Row.co.uk Recensioni 

1202
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più

Valutata 4 stelle su 5

I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni
  2. Azienda di assicurazioni per accessori
  3. Azienda di assicurazioni per i proprietari di immobili in affitto

Informazioni fornite da varie fonti esterne

As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(1202)

42 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Prompt and helpful service

Ollie was super helpful and answered all my questions, sorting out my policy within 15 minutes. I’ve been with Row for over three years now and have no intention of moving anywhere else.

11 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great price

Great price, far more competitive than the firm i was using. Good communication and follow up.

2 novembre 2024
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you for the lovely feedback, we are always happy to help!

Kind regards,
Hanna

Valutata 5 stelle su 5

Had trouble adding an appliance on the site portal

Had trouble adding an appliance on the web portal.
Spoke to Rosanna who was most help full.
Although there were a few hiccups she worked her way through the procedure and kept me informed of every step.
It was a pleasure to speak to Rosanna and have every thing explained, excellent customer service.

31 ottobre 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you for the great feedback for our agent Rosanna! Im glad she was able to assist you in adding more appliances onto your policy.
Please let us know if there is anything else we can help you with.

Kind regards,
Hanna

Valutata 5 stelle su 5

Quick, easy and for a good price

Just ensured two tablets for a fantastic price! Quick, easy and hassle free process! Cover looks great as well.

29 ottobre 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you for the great feedback it is always appreciated!

Kind regards,
Hanna

Valutata 5 stelle su 5

Easy and great price

Quick, simple and good price would use again.

3 ottobre 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you for the great feedback it is always appreciated!

Kind regards,
Hanna

Valutata 4 stelle su 5

I given 4☆ for the ease of application…

I given 4☆ for the ease of application of getting white goods insurance. I am unable too compare the claim(s) for any goods that need replacing ect as i have only just gone with Rowe,but i do hope if i do need too claim off the insurance that it will be as easy as it was too get insurance & not like my last provider in which was a nightmare trying too claim.

12 settembre 2024
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Risposta di Row.co.uk

Good Afternoon,

Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.

Kind regards,
Hanna

Valutata 1 stelle su 5

rubbish

rubbish, started my claim 1 month after and when i need help the product wasnt available

16 settembre 2024
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Risposta di Row.co.uk

Good Afternoon,

I am sorry that you are unhappy with our policy exclusions for ROW. I can confirm that your policy has been cancelled and will not be renewed.

Kind regards,
Hanna

Valutata 5 stelle su 5

Andy was friendly

Andy was friendly, helpful and polite. Thank you for helping me with my policy.

2 agosto 2024
Non scritta su invito
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Risposta di Row.co.uk

Good Afternoon,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. We're so pleased Andy was able to help and we'll be sure to pass on your lovely comments to him. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Valutata 5 stelle su 5

Allowed me to insure phone over 36…

Allowed me to insure phone over 36 months

1 agosto 2024
Non scritta su invito
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Risposta di Row.co.uk

Good Afternoon,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Valutata 5 stelle su 5

I am reviewing various insurance…

I am reviewing various insurance policies that I have and confirming that in this case the Big Warranties policy will be renewed automatically. Louie has confirmed it.

4 luglio 2024
Non scritta su invito
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Risposta di Row.co.uk

Good Morning,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Valutata 5 stelle su 5

Great customer service

I am really not someone who writes many reviews but the lady on the phone today was honestly so so lovely I felt like I had to. I’m a university student and needed help after I had locked myself out of my student house, my landlord gave my the emergency help phone number to ring and they weren’t in the country at the moment. The customer service lady on the phone was so helpful and lovely (she could tell I was quite upset and panicked through the phone), and although the insurance didn’t cover a locksmith (as I hadn’t specifically lost my key just left it in the house) the lady offered to stay on the phone with me and even help me find a lock smith in my local area and was just generally so positive the whole time! I honestly can’t thank her enough and really regret not asking for her name. Thank you!

2 luglio 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Morning,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Valutata 1 stelle su 5

AVOID THIS COMPANY

AVOID THIS COMPANY They only simple when you sign the documents to start your policy. I was paying monthly for nearly 2.5 years for my Iphone insurance. This month I made a claim for a first time and provide all document which they asked for. The list was very impressive and long and I only can provide all documents because I had a pay monthly phone. My claim was successful and I was happy to pay £75 access but ROW also wanted to collect the rest of my policy payment to the end of the year (April in my case) so nearly £100 extra, And I know, they said about it on their Policy Contract and I technically accept it but it still disappointing me because after regular payment for quite a long time I am left with nothing. The value of my phone at the moment is lover than £200 pounds so this is not worth my time and effort. So if you are a new customer looking for an insurance company, be aware of this hidden extra cost and inconvenience because it takes time to collect all this document needed to start your claim and better find something else.

21 giugno 2024
Non scritta su invito
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Risposta di Row.co.uk

Good Morning,

I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be looked into In-depth.

Best wishes,
Lucas

Valutata 1 stelle su 5

Absolutely shocking.

Absolutely shocking.
I'm deaf and wanted written support. I kept getting ignored and they closed my claim case!
They only answer emails they want too.
Disgusting company and should be ashamed

21 giugno 2024
Non scritta su invito
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Risposta di Row.co.uk

Good Morning,

I am very sorry to see that you have had these difficulties when requesting some help and support, I am keen to resolve this for you but I would need some further details such as a policy number or email then I can locate you on our system.

Kind Regards
Sophia

Valutata 5 stelle su 5

Good job well done

Andy was helpful and personable.

20 giugno 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Andy and we'll be sure to pass on your kind comments to him. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

Valutata 4 stelle su 5

fast and easy

easy and quick

13 giugno 2024
Non scritta su invito
Logo di Row.co.uk

Risposta di Row.co.uk

Good Afternoon,

Thank you so much for your 4-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.

Kind Regards,

Laura

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