Ronseal Recensioni 

823
TrustScore 2 su 5

2,1

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Valutata 1 stelle su 5

At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’, THIS IS A JOKE !!!!!!!!!!!!!!!!!!!!!! The fence paint was so thin and watery, even though I st... Leggi di più

Valutata 2 stelle su 5

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a d... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

We bought 2 tins of interior varnish deep mahogany and followed the instructions very carefully. Unfortunately the varnish seems to be very 'soft' and gets damaged very easily. We're going to have t... Leggi di più

Valutata 3 stelle su 5

I feel that I did not receive a satisfactory answer to my questions. You just sent out a standard reply without readin my problem,

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di tinte e vernici

Informazioni su Ronseal

Scritti dall'azienda

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Informazioni di contatto

2,1

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TrustScore 2 su 5

823 recensioni

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Non risultano inviti alla recensione recenti

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Ha risposto al 97% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,1

Tutte le recensioni

(823)

129 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

We bought 2 tins of interior varnish…

We bought 2 tins of interior varnish deep mahogany and followed the instructions very carefully. Unfortunately the varnish seems to be very 'soft' and gets damaged very easily. We're going to have to re-do several pieces of furniture urgently

21 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Do not purchase this fence paint !!!!!!!!!!!!!

At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’,
THIS IS A JOKE !!!!!!!!!!!!!!!!!!!!!!

The fence paint was so thin and watery, even though I stirred it thoroughly, it was dripping everywhere and I was left covered in splashes, also my fence still looks like it has not been painted, it did not do what it said on the tin.

Customer Service was abysmal, contacted them , sent them numerous photos and they were NOT INTERESTED in trying to help me sort this issue.

I will never ever buy this paint again.

12 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Never again

IMG I've been using ronseal ONE COAT for the past 5+ year. I buy at least 300+ liters a week for my fence spraying job. The last 125ltr I've had was so bad it's like water. You opened a tub and it was nice and thick nearly like jelly that made it brilliant for fencing and sheds. Now I've gone from 30ltr on a garden I've gone up to 55ltr and it still looks terrible. I've told ronseal and they have treated me like i don't know what I'm doing. Idiot

20 luglio 2026
Non scritta su invito
Valutata 3 stelle su 5

It Does Not Do What It Says On The Tin

I feel that I did not receive a satisfactory answer to my questions. You just sent out a standard reply without readin my problem,

20 luglio 2026
Non scritta su invito
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Risposta di Ronseal

Hi Chris,

Thank you for your feedback. We're sorry to hear that our previous response did not address your concerns and felt like a standard reply. We understand how frustrating this can be when you are seeking help with a specific issue.

Our Customer Services Manager will be reaching out soon to request your details, to assist in resolving this matter.

Valutata 5 stelle su 5

Problem solved quickly no waiting on…

Problem solved quickly no waiting on phone line ,very helpful & reply’s quickly

15 luglio 2026
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Risposta di Ronseal

Hi Jenny,

Thank you for taking the time to leave us a review.

We're delighted to hear that your issue was resolved quickly and that you found our team helpful and responsive. We understand how important it is to get support without long wait times, so it's great to know we were able to assist you efficiently.
Thank you for your kind feedback.

Valutata 1 stelle su 5

Not buying ronseal wood filer anymore

Not buying ronseal wood filer anymore. Big tin little inside. Make tin same size of what's inside. Why are we paying for a oversize tin.waste of money

15 luglio 2026
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Risposta di Ronseal

Hi David,

Thank you for your feedback.

We’re sorry to hear you’re disappointed with the packaging of our Wood Filler.
Customer feedback like yours is valuable and will be passed on to the relevant team for review.

Valutata 5 stelle su 5

your customer services agent was very…good,please see above

your customer services agent was very polite,and your base seemed to be perhaps in india,in the past with indian personel i have found there accents and the speed they talk to be very difficult to understand,the person i spoke to was the complete opposite and very very easy to understand,he was knowledgeable and very quickly solved my problem and now everything is working fine.

14 luglio 2026
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Risposta di Ronseal

Hi Bob,

Thank you for your wonderful feedback.

We're delighted to hear that our agent was polite, knowledgeable, and able to resolve your issue quickly. We especially appreciate your comments about the clear communication and positive service experience. I'll be sure to share your kind words with the team.
Thank you for choosing us, and we're glad everything is now working perfectly!

Valutata 5 stelle su 5

The company is very available

The company is very contactable, responsive and professional, their products are as it say on the tin.
What more can one say

9 luglio 2026
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Risposta di Ronseal

Hi Marino,

Thank you for your fantastic review!

We're delighted to hear that you found us contactable, responsive, and professional, and that the product lived up to your expectations.

Your feedback means a lot to the team, and we really appreciate you taking the time to share your experience.
Thank you for choosing us, and we hope to serve you again in the future

Valutata 2 stelle su 5

Rust inside New Tin of Varnish!

Just opened a new tin of Ronseal Varnish - my first impressions were quite good. But less than one third of a can I see a large rust spot on the spine of the can on the inside. This is leaking a dark brownish colour to the varnish.

How is this possible in the manufacturing process? This can’t be a single exception rather a production issue.

So disappointing! You should be able to expect a tin of paint or vanish to be free from any contaminants - especially rust!!

11 luglio 2026
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Risposta di Ronseal

HI,

Thank you for taking the time to leave this review.

We are sorry to hear of this. Our customer services team will be reaching out soon to request your details and assist further.

Valutata 5 stelle su 5

Full refund granted by product manufacturer

I complained about a two part wood filler setting far too quickly to allow proper application and smoothing.

