Ronseal Recensioni 

824
TrustScore 2 su 5

2,1

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Valutata 1 stelle su 5

At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’, THIS IS A JOKE !!!!!!!!!!!!!!!!!!!!!! The fence paint was so thin and watery, even though I st... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The Ronseal precision paint sprayer is the worst thing i’ve ever purchsed. Despite buying the correct paint the spray went everywhere! Changing the direction if the nozzle from 1-2 made no differe... Leggi di più

Valutata 2 stelle su 5

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a d... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

We bought 2 tins of interior varnish deep mahogany and followed the instructions very carefully. Unfortunately the varnish seems to be very 'soft' and gets damaged very easily. We're going to have t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di tinte e vernici

Informazioni su Ronseal

Scritti dall'azienda

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Informazioni di contatto

2,1

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TrustScore 2 su 5

824 recensioni

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Ha risposto al 97% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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2,1

Tutte le recensioni

(824)

132 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Just applied Ronseal damp proof paint…

Just applied Ronseal damp proof paint and one part of the coverage a large paint blister has formed, answers please as to why that has occurred.

Reply from Ronseal is simply a standard reply it's simply not good enough to get a "reply" rather than an answer to the problem

18 agosto 2025
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Risposta di Ronseal

Hi David,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.

Valutata 1 stelle su 5

I WOULD NOT RECOMMEND THE RONSEA SPRAYER OR FENCE PAINT

I bought a Ronseal sprayer and Ronseal fence paint. When I came to spray my fence, all the sprayer did was get clogged up, so I ditched the sprayer and used a brush instead. I found this counter productive as I expected the sprayer to cope with all types of Ronseal products; thick or thin!
I would not recommend any Ronseal products based on my experience. I will buy cheap paint and brushes next time, it will save me time and money.

15 agosto 2025
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Risposta di Ronseal

Hi Graham,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Bought Ronseal Damp Seal

Bought Ronseal Damp Seal. The tin states "after 4 hours it will be ready to paint or paper" No where does it say you can only use solvent paint. We applied the damp seal allowed it to dry and emulsion wouldn't stick to the wall. Telephoned your helpline to be told you have to use gloss paint! How can you gloss plaster? Why doesn't the tin state that the product is not suitable for waterbased emulsion only oil based paint. Very misleading

15 agosto 2025
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Risposta di Ronseal

Hi Laura,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with your experience using Ronseal Damp Seal. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Ronseal 'diamond hard' garage floor paint - avoid!

I purchased 10 litres of Ronseal 'Diamond Hard Garage Floor Paint' and 'diamond hard' is not what I've got! It wears off very easily and when I tried to sort out the problems with their customer service in Sheffield, they fobbed me off by saying that I had used too much paint on my garage floor! A poor product backed up by even poorer customer service. Avoid all all costs!

5 agosto 2025
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Risposta di Ronseal

Hi David,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our Diamond Hard Garage paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

The worse products and customer care ever!!’ STAY AWAY FROM RONSEAL!! I posted on here a while ago about my…

I posted on here a while ago about my experience using Ronseal Wet Rot Wood Hardener. After leaving an extremely negative review of the product (it caused £4000 worth of damage and had no warnings on the tin) Ronseal contacted me. The worse customer care ever! After refusing to replace the damaged door and window, they eventually offered me £50, what an insult that was after back and forth emails. I decided to go to the ombudsman, but guess what?!? Ronseal are not registered with the ombudsman so the only way you can try to get anything out of this company is a private civil suit, which costs a lot of money! This company does not care about its customers, the quality of its product or any damage it can cause! I took the £50 because i need it after having to pay out £4000 to rectify the damage done by this product from this disgusting money grabbing company.

1 luglio 2025
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Valutata 1 stelle su 5

I wish there was an option of 0 star !!

I wish there was an option of 0 star !!
We bought a five litre bucket of water called fence life pluse. The fence was prepared very well, after three coats and spending hours still not covering at all.
It's not a pain it's very watery.
The colour even doesn't match to what it indicates on the bucket.
A complete waof money and time.
DO NOT WASTE YOUR MONEY!!!!

30 luglio 2025
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Risposta di Ronseal

Hi there,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our Fence Life Plus paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

The tins aren't strong enough to contain the paint

People complain they need more than one coat, but it's worse than that, sometimes you don't even get to put one coat on because the tins are made of really thin plastic which breaks if you look at it the wrong way, and forget about mail order then the poor postie's van gets covered in their paint!

P.S. it's no good saying sorry to hundreds of people leaving bad reviews, look at your overall rating on here. FIX. YOUR. PRODUCTS.

27 luglio 2025
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Risposta di Ronseal

Hi Lucas,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint tins. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Give me an R!

Give me an R!
R! – Rubbish finish, what a flop!

