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Scopri cosa dicono le persone

Valutata 1 stelle su 5

It’s a condition of making a reservation that you set up a Link Stripe account and hand over your credit card details. Link Stripe then follows your online purchase activity and autofills your cr... Leggi di più

Valutata 1 stelle su 5

Auf keinen Fall hier reservieren, ich möchte eine Reservierung stornieren (5 Tage vorher) aber wenn man auf cancel klickt kommt Stornierung nicht möglich. Nur die Telefonnr des Lokals. Ich fürchte das... Leggi di più

Valutata 2 stelle su 5

The system can't cope with demand. It takes an age to load. I made a booking but realised it was for the wrong number of guests. The booking confirmation had a link to manage the booking, but it ca... Leggi di più

Valutata 1 stelle su 5

At $25.00 a head with a 24 hour cancellation requirement, I’ve avoided this reservation system at every turn. Today O booked a reservation on what I thought was Google only to get a notification from... Leggi di più

Dettagli dell'azienda

  1. Fornitore di servizi CRM
  2. anche in
  3. Azienda di software

Scritti dall'azienda

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. The full suite of products includes: reservation, waitlist and table management, online ordering, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Harrods, Hilton Hotels, The Langham London, MGM Resorts International, Mandarin Oriental Hotel Group, Bloomin’ Brands, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, The Wolseley Hospitality Group, JKS Restaurants, Live Nation and Topgolf. www.sevenrooms.com


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

87 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,7

Tutte le recensioni

(87)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

SEVENROOMS platform offers the most…

SEVENROOMS platform offers the most convenient reservations experience – easy to use, highly functional, and backed by a quick and efficient service support team. It’s the best platform I’ve ever used!

2 gennaio 2024
Valutata 5 stelle su 5

Grow with Sevenrooms

Sevenrooms has proven to be an invaluable asset for our restaurant operations. The sophistication of its reservations management is matched by the advanced marketing capabilities it offers. The software's intuitive setup process facilitated a smooth integration into our workflow. Noteworthy is the exemplary support team – prompt, well-versed in their product, and consistently demonstrating a high level of professionalism. Sevenrooms is an exemplary solution for any restaurant seeking efficiency and robust functionality.

31 dicembre 2023
Valutata 5 stelle su 5

CBCo Brewing

I recently visited CBco brewing in Cowaramup. The food and service was excellent and the drinks are local. Well done and I will be back soon.

31 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Charged me $100 despite cancelling 21 minutes later.

I made a same-day booking via SevenRooms but cancelled via phone 21 minutes later due to illness. Despite the restaurant accepting the cancellation so shortly after it was made, the system still took $100 off my card. The restaurant stated they could neither stop this nor reverse it until a more senior manager returns to work. Technically, the cancellation fee is compliant with the policy (as the booking was made within 24-hours) but you'd think a restaurant would be able to override the system in certain cases -- apparently not.

14 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Its easy to manage

Its easy to manage and maximize the business capacity.
It has all the necessary analysis and reports to review the business.
would be great if universal credit card adding system and SMS system developed for Saudi Arabi.

13 gennaio 2024
Valutata 5 stelle su 5

SevenRooms is simply the best...

The SevenRooms system offers options to suit a multitude of requirements for venues.
And, the Support Team are always available to provide advice, and share additional updates.

24 dicembre 2023
Valutata 1 stelle su 5

Glitchy and support sucks

I've used them before a few months ago and had no issues. However twice this month, a restaurant that is not in my vicinity, that I had never heard of had two bookings from my email. The confirmation came from seven rooms booking system. I contacted seven rooms as it sounded like a software bug or glitch. However on both occasions the support just said I needed to contact the restaurant it was none of their concern. They had no interest in seeing what the issue was, when one of their restaurants are getting incorrect bookings you would expect them to care.

6 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

sevenrooms spams you

I made a reservation for a restaurant that used sevenrooms. Days later, a bunch of other restaurants near me had me on their mailing list blowing me up, clearly sevenrooms either sells or gives your email out to other restaurants. Being spammed daily having to unsubscribe from each restaurant one at a time... Very annoying and will not be making reservations for a restaurant that uses sevenrooms again

16 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Preto in Colchester. An outstanding place to eat

We went to preto in Colchester. We were amazed at the standard and quality of the food on offer beautifully cooked and full of flavour and beautifully presented . To include a salad bar, like nothing we have experienced . Plenty of choice vegetables included . The staff were friendly and very helpful in explaining hiw their menus work . The premises were very clean and clutter free. Most importantly was the price for the standard of the exceptional cuisine the price did not break the bank quite u expensive compared to some eateries we have tried We will certainly be going back and we would encourage you all to give these premises a try we promise you you will not be disappointed.

John And Amanda

11 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

My data was included in a Seven Rooms…

My data was included in a Seven Rooms data breach in December 2022. Seven Rooms are legally required to notify me that my data has been breached, I found out via a 3rd party data breach search. Over 400GB of customer data was sold to hackers. Since then I've received over 100 spam emails every day - I knew my data had been breached but wasn't sure where from until now. Thanks Seven Rooms...

22 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

makes my job more difficult as a host

i am a hostess at a restaurant, and sevenrooms has consistently only made my job far more difficult. the system is slow, inefficient, and is far too time consuming to use as any form of helpful tool in mapping out tables & managing reservations.

12 agosto 2023
Non scritta su invito

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