Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great online site
Very quick and simple to fill in online, and the best price and cover.
12 luglio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for leaving us a great 5* review!
Kind regards,
Hanna
..to long waiting time but nice…
..to long waiting time but nice conversation whit workers
10 luglio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the feedback it is always appreciated. I am sorry for the long wait times but I am happy to see you were able to get through to an agent who could help you.
Kind regards,
Hanna
Spoke to Mike today great help
29 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great review for Mike!
Kindregards,
Hanna
Easy to get quote and cover
Easy to get quote and cover. Helpful to have ‘other’ in drop down box for an appliance brand that was not listed.
26 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for getting in touch with us and we are really pleased that you have found our services helpful, thanks for the great 5-star review.
Kind Regards
Sophia
Micheal was a great help in renewing my…
Micheal was a great help in renewing my policy.
16 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for the great 5* review for Michael! I will be sure to let him know to keep up the great work.
Kind regards,
Hanna
Good quote for 2 tablets
15 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for your feedback, we are pleased that you are happy with the service received.
Kind Regards
Sophia
Good experience
9 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great 5* feedback, we really appreciate it!
Kind regards,
Hanna
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for the great feedback for our team!
Kind regards,
Hanna
All straight forward rosanna very…
All straight forward rosanna very helpful and polite good customer service.
2 giugno 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the lovely feedback for Rosanna! I will be sure to let her know to keep up the great work.
Kind regards,
Hanna
So easy and good value
So simple and easy to have everything insured in one go with just a few clicks
19 maggio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for letting us know how we did, its great to see that you found it easy to navigate our site!
Kind regards,
Hanna
Risposta di Row.co.uk
Good Morning,
Thank you for your kind words for our agent Natalie! Please do let us know if we can help any further at all.
Kind regards,
Hanna
So easy to get my new phone Insured and…
So easy to get my new phone Insured and the old one cancelled no long wait just quick and efficient and Friendly
11 maggio 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for letting us know how we did and for giving us a great 5* for our services!
Kind regards,
Hanna
Rosanna was very helpful with changing…
Rosanna was very helpful with changing my phone type so my insurance would carry on as usual. THANK YOU 🙂
11 maggio 2023
Non scritta su invito
Risposta di Row.co.uk
Good afternoon,
Thank you for taking the time to leave Rosanna such a lovely review, I will be sure to let her know to keep up the great work!
Kind regards,
Hanna
Risposta di Row.co.uk
Good Morning,
Thank you for letting us know how we did, we really appreciate it!
I am glad you found our website easy to use, but if you do have any questions at all, please feel free to get in contact and we will be happy to help.
Kind regards,
Hanna
Tried calling them when i had a burst…
Tried calling them when i had a burst water pipr on a sunday night and all answerphone messages said call back on monday. not 24 hour service
had to call out an emergency plumber not worth 1p
5 marzo 2023
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for sending us this information so we can look into this matter for you.
I am sorry to hear that this has happened. When raising a claim on your ROW Home Emergency, you must contact the underwriters of your policy ARC LIM emergency which is a 24-hour emergency line.
It does read in the terms and conditions that if you need to raise a claim you would need to contact LIM on their 24-hour emergency line as our customer service line is not open over the weekend.
If you have any further questions related to your policy, please let us know and we will provide you with any information you need.
Kind regards,
Hanna
Good Morning,
I am very sorry to hear that this has happened, I have requested some further detail so that we can look into what has happened.
Kind Regards
Sophia
Row claim settled swiftly thanks to Sandy and Chloe
My initial contact was with Sandy at Row, and she was very professional and communication skills in dealing with my particular issues were excellent, so I was made to feel at ease and that my claim would be dealt with swiftly, I found her highly efficient and helpful. From this point Chloe in the claims Team handled my claim It was a pleasure dealing with Chloe and this is my first claim ever. I am relieved that it has now been handled and await my new fridge freezer delivery. I would highly recommend both Sandy and Chloe as a highly professional and pleasent Thanks to this positive experience my dealing with Row has been much less stressful. 😄
23 marzo 2023
Non scritta su invito
Risposta di Row.co.uk
Good morning,
Thank you so much for taking the time to write Sandy and Chloe such a lovely review! I am glad they were able to help you out with your first claim with us and was able to put your mind at ease!
If you do have any further questions, please do let us know.
Kind regards,
Hanna
THE OF THE INSURANCE WAS GOOD
21 marzo 2023
Non scritta su invito
Risposta di Row.co.uk
Good morning,
Thank you for letting us know how we did and for giving us a 5* review, we really appreciate it!
Kind regards,
Hanna
I would leave not one star at all for…
I would leave not one star at all for this company but can’t be done , I have paid my washing machine insurance for 3 years I tried to make a claim , spoke every day for 12 days , but as I lost my proof of purchase they will not fix my washer , absolutely disgraceful company , DO NOT give them your money
6 marzo 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for sending in this information so I can look into this matter for you.
I apolagise that this has happened and I can understand the frustration. Unfortunately, it is a requirement to provide proof of purchase in order to raise a claim on this policy.
If you contact the company in which you purchased the appliance from, they should be able to supply you with this proof of purchase.
I apologise that we are unable to continue with the claim if we are not able to receive this documentation.
Kind regards,
Hanna
Good Morning,
I am sorry to hear that you are not happy with our service, I have requested some additional information from you so that I can look into this.
Kind Regards
Sophia
Friendly patient listened and…
Friendly patient listened and understood while trying to suit my needs
9 marzo 2023
Non scritta su invito
Risposta di Row.co.uk
Good afternoon,
Thank you a great 5* review, we really appreciate it! Im glad we were able to assist you!
Kind regards,
Hanna
⭐️⭐️⭐️⭐️⭐️⭐️
Brilliant service, was easy to checkout and gives you that extra piece of mind.
8 febbraio 2023
Non scritta su invito
Risposta di Row.co.uk
Good morning,
Thank you for the 5* feedback we really appreciate it!
Kind regards,
Hanna
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