinted y me dijeron que habia un paquete más, no dos.
El conserje ya me ha dicho que es mentira que se intentó entregar una vez y ahora me dicen desde Disney que no se intento entregar una vez, sino dos.
Mienten más que hablan.
No compréis, todo son problemas y ninguna solución.

Had a teddy missing from parcel got my daughter a new one sent out straight away brillant Disney thank you only 50 days till our trip

Una vergüenza de web ,mucho Disney,pero ya no es lo que era.Los niños les importan nada.
Devuelvo un producto porque estaba defectuoso,y me dicen que me envían uno nuevo,después de 3 semanas esperando,y tras varias llamadas y correos, me devuelven el importe,porque no hay stock.Cuando yo lo devolví si había stock, yo no tengo la culpa si correos tarda más o menos.
Mi hija llorando porque no tiene su gatito.Ninguna solución, te devuelven el dinero y hala, hasta luego.
No compraré nunca más,lo compraré en los chinos,que aunque no sea original,por lo menos no te engañan.

Never had a bad experience

I wish to give no stars. I cannot stand shop Disney or the customer service and there do called “supervisors.” Never received my order. Called they said they would send replacements. Had nothing in stock so said I would recieve a refund. Never received the refund. Called back said I had to file a claim with UPS to get the refund. I called UPS they said only the shipper can do the claim. I called back Disney with UPS on the line. Disney made the claim. After UPS hung up Disney said the UPS guy was incorrect. Got sent to a supervisor. He also said UPS was incorrect. So we added UPS to the call. Again UPS said Disney had to make the claim. 4 months, $300 and no product, no refund, and no one at Disney cares. This is the second time I haven’t received an order from Disney. I’ve never received my items or my money back for anything.

Great service both in store and online. Online you have the web chat for help. Only downside is not available all the time. In store is very friendly.

I like it but gave me the wrong order

I returned 4 items on 27 December using the Disney Store online return process. I received an Evri address label and dropped the parcel off on 27 Dec to be returned to Disney. Evri Tracking shows that Disney received the parcel on 03 January. It is now 25 January and I have not received a refund. I shop online often, I have never had an issue with online returns before. I have a young baby and very little time, and I am now being forced to waste hours chasing Disney for my money back. I won't shop with them again.

Hice un pedido a primeros de diciembre,en dos dìas recibo un mail indicando q uno de wllos me devuelven el dinero en mi banco , sin mas, sin explicaciòn, llame para q me lo aclararan y una señorita me indico q estaba agotado el articulo pero aun estaba en la web, me dijo que lo sentia y q si lo pedia de nuevo me lo rechazarian de nuevo, lo vi aun a finales de mes en la web , volvi ha hacer un pedido y esta vez si q me llego, hacen lo q quieren con el comprador y siempre para su beneficio, y q decir de los precios ........triplican el coste real ....

I ordered some advent calendars in November but a week later when nothing arrived I decided to check the email confirmation and found that they were not due until December. This meant they were pointless so I sent an email to cancel the order.

I heard nothing for days and then suddenly the order was shipped. The next day they sent an email saying it has already been shipped and there is nothing they can do but you can return it when it arrives. More inconvenience for me when they could of cancelled it before they shipped it!

I then returned the ordered via their returns using the Evri label they provided. It was returned to Disney a few weeks ago but I still have not received my refund. I contacted them again by email and after providing all the details they now want even more information.

How hard is it for them to find and locate the return and issue a refund?

I won't be ordering through Disney again!

I ordered my son a Disney Lionel O Guage train as his big present for Christmas from Santa. My son is a huge hobby train enthusiast with several Lionel trains. He was telling everyone that he was asking Santa for a special Disney train. My son has autism and this is the first year he has been really excited about Christmas/specifically asked Santa for a gift. We couldn’t find this train anywhere else, so we decided to splurge on it even though the sale price was terrible - we spent over $500. Anyways, Christmas Day came and our son was sooooo excited to receive his train! However, to our disappointment, we realized it had arrived broken when we went to set it up. We told him we had to send it back to the North Pole because Santa’s elf’s didn’t do a good job checking the toy before giving it to him. Anyways, I sent pictures of the broken train and requested an exchange on 12/26. Our item was received on 1/4, but I was told that it would take up to an additional 2 weeks to process before they would ship a new one. Per the website, the ship time is up to 9 days with no option to pay for faster shipping. That puts us into late January or early February. I instead decided to request a refund and tried to reorder the train as a new purchase. I should have just done that in the beginning. Anyways, if I could get this train anywhere else, I would. Terrible customer service.

