At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’, THIS IS A JOKE !!!!!!!!!!!!!!!!!!!!!! The fence paint was so thin and watery, even though I st... Leggi di più
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Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a d... Leggi di più
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We bought 2 tins of interior varnish deep mahogany and followed the instructions very carefully. Unfortunately the varnish seems to be very 'soft' and gets damaged very easily. We're going to have t... Leggi di più
I feel that I did not receive a satisfactory answer to my questions. You just sent out a standard reply without readin my problem,
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Dettagli dell'azienda
Informazioni su Ronseal
Scritti dall'azienda
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Informazioni di contatto
Thorncliffe Park, Chapeltown, Sheffield, Regno Unito
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
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Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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We bought 2 tins of interior varnish…
We bought 2 tins of interior varnish deep mahogany and followed the instructions very carefully. Unfortunately the varnish seems to be very 'soft' and gets damaged very easily. We're going to have to re-do several pieces of furniture urgently
Do not purchase this fence paint !!!!!!!!!!!!!
At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’,
THIS IS A JOKE !!!!!!!!!!!!!!!!!!!!!!
The fence paint was so thin and watery, even though I stirred it thoroughly, it was dripping everywhere and I was left covered in splashes, also my fence still looks like it has not been painted, it did not do what it said on the tin.
Customer Service was abysmal, contacted them , sent them numerous photos and they were NOT INTERESTED in trying to help me sort this issue.
I will never ever buy this paint again.
Never again
IMG I've been using ronseal ONE COAT for the past 5+ year. I buy at least 300+ liters a week for my fence spraying job. The last 125ltr I've had was so bad it's like water. You opened a tub and it was nice and thick nearly like jelly that made it brilliant for fencing and sheds. Now I've gone from 30ltr on a garden I've gone up to 55ltr and it still looks terrible. I've told ronseal and they have treated me like i don't know what I'm doing. Idiot
It Does Not Do What It Says On The Tin
I feel that I did not receive a satisfactory answer to my questions. You just sent out a standard reply without readin my problem,

Risposta di Ronseal
Problem solved quickly no waiting on…
Problem solved quickly no waiting on phone line ,very helpful & reply’s quickly

Risposta di Ronseal
Not buying ronseal wood filer anymore
Not buying ronseal wood filer anymore. Big tin little inside. Make tin same size of what's inside. Why are we paying for a oversize tin.waste of money

Risposta di Ronseal
your customer services agent was very…good,please see above
your customer services agent was very polite,and your base seemed to be perhaps in india,in the past with indian personel i have found there accents and the speed they talk to be very difficult to understand,the person i spoke to was the complete opposite and very very easy to understand,he was knowledgeable and very quickly solved my problem and now everything is working fine.

Risposta di Ronseal
The company is very available
The company is very contactable, responsive and professional, their products are as it say on the tin.
What more can one say

Risposta di Ronseal
Rust inside New Tin of Varnish!
Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a dark brownish colour to the varnish.
How is this possible in the manufacturing process? This can’t be a single exception rather a production issue.
So disappointing! You should be able to expect a tin of paint or vanish to be free from any contaminants - especially rust!!

Risposta di Ronseal
Full refund granted by product manufacturer
I complained about a two part wood filler setting far too quickly to allow proper application and smoothing.
I tentatively suggested that a refund of my purchase price would bring me satisfaction and to my surprise it was agreed by the company.

Risposta di Ronseal
Excellent customer service.
Very, very helpful advisors who were able to give prompt and appropriate advice.

Risposta di Ronseal
Useless ronseal pump sprayer
Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and it is far from precision spraying. Cost me 49 euros so worst spent money ever

Risposta di Ronseal
Ronseal one coat gate and shed
Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For the price, I expected much better, and I won't be buying it again.

Risposta di Ronseal
Avoid this watery solution
Bought some Ronseal 5 Year Fence Life+(Sage).
I might as well have painted my shed with dirty water, so weak and wishy washy is the stuff. It says 2 or 3 coats might be needed, more like 5 or 6! Not worth buying.
I would go for Cuprinol Garden Shades (Seagrass), which I had used previously.
Better still, Siramico Fence Paint, which I subsequently bought. A bit more expensive, but covers well with just one coat!

Risposta di Ronseal
Very good customer services
Very good customer services. Detailed and helpful advice.

Risposta di Ronseal
Misrepresentation of Colour
I usually love Ronseal products particularly their fence treatments & wood paints.
However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting.
How any company can call this Midnight Blue when it is clearly Teal is beyond me!!!
I have wasted over £20 (and a lot of time!!!) applying this paint. I now have to go and purchase another coloured paint to apply over this dreadful colour.
Very unimpressed!!! However, I am not alone because I have found many other people complaining about this colour too. Only wish I’d read the reviews before purchasing…

Risposta di Ronseal
It does NOT do what is says on the tin…
The produce was advertised that the colour in the tin was dark in colour but when used and sanded the end colour was nearer to cream than dark which lead to a very difficult issue to get the finish to a colour closer to the colour required

Risposta di Ronseal
Had an incident of the handle becoming…
Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️.
Contacted ronseal who responded straight away. Pointed out the fact the design and construction of the hadle needs upgrading. This was taken onboard and although i wasn't looking for compensation they instructed me to replace the fence paint and submit the bill for a full refund.
This i did the following day and a quick phone call and the refund was on it's way. Hopefully will new a safer handle on the pots.

Risposta di Ronseal
The paint colour doesn't match the tin
I bought Ronseal Sage Green Garden Paint expecting a sage green finish. Instead, it dried to a distinctly blue colour that bore little resemblance to the colour shown on the tin or in the advertising.
After carefully preparing the surface and following the instructions, I contacted Ronseal and supplied photographs and supporting information. Despite the obvious difference, I was told the colour was within acceptable limits.
If you're considering Sage Green, be aware that the finished colour may be very different from what the marketing suggests. A disappointing outcome from a company whose reputation has long been built on doing exactly what it says on the tin.

Risposta di Ronseal
We bought 2.5l tin of Ronseal garden…
We bought 2.5l tin of Ronseal garden paint to paint a garden seat but the consistency is very thin and watery despite lots of stirring , 3 coats not achieved any decent coverage. Contacted ronseal and after an swering multiple questions they deemed it to be down to stirring with a cane which was they say to thin to adequately mix it despite stirring repeatedly for a good amount of time. Rubbish response and no solution despite it being not fit for purpose. I suppose trading standards might be next step.

Risposta di Ronseal
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