refundor.com Recensioni 180

TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

DO NOT USE THEM!!!! They will make you lose the will to live. Considering you use a company like this as a last resort due to awful communication with airlines, you’d expect their support but n... Leggi di più

Valutata 1 stelle su 5

Told me over two months ago that my claim from last October had been settled and requested bank details. Since then I’ve messaged on numerous platforms and had promises of a response within 2 working... Leggi di più

Valutata 1 stelle su 5

It’s been 3month I received emails that airline approved compensation and I sent all my bank details unfortunately I still haven’t received my money. There is no way I can contact this company. I app... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

From the very beginning there was zero communication unless me, always kind and respectful, would chase. They haven't done a single thing, they kept me always in the dark, and almost a year after,... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali

Scritti dall'azienda

Flight compensation in Europe.


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

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1,3

Tutte le recensioni

(180)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent

Hi it took some time but I was please with my refund. They answer any e-mail that I sent through out the time it took. I would say excellent work

22 aprile 2020
Non scritta su invito
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Risposta di refundor.com

Hi Mike, thank you very much for the review! :)

Valutata 5 stelle su 5

Very good service

They kept me in the loop with Regular updates on my claim. Received my money fairly quickly and it was a very simple process

21 aprile 2020
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Risposta di refundor.com

We are happy to hear that :) Thank you for the review, Leyla!

Valutata 4 stelle su 5

Great service

Great service and super effective. It’s great to have companies like this that defends consumers rights .

21 aprile 2020
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Risposta di refundor.com

Thank you for kind words!

Valutata 5 stelle su 5

Great service and super effective

Great service and super effective. It’s great to have companies like this that defends consumers rights .

21 aprile 2020
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Risposta di refundor.com

Thank you for your review, Alvaro! We fully agree with you - it's very important to ask for a compensatoin. That's our number one tip for everyone - to get a compensation, you should ask for it. You should contact the airline. If you do nothing, your airline will do the same. Nothing. Or you can contact us and we'll do that on your behalf.

Valutata 5 stelle su 5

Great service and the result

Great service and the result! We had a flight with 6 hours delay. We got a nice compensation for this delay with the only action from our side - to contact Refunder. They did an amazing job and had appropriate follow up when we forgot to submit necessary information. Greatly recommend!.

21 aprile 2020
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Risposta di refundor.com

Thank you for trusting in us, Alexandra! We are very glad to hear you were satisfied with our service.

Valutata 5 stelle su 5

So efficient, quick, and helpful

Refundor helped me with a compensation issue I had when I experienced a 24-hour delay flight which affected me economically and professionally (I had a job interview).
The company refused to give me a compensation and Refundor kindly assisted me with that. They are so efficient, kind, and helpful. Thank you so much for your help!

21 aprile 2020
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Risposta di refundor.com

Thanks a lot for kind words, Yanet! Contact us again if in the future you'll need help claiming a compensation. Our team at Refundor is always ready to assist you.

Valutata 5 stelle su 5

They did all the work for me

They did all the work for me! It does take sometime to get the funds, but I am very happy with the results.

21 aprile 2020
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Risposta di refundor.com

We are glad we could help you :) Thank you for the feedback, Samantha! Yes, sometimes it does take quite a time. That's mainly because there are no specific rules how quicky do airlines have to handle these compensation requests.

Valutata 5 stelle su 5

I recommend them

Thanks to Refundor getting my refund was super easy. They've been reliable, trustworthy and fast. I greatly recommend them.

21 aprile 2020
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Risposta di refundor.com

Thanks, Diana! :) We are glad to hear you are satisfied with our work. Contact us again if you'll ever need help claiming a compensation again. Our team is always ready to assist you.

Valutata 5 stelle su 5

Excellent and professional approach

Excellent and professional approach. Very confident and friendly communication. Thank you.

20 aprile 2020
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Risposta di refundor.com

Thank you for the great review, Peter! We are happy to hear we could help you with your compensation claim :)

Valutata 5 stelle su 5

Excellent experience

I had an excellent experience with Refundor, 10 months ago we came back from a trip, immediately after we arrived we made our claim. It took 3-4 months, as indicated, to be solved and finally we received our compensation. Your staff was very kind and prompt to reply. I recommend highly to use Refundor if you need it.

14 aprile 2020
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Risposta di refundor.com

Thank you for the kind words, Maria :) We'll pass it on to our customer service team. Contact us again in the future, if you'll need help claiming a compensation. Our team is always ready to assist you.

Valutata 5 stelle su 5

Faster than I expected!!

It was faster than I expected!!
The claim was solved in a short time. I received the money.
All the process was easy.
I am very happy with the job Refundor did.

14 aprile 2020
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Risposta di refundor.com

Thank your the feedback, Monica! We are glad to hear we could help you with your compensation claim :) We do our best to make the wait as short as possible. But, yes - sometimes these things take quite a time.

Valutata 5 stelle su 5

Good service

Took a while, as expected, but I got my refund and was happy with service.

14 aprile 2020
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Risposta di refundor.com

Thanks, Shiva! We are glad to hear we could help you. Yes - sometimes these things take quite a lot of time.

Valutata 5 stelle su 5

Satisified with the service that they provide

Satisified with the service that they provide. Took a little longer than expected but still, awesome stuff from Refundor.

14 aprile 2020
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Risposta di refundor.com

Thanks a lot for the 5-star review, Daniel! We are glad to hear we could help you. Yes - it can take quite a long time. Contact us again if in the future you'll need help claiming a compensation. Our team is always ready to assist you.

Valutata 5 stelle su 5

Fast and Easy

After like two months trying to claim my compensation from Airlines I was not sucessfull. After I use Refundor I ve got the money after like one week. Everything work fine and fast without any hidden lines. Yes, you need to pay them quite a big fee, but it was the lowest I have found at that time.

14 aprile 2020
Non scritta su invito
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Risposta di refundor.com

Thank your the review, Peter! We are glad we could help you. Contact us again if you'll need help with compensation claims in the future. Our team here at Refundor is always ready to assist you.

Valutata 4 stelle su 5

Very straight forward & took out the…

Very straight forward & took out the hassle of dealing with the airlines & regulations / hoops to go through to get refunds. Service charge is a bit hefty to be honest, but otherwise would not have known that I qualified for a refund at all so well deserved on my case!

14 aprile 2020
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Risposta di refundor.com

Thank you for your feedback. We are glad we could help you to get your flight compensation :)

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