We ordered the kids Xmas presents in November. We had an email to say due to problems in UK warehouse there would be a delay but no ETA. Eventually we had most of the order bar one of the main presents for our daughter. This never showed up. When I contacted Disney there was no explanation or idea of when this would show. Next thing I’ve had a refund for the item then an email after Xmas to say sorry the item went out of stock …. Shocking for Disney, they used to be so efficient. Considering they closed UK Stores this is the only option for certain products unless you live near London.

No respetan derechos de consumidores . No llegan pedidos en fechas indicadas ni dejan cancelar

Worst customer service EVER. First, I received the incorrect item when the order was sent. ShopDisney provided a UPS return label, generated a new order, and stated the new order would be shipped once the incorrect item was received from the original order. The incorrect item was immediately sent via UPS and arrived about 4 days after the incorrect item was received, but the original item was now out of stock. After 3 weeks and 5-6 emails to Customer Service with generic responses that never answered my questions, I still hadn’t received the correct item. So then I tried calling Customer Service but they were refusing to accept calls from customers. So I sent another email and received an email in response stating that my order had been cancelled but my credit card would not be charged. However, my credit card was charged when the original order with the incorrect item was shipped, and, of course, no refund has been provided for that purchase. I emailed once again and received an email back from ShopDisney that said I would not receive a refund for the order that was cancelled, but what about a refund for my original order that was never received???

UPDATE 1/9/24: After informing ShopDisney that I filed a complaint with the Better Business Bureau, I finally received my refund.

What happened to Disney
9 out of 10 orders this year were in processing for weeks to be cancelled by them a few days before Christmas, don't expect to get a valid answer on your shipping or processing with their chat either. Customer service is terrible and non truthful

Made a purchase and realized immediately i ordered a large instead of a med, called cust serv it said i could make changes within my account. Perfect, logged in, i could only cancel :( called waited 54 min to be told the order was “already fufilled” and could not be modified. My as* Disney u know u didn’t do anything that fast, just say you cant change the order. I prefer the honesty. Now i have christmas pajamas that will be to big lol but i can “send them back for an exchange” once received. I remember why i stopped ordering from here. Its not convenient anymore or customer focused.

I ordered a hoody for my daughter. I bought another item to top up the order total so I could take advantage of free delivery. A few days later I received an email telling me they didn't have the hoody in stock. I was angry because I wasn't even that bothered about the other item: it was the hoody I really needed. I called customer service. The woman was really unfriendly and unhelpful. She told me that they knew about the glitch showing out of stock items being in stock but it would be fixed by the next day. She promised me if I looked the next day and saw the item in stock, it would mean in genuinely was in stock, and I could buy it. So I did just that. Only to receive an email a few days later to tell me the hoody is out of stock! I still haven't even received the other item I ordered! Don't waste your time with ShopDisney! They might not even have the items in stock, and if they do, there's no guarantee when you'll receive it!

We placed order November 22,2023. Our order has not been delivered yet. We received an email only 2 out of the five items we ordered should be delivered December 13, 2023. I will believe it when I see it.
WALT DISNEY would be so disappointed in these kinds of experiences.
Merry Christmas

I ordered a couple of jackets as gifts before the holiday sales started and all sizes were in stock when I placed my order. Fast forward 2 weeks, my order still says "in progress" and the website shows that the sizes I selected are now sold out.

I tried reaching out to customer service via email asking for an update since I placed my order with ample time for delivery and received a generic response that "they anticipate that the order will ship soon but they don't have a delivery date yet".... by week 3 I receive notice that one Jacket is sold out and has been cancelled.

Fortunately, I found alternative Disney themed gifts at other retailers and found better items to gift than those on the shop Disney website.

For a company that is supposed to make magic, this has been a very disappointing & less than magical experience....

I suggest purchasing your Disney themed goodies elsewhere - Shop Disney has proven to be very unreliable.

Unlike the former excellence of Disney Parks, ShopDisney makes little effort to elevate the customer experience. I purchased 6 “mystery boxes” of villains pins for a makeshift Advent Calendar for my wife. I fully expect that there may be a few duplicates as they ARE mystery boxes. Mathematically, finding a set of 10 different pins of 12 random pins is unlikely. HOWEVER, Disney clearly did absolutely nothing to randomize the pins that were delivered. ALL SIX boxes contained the same two pins. This is obnoxious!