amazon.sa Recensioni 

Enough is enough they stop there customer service phone line!!!
Customer service phone lines are crucial for businesses as they provide a direct way for customers to seek assistance. When these lines are unavailable, it can lead to frustration and dissatisfaction among customers.

No more from this website .

Same issue as the person who wrote before me.

Nine items from my order were due on 22 September. Instead, the driver uploaded photographs of a neighbouring compound. He read but ignored my messages, including Arabic translations, and did not answer my calls.

The address in my Amazon account was absolutely correct, including my National Address and short address code. HungerStation and other services consistently find me using it. The problem appeared to involve Amazon’s internal location or GPS information directing drivers elsewhere.

I repeatedly highlighted this, but had to keep calling, explaining, practically begging for an investigation, and requesting a manager before someone said the location had been corrected. This should have been investigated immediately.

The same hour , I spoke to agent for approximately 20 minutes. She promised to resolve the issue, call back, and follow up. I was told to wait 24–48 hours. Nobody called.

Subsequent calls lasted approximately 30 minutes each. I repeatedly explained everything, received further instructions to wait another 24 hours, and was promised follow-up. Those promises were never honoured.

A separate chocolate delivery arrived, but communication was extremely difficult. Despite receiving my location, the driver sent a mailroom photograph without clearly explaining the parcel’s whereabouts. Calls went unanswered, messages did not resolve matters, and communication in English was unsuccessful.

Eventually, a manager said the location had been corrected and promised delivery within 24 hours, with follow-up if necessary. Neither happened. I still cannot confirm the underlying problem is fixed.
And it is still showing for the drivers andora village instead of Salwa garden, since another driver call me and informed me that direction is showing andora

My final call lasted approximately one hour, involving transfers through four agents before manager Lamia. The fourth agent tried to help, and Lamia was reasonable. The previous manager’s manner felt rude, although she addressed the location issue.

Across approximately four or five calls, I spent hours chasing this order, after spending roughly two hours selecting products. Ultimately, I received only a refund.

I wanted my items. Refunding payment does not restore wasted time or undo distress. I cried four times from frustration. Getting help felt like talking to a wall.

I expect management to explain the incorrect directions, delayed investigation, ignored communications, failed redelivery, repeated transfers, and broken callback promises; confirm the location correction; and specify preventative action.

I also expect a written response and appropriate recognition of the time and distress caused. A generic apology is insufficient. I am sharing this publicly and am prepared to contact consumer authorities so others do not endure the same experience.

Customers should not have to investigate delivery problems themselves, chase support for days, and repeatedly plead for action just to receive an order they have already paid for.

I ordered a universal laptop charger because mine broke, when the order came the delivery guy (Courier guy) delivered it at some random place without telling me, I had to call and enquire and drive to that place. That was not even the worst part, the package was missing the pin that my laptop uses the one that prompted me to place the order in the first place. It was my 1st time ordering and I’m never going too ever again.

I ordered the orange thick version large hair curlers which cost R159 per 24pk times 2 yesterday only for Amazon sa to deliver 48 of the soft cheap smaller orange version they sell for R20 some odd cents per 6pk which is not what I ordered n one can clearly see it's 2 different types as they advertise both Amazon sa I'm disappointed n will definitely not order from you again as it's not the first time

The worst service ever!!!! Delivery drivers leave packages outside without a message or call or even ringing the doorbell!!! Packages can stay outside for hours without knowing about it!! They could get stolen and who will compensate for a stolen package marked as delivered??!!! Furthermore, they deliver to the wrong address!!!! And a person is required to keep checking the app to know if the item is marked as delivered or not!! What type of lousy service are you providing to your prime customers???!!!! And their customer service is useless as well!!!! All they keep saying is "we are sorry we will escalate the problem to our team" and nothing happens, packages are still left outside!!!
Amazon is really bad at customer service but good at making empty promises of providing their customers with the best products and service.. which is a lie!!!!!!!

موقع امازون السعودية سئ جدا مقارنة امازون فرنسا من خدمة العملاء والضمان
في امازون السعودية الغاء طلبات بدون سبب في وقت التسليم
وايضا خدمة العملاء سيئة

I placed and order and paid but it does not show up in my account. This is my only account so I know I did not log in with a different one. On top of that there is no customer service both the chat function and call me back function are not working.

Never going to shop with Amazon again.

brand new Iphones come with expired warranty? Istore will not fix it. And Amazon says its not their problem. Expensive electronics. one expects more. Accountability is non existent. one of the biggest E-commerce and retail companies - big corporate, will come with No care for consumers. They also do not care much for the laws that govern Consumers in South Africa and will just wear you out and skirt around their responsibility. Don't buy electronics from them.

I am happy with my experience.
Deliveries are fast. Returned and refunds are also fast.

And most important thing is costumer service are great. Immediate replies with prompt solutions to your enquiry.