Give me an O!
O! – Oh dear — streaks that never stop!

Give me an N!
N! – No shine, no strength, no pride!

Give me an S!
S! – Scuffed up floors, and they just lied!

Give me an E!
E! – Every step, a creaky shame!

Give me an A!
A! – Avoid this stuff, it’s lost the game!

Give me an L!
L! – Let’s all mop up this regret...
Ronseal floors? Worst choice yet!

14 luglio 2025
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Risposta di Ronseal

Hi Florin,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Rubbish

Shocking paint. 4 coats to cover and after a year it wants doing again. Hoses off the panels after a year. 6 tubs for 13 panels

17 luglio 2025
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Risposta di Ronseal

Hi Neil,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

What a load of rubbish

What a load of rubbish, waste of time and money. No matter how much you mix it , its jelly like and watery at the same time.

11 luglio 2025
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Risposta di Ronseal

Hi there,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

One star as couldn't rate at 0 or…

One star as couldn't rate at 0 or less!!

Waste of money .... Did one and a half of one side of 4 6'x6' plus one 3'x6' panelled fence with diluted Ronseal fence paint (to thick to spray as-was so diluted in line with given instructions)... However, even that required CONSTANT cleaning of filters after the first side of the first two panels... and for the final sides of the last two 6x6 and the 3x6 panels the sprayer only produced a single and very weak jet despite full pressure in the cylinder!! Ended up doing those panels with a paintbrush!!!

Supposed to quicker?? Liar liar, tongue on fire... with time wasted on cleaning filters, etc it would have been a job done far quicker using the paint brush from start to finish....

Sprayer now consigned to land fill....

30 giugno 2025
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Risposta di Ronseal

Hi Stephen,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our paint or fence sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

I couldn't give zero so had to give one…

I couldn't give zero so had to give one star.we have just used this on our shed and it was horrendous,thin amd took 6 coats .i contacted ronseal and was offered 4 pound back,told them to keep their four pound and contacted amazon who have offered a full refund .we bought some from aldi to re do it and it was fantastic highly recommend,so no it doesn't do what it says on the tin

16 giugno 2025
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Risposta di Ronseal

Hi Jayne,

Thank you for taking the time to leave this review.

We are so sorry to hear you are not satisfied with the quality of our shed and fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5
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Risposta di Ronseal

Hi there,

We are so sorry to hear about your disappointment with the colour of our paint.

If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.

Valutata 1 stelle su 5

This paint is awful it's so watery it…

This paint is awful it's so watery it does NOT do what it says on the tin and it's certainly not a one coat job don't waste your money buy another brand

1 giugno 2025
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Risposta di Ronseal

Hi Tracy,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Appalling product and a complete waste…

Appalling product and a complete waste of £30. I spent more time cleaning it out than I did spraying even though I used the Ronseal treatment specified. Save yourself some money and just buy a fence brush for £6 from Wickes. Also the Wickes fence treatment is far superior and a much better colour which I used to cover the Ronseal treatment. This is just a cheap gimic of a product and would be over priced if it sat on the shelves of Poundland! I work as a fencing contractor on sites and have finally managed to actually tackle my own at home. I really wish I didn't bother now and will definitely be boycotting Ronseal products from now on

31 maggio 2025
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Risposta di Ronseal

Hi Ian,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Don’t waste your time and money!

Do not trust what is written on the tin. This company gives false promises on their products, after contacting customer services I received email after email asking for this information and that information none of which was relevant to their promise stamped on the product, only to then receive a long winded email implying we haven’t a clue how to paint a gate!!! We’ve been decorating our property for over 20 years and this is the first issue we’ve had clearly it’s the product. Absolutely rubbish company with rubbish products. Don’t waste your hard earned cash! Buy another brand, we certainly will be.

30 aprile 2025
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Risposta di Ronseal

