Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Slightly dissatisfied
I have insured my phones with row for over 7 years, fortunately never needed to claim .
However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing as I was quoted a price as an existing customer £5 more per month than a new customer, so ended up cancelling my policy then to reapply as a new customer to get a better price.
I just think a little customer loyalty should maybe get better service
30 maggio 2024
Row mobile insurance claim EXPENSIVE
Row mobile insurance claim is asking me to pay a huge excess PLUS the remaining amount left on my yearly insurance payments. After paying over 3years I could've saved that money and bought a new phone myself. Their request is unfair and excessive.
16 maggio 2024
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be investigated in depth.
Best wishes,
Lucas
Risposta di Row.co.uk
Good Morning,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
Easy to buy the insurance
Easy to buy the insurance - haven’t made a claim yet so don’t know how things will work as when and if that happens
9 maggio 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 4-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
Conor was very helpful and sorted things out for me
Conor was very helpful and sorted things out for me
30 aprile 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your kind comments to him. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
So far so good
31 marzo 2024
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Not easy to claim...
Made a claim for my washing machine breakdown weeks ago, sent all documentation that was asked. Yet my claim still stands as awaiting documents from me. I have been emailed to say if they don't receive these documents they will close my claim even though after making a phone call they have confirmed they have received all relevant documents🤦🏼♀️ Over all I've not found this straight forward and I'm yet to get any closer to getting my washing machine fixed!
8 aprile 2024
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for sending the requested information, I have looked through our accounts regarding this and can see that this claim has been fully approved and booked in with an engineer, we do apologise for the emails sent as they are automated. I do hope that this has helped to address any further queries that you may have.
Best wishes,
Lucas
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be investigated in depth.
Best wishes,
Lucas
Beware of Big Warranties and ROW…
Beware of Big Warranties and ROW Insurance
In 2019, I purchased a new TV and wanted standalone insurance to cover it. Although the TV came with a fantastic warranty from John Lewis, I sought additional peace of mind in case of accidental damage. I decided to go with Big Warranties (also known as Row Insurance) because they assured me that my TV would be covered if anything happened.
For years, I renewed the policy without any issues. However, in March 2024, disaster struck. While using the vacuum cleaner, I accidentally hit the TV screen, causing a small crack. To my dismay, the internal panel was also damaged. I assumed that my Big Warranties accidental insurance would come to the rescue, but I was wrong.
When I filed a claim, I discovered that it was actually another company called Row Insurance handling my policy. They allowed me to submit the claim but promptly denied it. Why? Because they don’t cover accidental damage—only mechanical faults. Essentially, I had paid nearly £600 for a policy that turned out to be worthless.
What’s worse, the crucial information about this limitation was buried deep in their terms and conditions (somewhere beyond page 20). It’s frustrating that they didn’t make it clear upfront that accidental damage wasn’t covered.
To add insult to injury, their customer service is subpar. In 2024, with remote work being the norm, their long wait times and lack of responsiveness are unacceptable. It’s time for them to wake up!
TL;DR: Avoid using Big Warranties or ROW Insurance. They exclude essential coverage and fail to communicate it clearly to customers.
2 aprile 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested further information so that this can be investigated in further depth.
Best wishes,
Lucas
Very easy and nice people to talk to
2 marzo 2024
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. We're so pleased you have had a good experience with us. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Easy competitive quote
13 febbraio 2024
Non scritta su invito
excellent quotation process and sign up.
30 gennaio 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Fantastic very nice
12 gennaio 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Just don't bother
Misleading and made to think claiming would be easy....I have to jump through more hoops than I do with my car insurance all to just get my phone screen replaced RIDICULOUS and to make things worse, you have to pay the remaining year of instalments along with the excess charge. so the long winded process isn't even rewarded with any saving on costings..I might as well pay privately (its practically the same amount being charged) and save myself all this hassle
5 gennaio 2024
Excellent service from Conor at ROW
Conor made the process simple and answered my queries and updated my policy for me.
2 gennaio 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your positive comments to him. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Straightforward application
Straightforward application. Transparent cover. Competitive price.
29 dicembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good Service Thanks / Helpful and Prompt
20 dicembre 2023
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good price easy to set up
9 dicembre 2023
Non scritta su invito
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