I have ordered a product value R40700.00 +_

My address is indicated absolutely correct. 5 days ago. They post on my Amazon account, product on hold due to address/undeliverable. No one responds, no asks, no where to go!! Between Amazon and The Courier Guy, they are Criminal Boelies, that take my monies and then manipulate as it suits them, please them! They should be banned from manipulating practices!!

غير صادقين بس بيخدعوك ويقولوك ادفع خلال دقائق وسيتم التوصيل خلال ساعتين والي يومين ما استلمت المنتج ولا احد تواصل معي وكمان خدمه العملاء بترد بطريقه مستفزه بالنهايه حيرجعوا المبلغ بعد ٦ ايام....نصب عيني عينك

I wish I can go -100 for Amazon Saudi arabia...
One of the worst service I ever got... Waited for 5 months to get one product.. and till now they have not delivered... They bribe you by giving extra credit...
I think Amazon Saudi should close down.... And give other companies to give a better chance and better service then this company....

Absolutely terrible service!!!! I placed an order on 18 May 2026, it's 06 June 2026 and I have not even received a 'out for delivery' notification yet!!
I think this is just one big scam!!!
If you try to call them, the number doesn't exist, if you opt for 'chat' it doesn't work! If you request a call back suddenly an error occurs!!!
I would advise to stay away from Amazon SA!!!

Remarkably bad. Falls so far short of what you would expect from Amazon and what you receive in terms of standards and service from alternatives here in the Kingdom. Has shown no marked improvement over the last 2+ years, consistent issues with orders basically negates the positive of occasional bargains when dynamic pricing decides.

Very frustrating service. Tgey sell you items out of stock and when ypu finish paying your money thay will inform we will email wgen it is available . I kept waiting 1 month and a half and tgey disnot bring the item.

I have used Amazon in other regions (like Amazon.com and Amazon.in), and unfortunately, the experience on Amazon.sa does not yet meet those global standards. After several transactions, I’ve noted several critical issues that local shoppers should be aware of:

Refund & Payment Rigidity: The refund process is slow. If a refund exceeds the promised window, it is often forced into the Amazon Pay balance rather than the original payment method. This balance cannot be withdrawn, essentially forcing you to spend your money back on the platform.

Product Authenticity (Supplements): This is my biggest concern. I ordered Optimum Nutrition (ON) Gainer and Whey, and both arrived without authenticity stickers or holograms. For health-related products, this lack of verification is unacceptable.

Returns & Tracking: The return tracking system is unreliable. I’ve experienced "ghosted" status updates where the tracking simply stops updating, making it difficult to know if a return is being processed.

Inaccurate Listings: Both perfumes (highly rated but poor performance) and shoes (sizing charts do not match the actual fit) have been disappointing.

Global Comparison: Compared to the US or Indian marketplaces, the logistics and customer protection policies here feel significantly less polished.

Additional Operational Issues:

No Return Option for Supplements: Despite the lack of authenticity markers, these supplements are marked as "non-returnable," leaving the customer stuck with unverified products.

Logistics & Manual Support: Orders are sometimes cancelled by Amazon themselves because they fail to assign the correct courier partner. Furthermore, the system feels manual; I have to call customer care for every single update because the app does not provide real-time information.

​To Amazon Customer Support,
​I am writing to express my extreme dissatisfaction regarding my order #406-0250322-9685149.
​My order was cancelled by Amazon without any prior consultation or notification to me. This unilateral action is unacceptable and has caused significant inconvenience. Furthermore, I have not been properly compensated for this error, nor has there been a resolution that addresses the disappointment caused by this cancellation.
​As a customer, I expect a higher standard of service and transparency. I am requesting a thorough review of this case and a fair compensation that reflects the inconvenience I have experienced.
​I look forward to your prompt response and a professional resolution to this matter.
​Sincerely,
Fahad

"تجربة سيئة جداً مع أمازون السعودية. وُعدت بجدولة مندوب لاستلام الشحنة من منزلي في تبوك خلال 24 ساعة ولم يأتِ أحد. وعندما تابعت الموضوع، تم تحويلي بين 5 موظفين مختلفين في محادثة واحدة فقط للتهرب من المسؤولية وإجباري على الدفع للشحن بنفسي. هذا تضليل واضح وعدم احترام للعميل. لقد قمت برفع بلاغ رسمي في وزارة التجارة السعودية. تجنبوا التعامل معهم إذا كنتم تتوقعون دعماً احترافياً!"

I’m really disappointed with my experience with Amazon. I bought a coffee table last month, and it arrived broken during delivery. When I contacted them, they told me I need to return it to a cargo drop-off point. The problem is that the table is very heavy and I don’t even have a car to transport it.

It’s frustrating that there’s no easy way to communicate with them or speak to someone directly to resolve the issue. Because of this experience, I honestly wouldn’t recommend buying from Amazon again.