Hi Nicola,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

If l could do minus stars l would have

If l could do minus stars l would have. Ronseal fence sprayer is absolutely RUBBISH! and does “not do what it says on the tin!!!”. I had spoken to a friend who’d told me “sprayers are not worth it” but l thought l knew better. I read all the instructions to make sure l was doing everything correctly, cos l was going to have my shed painted before the spin cycle had finished on my washing machine! Ready to start:
Ronseal fence paint….check! Stirred to an inch of its life…check! Thin enough with no lumps….check. Pumped the canister…check. Here goes…. The paint came out like an old fella with a urine problem… not even a decent drip!! ( no offence to old fellas, an working in the heath service l know these things!). Soooo my son opened the nozzle to check ( big mistake) a splurt got him under the chin! I laughter coz after all it was funny. After me running water through the nozzle, son cursing, l connected again. Here goes 2nd time…. Pumped handle again and hurray yesss l have… er two little sprays? Going in different directions! East and west! Son not impressed again as he’d decided to use a brush, and my sprits was covering him not the shed!!! Ok soo l looked at nozzle hose pump ect again! As ld taken everything apart it was now all over my hands, and spots on my feet, legs. I filled the sink and threw all bits into it. Soaked them…. Blew??!! out filters cleaned all with a brush… this was NOT going to defeat me! Ok all done… what can l say 2hrs later, having spent more time standing at the sink washing and unblocking the nozzle ld had enough! I wasn’t laughing now was l! I’d only managed to spray myself, not shed, l had tiny little dribbles and spits, and didn’t know what was freckles and what was paint. Very little had managed to reached the shed, and if lucky enough to work came out in a sad dribble! All in all my son had painted shed with a good ole fashioned brush! Take my advice don’t bother buying! For the sake of your own mental sanity nothing beats a good BRUSH!!!

21 maggio 2025
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Risposta di Ronseal

Hi there,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our Sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Poor quality, poor advertising and poor customer service!

Well already made contact wwith this company regarding a fence treatment called ONECOAT
Well let me tell you that after four yes four coats of this so-called ONECOAT the substance started to fall off the fence. I now have to find a reliable fence coating that should at least stay on longer than ONECOAT.
WHAT A RIDICULOUS NAME TO CALL THIS USELESS SUNSTANCE. I contacted Ronseal and one of the idiots stated after I told him that I would contact some agency for support regarding the poor performance and got greeted with 'Well good luck with that then and let us know how it goes'!
Poor customer service! The date is an estimate for when I (ho :ho : ho painted the fence.

Further statement dated 19th May 2025
I hope you do not need payment receipts for that load of rubbish called ONECOAT. I can send you phhoto attachments and will measure the fence for you!

1 febbraio 2025
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Risposta di Ronseal

Hi Jim,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Absolute terrible product

Absolute terrible product. Bought the decking stain and in less than 9 months, without the decking being used it has all come away and looks awful. Spent a lot of money on this and a lot of time prepping and painting. Customer service not interested at all. Don't waste your money (or time)!

Also received a reply as below and then heard nothing from.them! Terrible products and terrible customer service!

17 maggio 2025
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Risposta di Ronseal

Hi Ruth,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our decking stain. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

Coloured water and nothing more

Don't waste your money. I bought a large tub of Ronseal paint for my garden shed. It was just like water and simply didn't cover. Not sure if even ten applications would do the job. The colour was also supposed to be sage green but was actually blue. Ronseal should be ashamed of themselves and so should stockists who heavily promote this stuff. Verging on contravening the Trades Description Act.

PS (added after original posting): I see Ronseal themselves reply to some here saying they have "high standards". Not high enough standard to improve their paint so they don't achieve a 90 pc poor rating. Quite frankly Ronseal your product is so bad I would like my money back. And if you doubt my word I have photos to prove it - with pictures using your paint and that of a competitor.
MY REPLY TO RONSEAL'S COMMENT:
Thank you for getting in touch, which I really appreciate. I look forward to discussing the issue.

NOT SURE IF RONSEAL WANT MORE INFO BUT PERHAPS THIS WILL HELP:
I have a shed that's a few years old and I wanted to rejuvenate its appearance. I sanded the wood first of all though there was no blistering anyway. I then stirred the paint thoroughly (which appeared a definite blue rather than sage and very watery) and applied a coat. There didn't appear to be any colour as I brushed it on. Once it dried there was no colour. The next day I applied another coat. Again, virtually no colour. I then bought a competitor's paint. What a difference. Much thicker. Covered easily...and the right colour. Took a picture showing half and half - Ronseal and the new paint.

As of 26 May, still haven't heard from Ronseal despite giving more information as they requested. Doesn't seem they were really interested. But all rather academic now as I have moved on and happy with the new paint (i.e. from a competitor) I bought.

Edit 30 May 2025: For those following this saga, it has ended but not quite so amicably. After a great many emails going back and forth telling me I hadn't stirred it enough, try it using a spatula, try it using a big wooden spoon, can they have more pictures...they ended up saying I'd need to strip the shed down to bare wood and apply two coats. Well, I had originally given it a good sanding and wire brush and given it two coats to no avail. And even if you had completely bare wood two coats still wouldn't do it. It is so thin. But you know what? As compensation they offered me another tin...completely free of charge! I won't print what my real answer is. Their only plus point is the polite and prompt way they deal with a complaint. That said, you could hardly expect a manufacturer to say their product is rubbish could you? And likewise, Ronseal, you can hardly expect me to ever buy your products again. End of matter. Make up your own mind folks.

16 maggio 2025
Non scritta su invito
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Risposta di Ronseal

Hi Barrie,

Thank you so much for leaving this review.

We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

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