Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
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Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Ollie was super helpful and answered all my questions, sorting out my policy within 15 minutes. I’ve been with Row for over three years now and have no intention of moving anywhere else.
Took details and promised to call back, and did as arranged. Friendly and helpful, and sorted the matter efficiently.
Great price, far more competitive than the firm i was using. Good communication and follow up.

Risposta di Row.co.uk
Had trouble adding an appliance on the web portal.
Spoke to Rosanna who was most help full.
Although there were a few hiccups she worked her way through the procedure and kept me informed of every step.
It was a pleasure to speak to Rosanna and have every thing explained, excellent customer service.

Risposta di Row.co.uk
Just ensured two tablets for a fantastic price! Quick, easy and hassle free process! Cover looks great as well.

Risposta di Row.co.uk
Very easy to join and a brilliant price I can afford.

Risposta di Row.co.uk
He was helpful, patience and also customer friendly.

Risposta di Row.co.uk
Best price I found have been paying triple that amount for Same level of cover

Risposta di Row.co.uk
Quick, simple and good price would use again.

Risposta di Row.co.uk
Michael was very helpful and sorted out my little problem efficiently..thankyou
I given 4☆ for the ease of application of getting white goods insurance. I am unable too compare the claim(s) for any goods that need replacing ect as i have only just gone with Rowe,but i do hope if i do need too claim off the insurance that it will be as easy as it was too get insurance & not like my last provider in which was a nightmare trying too claim.

Risposta di Row.co.uk
rubbish, started my claim 1 month after and when i need help the product wasnt available

Risposta di Row.co.uk
Andy was friendly, helpful and polite. Thank you for helping me with my policy.

Risposta di Row.co.uk
Allowed me to insure phone over 36 months

Risposta di Row.co.uk
I am reviewing various insurance policies that I have and confirming that in this case the Big Warranties policy will be renewed automatically. Louie has confirmed it.

Risposta di Row.co.uk
I am really not someone who writes many reviews but the lady on the phone today was honestly so so lovely I felt like I had to. I’m a university student and needed help after I had locked myself out of my student house, my landlord gave my the emergency help phone number to ring and they weren’t in the country at the moment. The customer service lady on the phone was so helpful and lovely (she could tell I was quite upset and panicked through the phone), and although the insurance didn’t cover a locksmith (as I hadn’t specifically lost my key just left it in the house) the lady offered to stay on the phone with me and even help me find a lock smith in my local area and was just generally so positive the whole time! I honestly can’t thank her enough and really regret not asking for her name. Thank you!

Risposta di Row.co.uk
AVOID THIS COMPANY They only simple when you sign the documents to start your policy. I was paying monthly for nearly 2.5 years for my Iphone insurance. This month I made a claim for a first time and provide all document which they asked for. The list was very impressive and long and I only can provide all documents because I had a pay monthly phone. My claim was successful and I was happy to pay £75 access but ROW also wanted to collect the rest of my policy payment to the end of the year (April in my case) so nearly £100 extra, And I know, they said about it on their Policy Contract and I technically accept it but it still disappointing me because after regular payment for quite a long time I am left with nothing. The value of my phone at the moment is lover than £200 pounds so this is not worth my time and effort. So if you are a new customer looking for an insurance company, be aware of this hidden extra cost and inconvenience because it takes time to collect all this document needed to start your claim and better find something else.

Risposta di Row.co.uk
Absolutely shocking.
I'm deaf and wanted written support. I kept getting ignored and they closed my claim case!
They only answer emails they want too.
Disgusting company and should be ashamed

Risposta di Row.co.uk

Risposta di Row.co.uk
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