Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Row.co.uk
Thanks, it's great to know your mention of great choices made a difference. We appreciate you saying that.
The Row Team
Risposta di Row.co.uk
Thanks, it's great to know the clear pricing made a difference. We appreciate you saying that.
The Row Team
Made very easy to navigate and to make…
Made very easy to navigate and to make purchase and very reasonable
12 agosto 2026
Non scritta su invito
Risposta di Row.co.uk
Thanks Keith, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
Risposta di Row.co.uk
Thanks Stephen, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
It was so easy to take a plan
11 agosto 2026
Non scritta su invito
Risposta di Row.co.uk
Thanks Sandra, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
Competitive cover & straight forward…
Competitive cover & straight forward application
3 agosto 2026
Non scritta su invito
Risposta di Row.co.uk
Thanks Ray, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The Row Team
Risposta di Row.co.uk
Thanks Lisa, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
Paid for gadget insurance for macbook…
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approving claim. They then cancelled policy. Literally the worst insurance company ever. All positive reviews on trustpilot are for when you sign up....Avoid these people at all costs.
14 luglio 2026
Non scritta su invito
DISHONEST COMPANY THAT WONT HELP IN YOUR TIME OF NEED
Fraudulent company! I have been paying for accidental gadget insurance and then when I claimed for an accident they said there wasn’t enough detail. Provided more detail for them, and then they said I should have taken better care of the product…IT WAS AN ACCIDENT THATS WHAT THE INSURANCE IS THERE FOR!!! I have filed an official complaint because you can’t speak to the claims team on the phone. They hide behind another team. THE ONLY POSITIVE REVIEWS ON HERE ARE FOR WHEN YOU SETUP YOUR ACCOUNT!!! WHEN IT COMES TO ACTUALLY PROTECTING THEIR CUSTOMERS THEY ARE WOEFUL AND FRAUDULENT!
19 giugno 2026
Non scritta su invito
Big warranties/ Row.co.uk refusing to payout on accidental damage
Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain how it happened and when I alluded to the potential cause they said it was reckless. Awful awful company...you cant even speak to them on the phone. I pay for accidental damage and then when accident happens they dont want to pay out. Avoid!!! I AM GOING TO THE FINANCIAL OMBUDSMAN YOU FRAUDS!
25 giugno 2026
Non scritta su invito
Very good insurance company and…
Very good insurance company and insurance policy is very cheap.
30 giugno 2026
Non scritta su invito
Risposta di Row.co.uk
Thanks Tahira, it's great to know your mention of very good insurance company and made a difference. We appreciate you saying that.
The Row Team
Risposta di Row.co.uk
Thanks Sarah, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Row Team
easy to purchase and competetivly priced
4 giugno 2026
Non scritta su invito
Risposta di Row.co.uk
Hi Mark, so glad it went well. Dead good that you found it easy to purchase and value for money was spot on.
The Row Team
Very easy to insure appliances
Very easy to insure appliances. Not mind boggling. Even somebody of less knowledge could do it.
2 giugno 2026
Non scritta su invito
Risposta di Row.co.uk
Cheers, that's great to know. That's exactly what we aimed for, making sure anyone could get their appliances covered without any bother.
The Row Team
Absolutely awful will be cancelling…
Absolutely awful will be cancelling both my polices and going back to domestic and general takes ages to get a new appliance they offer you a cheap unbranded version of your appliance (which is 80 pounds cheaper then mine currently is )they don't do removal or reconnection despite being told when I took the policy out I could add that on when I made a claim they don't let you choose one like most insurance providers do and they respond one email a day and you can't discuss replacement by phone il be cancelling both polices with them asap for my washer dryer and dishwasher
30 aprile 2026
Non scritta su invito
Quick and easy to get a quote and very…
Quick and easy to get a quote and very good pricing for my requirements. Would recommend to others . Very quick and easy to deal with
7 aprile 2026
Risposta di Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found getting a quote quick and easy, and that the pricing met your requirements. It’s also great to know the overall process was straightforward and simple to deal with from start to finish.
We really appreciate your recommendation and your kind feedback.
Kind Regards,
Danielle
Horrendous customer service
Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anything after 4hrs to give them a bell . I didn't , I waited until 08:20 this morning , to be told by a 5th different operator that the case hadn't been validated yet , so back to square one .
I have now been waiting over 24 hrs and still no plumber. I would give it serious thoughts before using this company .
P.s can now confirm plumber has been after a remarkable 26hour wait .Tremendous
11 aprile 2026
Non scritta su invito
great could not find anyone else to…
great could not find anyone else to cover my fig phone at that great price
30 marzo 2026
Risposta di Row.co.uk
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re really pleased to hear that you found a great price and that you were able to get cover when you couldn’t find a suitable option elsewhere. It’s always great to know we’ve been able to provide value and help when it matters.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
Cheaper than I have been paying for my…
Cheaper than I have been paying for my appliances it’s a breath of fresh air especially at this this time when prices our sky rocketing.
27 marzo 2026
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
Thank you for your great review! We're really pleased to hear that you found our service more affordable — especially with rising costs at the moment.
It’s wonderful to know it’s been a breath of fresh air for you. We always aim to provide great value as well as excellent service.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
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