Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Leggi di più
L'azienda ha risposto
Paid for gadget insurance for macbook and after making a claim for a cracked screen they said there was not enough info around the circumstances of the accident and therefore they will not be approvin... Leggi di più
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Leggi di più
Dettagli dell'azienda
- Agenzia di assicurazioni
- Azienda di assicurazioni per accessori
- Azienda di assicurazioni per i proprietari di immobili in affitto
Informazioni fornite da varie fonti esterne
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Informazioni di contatto
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Regno Unito
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Molto buono
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quickest and simplest site for quote
Quickest and simplest site for quote. User friendly and competitive prices
20 agosto 2025
Non scritta su invito
Risposta di Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Good value for insurance in happy with…
Good value for insurance in happy with this
19 agosto 2025
Non scritta su invito
Risposta di Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Easy and quick to sign up with cover…
Easy and quick to sign up with cover wide range of brands
22 luglio 2025
Risposta di Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
Risposta di Row.co.uk
Thank you so much for your fantastic 5-star review! 🌟 We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to our team.
If you need any further assistance, you can always track the status of your repair via the link in your confirmation email.
Best wishes
Customer Support Team
NOT an emergency insurance
NOT an emergency insurance. Need to be checked by the regulator.
I have a burst pipe in the rental property as we speak and have landlord insurance. They’ve promised an engineer and to deliver water to the flat as water supply has been shut and it has been 24 hours with no response from the company. I’ve tried to speak with them multiple times and even though they have processed my excess payment, no engineer has been sent in the first 24 hours. USELESS emergency service and Useless customer support ! Avoid and don’t waste your money !!!
2 agosto 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
We’re sorry to hear about the issues and frustrations you’ve experienced. While we’re pleased to see that you were ultimately able to get your leak resolved, this is not the standard of service we aim to provide, especially in an emergency situation.
We have shared your feedback with the relevant team, and they will be in touch with you to discuss your experience further. Your comments are important to us, and we will use them to help improve the service we deliver to our customers.
Kind Regards
Sophia
Fast and well priced.
Completed within 4 minutes. No hassle just simply add your details and done. Explains everything you get.
23 luglio 2025
Non scritta su invito
Risposta di Row.co.uk
Hi Tamara, thanks for this. Brilliant that we got you sorted in just 4 minutes with no fuss.
The Row Team
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy to set up insurance for my kindle
Easy to set up insurance for my kindle
15 giugno 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
No hassle paperwork
Easy to understand various options available. Competitive price.Completion of documentation very straightforward.
9 giugno 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Easy, quick and great value
Was easy to generate a quote, it was a very reasonable price and it was easy to input the details of my appliances. No hassle.
2 giugno 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Ollie is a star!
Ollie was great in adding a phone to my existing policy - clear, concise and efficient but very friendly. Would wholeheartedly recommend!
30 maggio 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased we were able to help.
Kind Regards,
Laura
Quick quote and fantastic price
18 maggio 2025
Non scritta su invito
Risposta di Row.co.uk
Hi Elaine, thanks for this. Glad we could get you a quick quote at a fantastic price.
The Row Team
Spent over £1k in cover Pointless
Had a policy with them for 3 household appliances since 2020 took it out for my disabled father five years ago.
Being over 80 when taken out didnt expect to be told they need the original receipts to proceed with any claim. The have received over +£1k in money and the policy is basically inactive. They can work out the age of any appliance if they wanted to but they dont as they dont ask for proof of purchase at point of sale. The sell the service and then withdraw cover.
Dodgy outfit.
8 maggio 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
I am unable to locate a profile under the name given, if you wish for us to look into this further please can you provide a few more details so the profile can be found.
In regards to a Proof of Purchase, we explain that this is a requirement before a policy is taken out as this will be needed is a claim is raised.
Kind regards,
ROW customer service team
best quote received and quick process…
best quote received and quick process to setup.
4 maggio 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Risposta di Row.co.uk
Good Afternoon.
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Good insurance company
22 aprile 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Useless dont buy insurance with this…
Useless dont buy insurance with this company had a very bad experience ask too much questions can't even contact them xcept thru email ask too much proof fir purchase never gona buy insurance with. Again too much hassle
8 aprile 2025
Risposta di Row.co.uk
Good Afternoon,
I am sorry that you feel too many questions were asked. Even though we can communicate over email, you can also call us up with any questions you want answered, we just email so that the documents can be sent over to us to review.
Even though your policy has been cancelled, I am still here if you wish to ask any questions in regards to this matter.
Kind regards,
Hanna
Fabulous quick and affordable service
Fabulous quick and affordable service
26 marzo 2025
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Great when you pay and at disappearing when you need them
They are great when sign up and pay but the moment you need to speak to them and get your help... nowhere to be seen. Awful service, left me very frustrated.
I asked multiple times by email to have the IMEI of my phone update because the manufacturer had to replace my device - first I called, because no one replied to my email, then they said to send an email with the request, which I did, but no one ever replied. I ended up cancelling my policy because it was still linked to the IMEI of a defective phone that I had to return to the manufacturer so it made no sense to pay and then be told "sorry your policy is not linked to this IMEI"
31 marzo 2024
Non scritta su invito
Risposta di Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.