RARE-ROMANCE™ Recensioni 

282
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

I LOVE my new necklace! Great quality and received it 2-3 days after ordering! Highly recommed!!

Valutata 5 stelle su 5

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... Leggi di più

Valutata 1 stelle su 5

It has been over a month and still haven’t received my necklace I paid for. I finally filed a complaint through my work at Superior Court and BBB. Worst business ever and customer service is non-exist... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Designer di gioielli
  2. Gioielleria

Scritti dall'azienda

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

282 recensioni

5 stelle
4 stelle
3 stelle
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4,1

Tutte le recensioni

(282)

33 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Do not use this company

Do not use this company - they ripped me off by charging €86 delivery for a €68 product and ignoring my requests for cancellation sent as soon as I found out which was seconds after placing the order.

8 febbraio 2023
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Tim,
I'm so sorry to hear this. We must have not seen your request in time. Our customer support team tries to answer everything within 24 hours, but sometimes we ship faster than that. We do of course accept returns and you will get a full refund for your order. Please contact us if you would like to initiate the return process.
I'm very sorry to disappoint you! I hope we can change your mind some day!

Valutata 5 stelle su 5

Genuinely obsessed with rare romance

I’ve ordered from rare romance countless times and I have never been disappointed. Their jewelry is extremely high quality and unique. Everything ships fast and seamlessly. I don’t think I’ll ever find a better place to get jewelry.

2 febbraio 2023
Valutata 2 stelle su 5

Sorry but wrong item

Hello, I’ve been going back-and-forth with Grase she’s been a lot of help with my last order. I purchased a pair of gold flame earrings a couple weeks ago and and check out after I paid. I noticed that I purchased two pair of gold flame earrings so I am mediately emailed and she responded and help me take one out so she refunded me for one and then the other one was being shipped to me, they got shipped to me but then I got returned to you guys because the address was insufficient. I’ve had stuff mailed by you guys to this apartment. Not sure why I didn’t work this time. Yesterday I got an email notifying me that a product was being shipped to me. I open the email and noticed that it was the wrong item last month. I purchased a heavy chain from you guys. I got it I love it but it’s not the right product. The product is one pair of gold flame earrings, now that old pair that was being returned to you guys is the one that I. Also, when I go to order history on your website, the gold flame earrings are not in the history. I’m not sure why, so maybe that’s why the heavy extra chain was shipped to me because that was the last order I put but the last order I put that is not on there was a pair of gold flame earrings. The order number on shop app is 42680

My address is 11711 collet ave, apt 2632, Riverside CA 92505

7 dicembre 2022
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Risposta di RARE-ROMANCE™

Hi Ervin, Thank you very much for letting us know!
Just wanted to make sure you realised that this is a public review page. I believe you should be able to edit this review to take off your personal address and order information. :) We will help you further with this issue through email! So sorry for the inconvenience.

Valutata 2 stelle su 5

I purchased for around £180+20freight

I purchased for around £200, took some time for the delivery even if we paid around £20 in extra delivery cost. Then yesterday Fedex presented me with an invoice for £70.51 for Original Duty 5.15, Disbursement Fee 12.75 (surely that should have been included in the 20 that I already paid?) and then on top £52.61 VAT - this is very very disappointing as I had expected around 30 on top but it more than doubled. Unacceptable and how ever good the Jewellery is, a hidden cost of almost 40% is outrageous.

6 dicembre 2022
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Carolin,
Thank you very much for letting us know. I'm very sorry you had to pay this much extra in VAT and Duties. Unfortunately, that is completely out of our control and it's definitely not anything that we hide. Since the regulations around Import duties changed this year, we've been struggling with this issue. We are hoping to get the duties pre-paid soon, but it's a whole process. I'm very sorry for the inconvenience. I hope you can understand!

Valutata 2 stelle su 5

Design: A+.... Quality: C-

I have several pieces from here that I've collected over several orders! I love many of them like my statement pearl cross chain and my bite me dual chain and I have a couple pairs of earrings and pendants! However some of my other pieces like the reflective pearl chain and the pearl Cuban chain have both broken. It is very disappointing since they've advertised "engineered to last a lifetime". My pearl Cuban chain lasted a little over a year (it broke when i was adjusting it around my neck since the excess chain likes to move to the front and dangle), and my reflective pearl chain after only a couple wears (it broke when i was taking it off before i showered). This has made me weary of placing more orders. With how expensive this jewlery is (which I don't mind spending if quality is there) I expected my chains to last longer... or even a lifetime like advertised.
Design is 5 stars but quality while factoring price point I have to bump it down to 2.

