In support of my earlier positive review last week was copied into emails this week from Allana who off her own back went over and above contacting the courts to push through my paid off CCJ for delet... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was in a bad financial situation after a divorce and through my own fault I got into debt pra were always understanding and when I couldn’t make a payment they talked me through my options I also... Leggi di più
L'azienda ha risposto
Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Leggi di più
L'azienda ha risposto
This company has been harassing me for a long time. Leaving voice mails, sending messages. You would think by now they would have got the message that I am not interested and never will be. I have sen... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Informazioni di contatto
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Regno Unito
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,7
Nella media
217 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Paul was very understanding
Paul was very understanding, helpful and professional in discussing an issue not of my own making. This set my mind at rest and a positive outcome was assured
Paul, a very well done; keep on strumming..!!
30 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Colin Fisher,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Spoke to Sue
Spoke to Sue, lovely accommodating lady who fully appreciated an unusual position for me. Will be sorted very soon. Civil and pleasant and understanding.
30 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Peter Robinson,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Dignifying
Very caring person I spoke to by the name of Lome who all through our conversation showed a great deal of respect and compassion and treated me with kindness and dignity.
28 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
PRA have always been very kind…
PRA have always been very kind approachable and understanding with my situation...they have helped me so much with no pressure
I would highly recommend PRA
25 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Mrs Stewart,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
One late payment and you have to start again
I like the fact that they are willing to except a payment plan that is comfortable for you, but you miss a payment date, and pay it the next day, your plan is cancelled and you have to set up another, that's ridiculous, sometimes we all mis calculate a little
24 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hey Clive Greenslade,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Had a conversation with gayle who was…
Had a conversation with gayle who was extremely helpful and supportive. Really appreciated the support she could give.
23 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Rich McWatt,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Friendly and Helpful
Dealt with by a very friendly and helpful person called Laura. Many thanks.
21 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Ian Whitlock,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Very helpful and friendly company
Spoke to Laura today who wanted to review my accounts with them. Very personable and easy to talk with.
17 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Liz Dennis,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
The PRA group have been amazing with…
The PRA group have been amazing with helping me to manage my debt. They are always incredibly helpful on the phone, polite and trustworthy. I was absolutely terrified to set up a payment plan initially but my mind was put to rest as soon as I got in contact with the PRA group. They are extremely flexible on repayments and always want to ensure you have enough money to pay your rent/mortgage, bills and other expenses before you make any repayments with them. I’d like to give a special mention to Raj who spoke to me today during my 6 month telephone review who could not have been more supportive, understanding and accommodating. Thank you very much Raj.
17 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Amazing staff . Very pleased with sue
I spoke to a lovely lady called sue today from the PRA group with the most lovely Aussie accent. I was called about a credit card debt I had missed a few payments on due to loosing my job due to ill health. Sue was nothing but understanding and helpful and made me feel so safe and comfortable when talking to her . Sue helped me come to a resolution for my debt and there was no pressure or judgment whatsoever. I had been putting off answering the call for a while as I suffer with anxiety and don’t like talking to new people but today I decided to answer and i don’t think I could’ve wished for anyone else to ring me but sue. What a real gem she is , an absolute credit to your company and I hope she gets the recognition she deserves.
17 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Lisa,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Laura was amazing
Laura was amazing, and helped me resolve my situation 🔵
16 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Alex Cross,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Helpful
They've been incredibly understanding of the situation I found myself in.
I spoke to Sue who was very helpful and supportive.
16 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Jack,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
I spoke to Rag and he was really…
I spoke to Rag and he was really helpful and dealt with the subject of my phone call very efficiently.
15 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Ali,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Great customer service
I called to check my plan and change my address, Daniel was fantasticly helpful, he noted some potential issues or errors and helped make sure everything was sorted before the call ended and also provided me with all needed info to ensure no problems.
15 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi J Mills,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Many thanks to SUE !
Spoke to SUE with whom I reached a good Settlement figure for my debt. She was lovely: very professional, while showing great empathy. Very satisfied with the outcome.
11 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Dianne
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Beverly was ace
Beverly was compassionate and professional ans most helpful made the whole experience easier and simple .
11 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Faiz Karim
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
So helpful and understanding
I spoke to PRA Group today regarding an old debt and I had been putting off contacting them for months. I spoke to an amazing lady named Sue who was genuinely so patient and understanding, I was so grateful to her by the end of the call. The company have helped me to make a plan moving forward with my debt and there was no pressure or judgment at all. I hope Sue gets the recognition she deserves for helping me today and thanks again
10 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Michelle Hayes,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
this lot are a bunch of clowns they've…
this lot are a bunch of clowns they've been chasing me with text and messages and its not even me they want too speak with. I've informed them they've got the wrong phone number for the person they want, promised to remove from the database, have they NO still leaving voice mails. if it wasn't so pathetic it would be funny all in all a badly run company by circus clowns 😂😂. now to add too it they are asking me for my personal details with a case reference number. I DONT HAVE ONE ITS NOT ME YOU WANT
8 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hey Mike Jackson,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
How dare you apologise to me when you…
How dare you apologise to me when you continue to haras me with voice mails and calls day and in the middle of the night. Lowell we're scammed first and decided to sell you, PRA their 02 debt book. Now you are harassing people for non-recoverable debts set up by an O2 insider. I read all about it on Martin Lewis's web pages. Now buzz off!
3 luglio 2025
Non scritta su invito
Risposta di PRA Group UK
Hey Shoppingdolly,
Thanks for letting us know about your recent experience with PRA Group.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Praying on the mentally ill
Disgusting company , hounding people day and night with multiple phone numbers for debts that are decades old, and for which they have paid pennies to obtain from the real companies . I am diagnosed with depression and this company made me do something I have never done during my battle through all these years - they made me think about ending it all!. The government needs to overhaul this industry because someone one day, will not be as strong as me, and go through with it. I don't know how the employees can look themselves in the mirror and also sleep at night . Shame on you,
26 giugno 2025
Non scritta su invito
Risposta di PRA Group UK
Hi, Steve B
I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon 😊.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.