I tentatively suggested that a refund of my purchase price would bring me satisfaction and to my surprise it was agreed by the company.

10 luglio 2026
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Risposta di Ronseal

Hi Mike,

Thank you for your review.

It is great to hear that you had the resolution you expected.

Here at Ronseal we are always here to help!.

Valutata 5 stelle su 5

Excellent customer service.

Very, very helpful advisors who were able to give prompt and appropriate advice.

7 luglio 2026
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Risposta di Ronseal

Hi Andrew,

Thank you for letting us know about your great experience when contacting the customer services team.

Good luck with your project and please do not hesitate to contact us should you require any further assistance.

Valutata 1 stelle su 5

Useless ronseal pump sprayer

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and it is far from precision spraying. Cost me 49 euros so worst spent money ever

5 luglio 2026
Non scritta su invito
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Risposta di Ronseal

Hi Liam,

Thank you for leaving us this review, your feedback is very important to us.

We are sorry to learn that your experience of using our sprayer did not meet with your expectations.

Our customer services team will be reaching our shortly to request your details, so they can assist further.

Valutata 1 stelle su 5

Ronseal one coat gate and shed

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For the price, I expected much better, and I won't be buying it again.

3 luglio 2026
Non scritta su invito
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Risposta di Ronseal

Hi Josh,

We really appreciate you taking the time to leave us this review.

We are truly sorry to learn of your dissapointment in the coverage of our product.

Our customer services team will be reaching out shortly to request your details, which will allow then to assist further.

Valutata 1 stelle su 5

Avoid this watery solution

Bought some Ronseal 5 Year Fence Life+(Sage).
I might as well have painted my shed with dirty water, so weak and wishy washy is the stuff. It says 2 or 3 coats might be needed, more like 5 or 6! Not worth buying.
I would go for Cuprinol Garden Shades (Seagrass), which I had used previously.
Better still, Siramico Fence Paint, which I subsequently bought. A bit more expensive, but covers well with just one coat!

1 luglio 2026
Non scritta su invito
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Risposta di Ronseal

Hi Ian,

Thank you for taking the time to leave us this review.

We are truly sorry to hear about your experience using our Fencelife product. We always want our customers to have the best experience when using our products.

Our customer services team will reach out soon for your details and will be able to assist you further.

Valutata 5 stelle su 5

Very good customer services

Very good customer services. Detailed and helpful advice.

2 luglio 2026
Non scritta su invito
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Risposta di Ronseal

Hi James,

We're so pleased we were able to help. Best of luck with your project and thanks for letting us know about your positive experience.

Valutata 1 stelle su 5

Misrepresentation of Colour

I usually love Ronseal products particularly their fence treatments & wood paints.

However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting.

How any company can call this Midnight Blue when it is clearly Teal is beyond me!!!

I have wasted over £20 (and a lot of time!!!) applying this paint. I now have to go and purchase another coloured paint to apply over this dreadful colour.

Very unimpressed!!! However, I am not alone because I have found many other people complaining about this colour too. Only wish I’d read the reviews before purchasing…

30 giugno 2026
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Risposta di Ronseal

Hi Mr & Mrs Hudson

We are so sorry to hear you are not satisfied with the colour of our product. We are always striving to put out the best products and understand the frustration when a project doesn't go as expected.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 1 stelle su 5

It does NOT do what is says on the tin…

The produce was advertised that the colour in the tin was dark in colour but when used and sanded the end colour was nearer to cream than dark which lead to a very difficult issue to get the finish to a colour closer to the colour required

4 giugno 2026
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Risposta di Ronseal

Hi Clive

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Valutata 5 stelle su 5

Had an incident of the handle becoming…

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️.
Contacted ronseal who responded straight away. Pointed out the fact the design and construction of the hadle needs upgrading. This was taken onboard and although i wasn't looking for compensation they instructed me to replace the fence paint and submit the bill for a full refund.
This i did the following day and a quick phone call and the refund was on it's way. Hopefully will new a safer handle on the pots.

23 giugno 2026
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Risposta di Ronseal

Hi Harley

Pleased to hear we could support you with your issue. Thank you for using Ronseal and contacting us.

Valutata 1 stelle su 5

The paint colour doesn't match the tin

I bought Ronseal Sage Green Garden Paint expecting a sage green finish. Instead, it dried to a distinctly blue colour that bore little resemblance to the colour shown on the tin or in the advertising.
After carefully preparing the surface and following the instructions, I contacted Ronseal and supplied photographs and supporting information. Despite the obvious difference, I was told the colour was within acceptable limits.
If you're considering Sage Green, be aware that the finished colour may be very different from what the marketing suggests. A disappointing outcome from a company whose reputation has long been built on doing exactly what it says on the tin.

24 giugno 2026
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Risposta di Ronseal

Hi,

Thank you for taking the time to leave us this review.

We are truly sorry to learn of your dissapointment with the colour of our Sage Green Fencelife.

Our customer services team will be reaching out to request your details, which will allow them to assist further.

Valutata 1 stelle su 5

We bought 2.5l tin of Ronseal garden…

We bought 2.5l tin of Ronseal garden paint to paint a garden seat but the consistency is very thin and watery despite lots of stirring , 3 coats not achieved any decent coverage. Contacted ronseal and after an swering multiple questions they deemed it to be down to stirring with a cane which was they say to thin to adequately mix it despite stirring repeatedly for a good amount of time. Rubbish response and no solution despite it being not fit for purpose. I suppose trading standards might be next step.

15 giugno 2026
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Risposta di Ronseal

Hi Julia,

We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

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