22 novembre 2022
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Ariel, Thank you very much for letting us know.

I'm so sorry to hear that 2 of your pieces broke. We do a lot of research/ testing regarding our pearl pieces. We came to the conclusion that the metal string is the strongest option for us (definitely because we combine them with heavy chains). Of course, because of the nature of these pieces and the thin chain that needs to be used, it is impossible to make it completely unbreakable.
Luckily, that is why we give you a lifetime warrantee on our pieces. If you just contact info@rare-romance.com, they will send you replacements for your broken jewelry.
With normal use, they should be able to last you years. I've had mine since the very beginning and they are still going strong🤟
Hope this helps!
Sorry for the inconvenience.

Valutata 3 stelle su 5

Good quality but delivery…

Good quality in my opinion but there’s no way using FedEx anymore.

FedEx delivery is not cheap and I got +22$ on my customs duty for “file management”… Please give us the opportunity to choose or delivery company for abroad deliveries or make the package DDP (Delivered Duty Paid) please so we don’t have hidden costs like those.

Thanks

21 novembre 2022
Non scritta su invito
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Risposta di RARE-ROMANCE™

Hi Estevan,

Thank you so much for your feedback. I share your opinion 100% and we're working on this exact issue right now. So sorry for the inconvenience!

Valutata 5 stelle su 5

Lifetime customer!!

This was my first purchase with the company and I can definitely say I’m a lifetime customer. I’m not sure if it was a mistake or just the brand standard but I received a bunch of complimentary items to match the nose ring that I purchased and I’m super stoked to wear them. The quality of the jewelry is amazing too!! 10/10 would recommend to anyone.

3 novembre 2022
Valutata 5 stelle su 5

A great brand with very unique pieces

RR is overall a great jewelry brand. It definitely has a lot of pieces that outshine a lot of other jewelry brands. They also do a very great job with keeping you in contact of when your product is going to arrive. Overall an amazing brand and I’ll definitely keep shopping with RR!

8 novembre 2022
Valutata 1 stelle su 5

Was expecting the left earring for my…

Was expecting the left earring for my order, so I emailed to see if I would be receiving that for my single order. I received the right earring and I'm unable to return or exchange it.

6 novembre 2022
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Risposta di RARE-ROMANCE™

Hi Leo,

Thank you for letting us know. We can definitely let you return the earring if that is what you want. Please contact us at info@rare-romance.com and we will help you asap!

Sorry for the inconvenience.

Valutata 5 stelle su 5

Product is great

Product is great, I love it. Wish it came in silver still. I lost the small morningstar the first time i bought it probably from mishandling - i couldnt really tell when the supplied ring is locked. I ended up wearing the rectangular tag alone for a while but then the same thing happened with my own ring. Probably my favorite earring. Nice weight and look to it, kinda cunty.

10 ottobre 2022
Valutata 2 stelle su 5

Should be of higher quality given the price.

I love the ball and chain flail earrings, but the flame studs came with the least secure backs I’ve ever seen. Given the price of the products I would hope that everything I received would have been of the highest quality. I’m a bit disappointed in this oversight. Can only recommend 2/4 things I got.

7 ottobre 2022
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Risposta di RARE-ROMANCE™

Hi Cora, thank you very much for your feedback! We really appreciate that.
We opted to have backing with a rubber pad, so you would be able to secure the earring tightly and turn it in whatever direction you prefer. Please contact us at info@rare-romance.com if you would like to do an exchange/ return.
Sorry for the inconvenience!

Valutata 5 stelle su 5

Amazing products!

Amazing products!! I am in love with everything. I love all the different styles and options they have. I've ordered multiple things over the past year or two and everything looks brand new. I just got two new pieces and the day I got them, I just had to go back and order another necklace. The quality is amazing and everything gets ordered within a few days after I order it. Great quality!

3 ottobre 2022

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