Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Don’t deal with the company
Don’t deal with the company
So bad customer service that they took two payments of £33.24+£33.24) for one month.Because I have cancelled online my insurance within 14 days and I have asked for refund but they ignored me.They don’t want to refund anyway.
10 marzo 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Great Value Insurance
Easy to use platform, great value insurance!
10 marzo 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Very quick to set up cover
Very quick to set up cover, brilliant quote.
Would highly recommended 👌
9 febbraio 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Don’t deal with this company
Absolutely dreadful company to deal with. I’ve had my washer and tumble dryer insured for about 4-5 years never once claimed . The door on my dryer wouldn’t click shut but the dryer was still working . I filled all the lengthly form . & because I couldn’t find my purchase receipt for the dryer they told me to contact the seller but they don’t have information so
Far back . They didn’t ask for proof of purchase when I took the insurance out and have been happy to take my £11.88 per month out my bank for the last 4-5 years , disgraceful if you ask me ! I’ve told them to cancel it and I better not receive any further costs it’s disgusting .
25 gennaio 2025
Non scritta su invito
Risposta di Row.co.uk
Good Morning,
We can look into this matter for you and have asked for some additional information so your profile can be found.
Once we have investigated this, we will be back in contact. I appreciate your time.
Kind regards,
ROWt Customer Service Team
This company doesn't like to help - don't use them
The point of a policy is that if you need help in an emergency, it's there. I had an issue of not having hot water in my bathrooms. Row decided that as there was hot water in the kitchen, this wasn't a total loss of hot water so decided that this wasn't covered.
Be very careful when choosing this company and pay attention to their wording as they will try to avoid helping you and will rely on their policy documentation to justify their actions.
8 gennaio 2025
Non scritta su invito
Risposta di Row.co.uk
Hi Fernaz, cheers for this. Glad we made things straightforward and easy for you.
The Row Team
I would give -0 stars if possible
I would give -0 stars if possible. This pathetic company has taken over 3 months to process a simple claim for my phone's cracked screen. I had to pay £200 for the repair. Row was charging me £30 a month for another device that's not even covered. I need my phone for work, now I must send it in for repair, and they don't even offer a loan phone. This is the worst insurance policy ever. It would have been easier to pay Samsung directly to fix the screen. Avoid Row device insurance at all costs, save yourself time, money and less hassle. They quick to take the money, but the service is despicable.
1 ottobre 2024
Non scritta su invito
Risposta di Row.co.uk
Cheers for this. Glad we could keep things simple and quick for you.
The Row Team
Risposta di Row.co.uk
Good Morning,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy to navigate website
The insurance was super easy to set up without too much information being requested
13 dicembre 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Everything is good about thus company
Everything is good about thus company, easy and efficient
11 dicembre 2024
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Amazing for a few quotes
Amazing for a few quotes, really cheap, overall recommend.
5 dicembre 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Really cheap for 3 quotes a month
Really cheap for 3 quotes a month. Amazing servic. love this website.
5 dicembre 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy and straightforward to set up
Easy and straightforward to set up, will definitely recommend to my friends
30 novembre 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Very quick and easy to set up.And…
Very quick and easy to set up.And always send thank you email for beening with them
16 novembre 2024
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Seems easy to sign up and get a quote
Seems easy to sign up and get a quote, picked this company over any other as 24hour replacement if stolen ,
Hope if I damage it it gets sorted fast
Fingers crossed never need to make a claim
20 novembre 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
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