Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I found the whole process really easy…
I found the whole process really easy to use very straightforward and was very quick.The price for all my appliances was alot cheaper than I was expecting which was really good
8 dicembre 2023
Non scritta su invito
Appaling company to deal with
Appaling company to deal with. Avoid at all costs. Would give zero stars if that was an option.
This company took my money for the 3th consequitive year to insure my washing machine and then refused my claim as I had not read thier terms and conditions. When I called this company, thier advisors including the manager were totally intransigent and hid behind "terms and conditions". As my policy was redundant, i had been paying the premuim for something which was invalid. I asked for a refund which was refused. I asked for a refund for the remainder of the policy. This was refused. I was told by the manager that the remainder of the policy could be transferred to another appliance. When I called back to do this, the arrogant adviser denied this had been said. I asked for a call back from the manager who gave me this information. This never happened. Again, please avoid this company at all costs.
1 dicembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
I appreciate you sending in this information so I can look into this for you.
I can see that you have spoken to our customer care team in regards to this issue as you were very unhappy that your claim had been denied as your appliance was over 8 years old as per our Terms and Conditions.
I apologise that you are not happy with the outcome of your claim and we do always urge our customers to read their policy documents thoroughly before taking out a policy with us so our customers are fully aware of what is covered.
Kind regards,
Hanna
Good Afternoon,
I am sorry to see that you feel this way. I have asked for some additional informaiton so I can locate your profile to see what has happened.
Kind regards,
Hanna
Risposta di Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Easy to navigate website
18 novembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for leaving us a review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Good Service Thanks
Good Speedy Service Thanks Grateful For The Help Again.
16 novembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Very impressed with Row & MEDRepairs
Although the paperwork for the claim took a while to put together, once Chloe approved and processed the claim, everything went smoothly and I was impressed with her helpfulness and the excellent service from the device repair company (Jonas of MEDRepairs) who quickly repaired my phone.
19 ottobre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for leaving our agent Chloe a great review!
Apologies you felt the process was slightly long.
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
very pleasant person
avery pleasant person. very helpful and helped me sort my insurance out.
18 ottobre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Risposta di Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Rubbish service from Row
Rubbish service from Row. More than a week to come out to be told that the machine was broken and would take a further 8 day to fix. This has therefore left us for more than 2 and a half week without a machine.
Would of been cheaper to off bought a new machine or paid a local person to fix than pay for insurance via row and wait for 2 and a half week for it to be fixed.
Rubbish!!
5 ottobre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning.
Thank you for providing us with this information so this matter can be looked into for you.
I am sorry that you have been unhappy with our services, I can see that we did book our engineer in for their soonest available date and it looks like parts were needed to complete your repair which would have taken a further 2 weeks to arrive. If parts are ever needed for a repair, our engineers would have to order these as they can not carry all parts with them at the time of the repair. This would cause further delay.
I do understand your frustration with this wait but I can see now that your repair has been completed.
Kind regards,
Hanna
Good Morning
I do apologise that you are not happy with the service that you have received, I have requested some further details from you so that I may look into what has been happening.
Kind Regards
Sophia
Easy website to understand
Easy website to understand, easy to follow and covered more devices than other similar websites.
5 settembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
I am glad to see our website was easy to use! Please do let us know if there is anything we can help with at all.
Kind regards,
Hanna
Risposta di Row.co.uk
Good Afternoon,
Thank you for leaving Rosanna a great review, it really means a lot to the team!
Kind regards,
Hanna
Great reviews & finalists 2016/2017 so…
Great reviews & finalists 2016/2017 so I thought I would try them out. Extremely competitive price & simple and great to navigate website
31 agosto 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback and 5*!
Please do let us know if there is anything further we can help with at all.
Kind regards,
Hanna
Very easy to use and really good prices will be putting all my gadgets though yourselfs.
Very easy to use and
18 agosto 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback! I am glad we were able to help you out today!
Kind regards,
Hanna
Risposta di Row.co.uk
Good Morning,
Thank you for the great 5* feedback!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Search the market before your almost forced to change insurers.
I have recently been moved from SES Home Services insurance wise to another insurance company who expect me to pay even more for the premium, hence I've searched the market and settled with Row.co.uk.
3 agosto 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for the feedback, I am glad we were able to assist you with cover and we are glad you have chosen us!
Please feel free to get in contact if you have any questions at all.
Kind regards,
Hanna
Very easy to set up
31 luglio 2023
Risposta di Row.co.uk
Good Morning,
Thank you for the great 5* feedback! I am glad to see you found our policy easy to set up!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Risposta di Row.co.uk
Good Afternoon,
Thank you for taking the time to leave us a great review!
Kind regards,
Hanna
It took really quick to complete and I…
It took really quick to complete and I got a receipt to confirm.
22 luglio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback it really means a lot!
Kind regards,
Hanna
Professional and friendly
Great service on the phone made this stand out from other businesses who tend to use call centres of variable quality. Natalie called me back at the times promised and made it quick and easy to arrange my boiler service - professional yet personal and engaging, offering all the information I needed to make my decision.
20 luglio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for taking the time to leave our agent Natalie a great review! I will be sure to let her know to keep up the good work.
Kind regards,
Hanna
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