PRA Group UK Recensioni 213

PRA Group is an absolutely awful company to deal with. We understand a debt is owed, but their complete lack of basic human decency is despicable. My husband is currently very ill with a life-limiting condition and severe mental health struggles. While other creditors have shown empathy and paused collections, PRA Group acts like a dog with a bone. They keep prodding, hounding, and questioning everything.
Their aggressive tactics cause severe psychological distress. When you are dealing with people in desperate situations, you need to be ethical - their pressure is enough to make vulnerable people consider the kind of action nobody should feel like taking.
The positive reviews on here don’t look genuine at all. Read all the negative ones to get the true picture.
If you are dealing with them, I am so sorry. Please know your rights, don't let them bully you, and look up Martin Lewis/MoneySavingExpert or StepChange for support.

In support of my earlier positive review last week was copied into emails this week from Allana who off her own back went over and above contacting the courts to push through my paid off CCJ for deletion. Exactly 7 days later after full payment it was removed and my score jumped +80 points and is no longer on my record. Cannot put into words how grateful I am to you that my credit score has been restored to full health. PRA UK went from chasing me for money to chasing the courts on my behalf - outstanding customer service!!!

I was in a bad financial situation after a divorce and through my own fault I got into debt pra were always understanding and when I couldn’t make a payment they talked me through my options I also like the fact you can contact them
Online as sometimes I didn’t want to speak to anyone I am now debt free and feel
Like I have my life back

Spoke to Laura tonight to set up a payment plan and her manner completely put me at ease. She was professional yet friendly, explained everything clearly, answered my questions and set everything up quickly.

Even though we pay this company every month we are hounded on a daily basis . Going to report company to financial ombudsman. What more do they want blood.

To the point and did what I asked, I advised Natalie I'm moving into a house so unable to stick to arrangement, completely non judgemental and processed a hold immediately, please pass on this feedback to Natalie as she's doing an awesome job.

Please don’t pay these fools, they have been chasing me for years for a debt of £500 and can’t tell me who the debt is from. They sent me to opos who came to my door and tried to threaten me into paying it. I told them to take me to court which they can’t because it’s a load of rubbish. They’re now threatening to transfer me to their investigations and litigation department. If I don’t contact them within 30 days they might start court proceedings. Have fun with that, you can’t even say who the debt belongs too. I won’t be paying, so let’s have a laugh together. Remember if the debt is over 6 years they can’t do anything, so let them get on with it.

I spoke with Laura & she was nothing but professional and sensitive to my individual situation. Real asset to your company for making me feel at ease throughout our conversation.

Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages.

But on the positive side, I’ve just spoken to a very helpful and friendly person called Laura, couldn’t have had a better person to speak to. And clearly made an impression as I never write TrustPilot reviews, so thank you Laura 🙌

This company has been calling me since 2024!! They don't stop despite not being in debt to anyone!! It doesn't matter that I've blocked this number or how many times I report the number the calls keep coming. This is harassment. It's unclear how companies like this keep getting away with inappropriate behaviour!!

Initially I received some unsolicited calls and emails from this company, despite the fact that I had no contract or any arrangement in place with them and had never heard of them before. The most recent email was very threatening in nature and has forced me to report this company to the FCA. The threats made included the suggestion that they "may" contact "Moorcroft Debt Recovery Ltd" and described them as their "doorstep reconnection partner" - this is the modern-day equivalent of threatening to "send the boys round". I have now emailed them informing them of my lack of appreciation for their approach and the threats they have made against me. I also pointed out that they may also be guilty of attempted extortion and blackmail, both of which I take very seriously and also accused them of demanding money with menaces and making threats with menaces. Having researched this company further, I see that they have a very poor reputation and seem to be in the habit of threatening members of the public for alleged debt they owe to the PRA Group, without any proof of said "debt", no documentation showing evidence of said "debt" and absolutely nothing legal nor lawful to back up their claims. Companies like this use fear, intimidation and threatening language to extort money from innocent members of the public but I will not hesitate in pursuing all legal and lawful remedies available to me. The most threatening email was received from one "Carissa Rae" who seems to think she is above the law and is entitled to make threats and demands without providing the legal and lawful documentation and evidence to back up her claims. Avoid these people at all costs and do what I did, report them to the appropriate authorities as soon as they make contact with you. Unless you have a legally and lawfully binding arrangement with them, then no contract equals no claim. After sending them an email yesterday calling them out on their harassment, fraud and attempted extortion, they called me today at 8:30 in the morning! On a Saturday! This tells you all you need to know about the kind of people they are, unprofessional, infantile bullies.

Ref(s): LBP025257
Logged into my email at approximately 10pm on 01/04/26. Saw email from PRA offering 65% discount for payment to be paid by 05/05/26. Accepted offer. Next day acquired the funds to make the payment, logged in during lunchtime to make the payment to find that the offer had been removed and case transferred by Carissa Rae. Called immediately to question this, was told I had to make contact by today 02/04/26. Explained that it is 02/04/26 and that the offer which I opened yesterday stated that it was active until 05/05/26. Was told my case was transferred out today at 11:52am. There was NO SPECIFIC time to contact them by just that contact needs to be made by 02/04/26. Have raised a formal complaint with PRA GROUP UK. Appalling sent an email offer with a different deadline whilst Carissa Rae is sending email with differing information and NOT honouring the original offer!

Had a lovely phone call with Alexander, with very informative and understanding of my student situation and my ‘non awareness’ of the situation, and very quick to help and get it resolved quickly. Lovely guy, made me feel very at ease at what seemed a scary situation at first.

Miss Beverly help me a lot in my request and make my way very easy. This Company it's professional and very friendly. Thank you again Beverly!
You deserve 10000 stars.

With the current cost of living crisis I was worried about reducing my payments on a payment plan I had . I chatted on line with Abbie , who assured that everything was so simple .She was very sweet making sure I could afford the payment plan .She checked all my priority bills were being paid first. She made it very easy , talking me through it . Abbie was very professional , quick in responding and a pleasure to deal with .

I would give no stars at all. My long-standing partner of 28 years died on the 6th of December very unexpectedly. He had a debt with this company via step change. I notified them of his death on the 8th of January with a certified death certificate. Noting that I am not liable for his debts. They have been hounding me ever since I have had five phone calls today alone I have emailed them I have phoned them but still they persisted. Upon my phoning a couple of days ago the ridiculous girl on the line couldn’t even spell my name. Whether they’re hounding me to try and get money out of me, I really don’t know but it’s bad enough that my partner died in such terrible circumstances so unexpectedly And now I have this from them to be honest I have emailed them spoken to them several times on the phone and still they carry on if it doesn’t stop I will be making a formal complaint to the FCA. It is harassment.They are completely unscrupulous and are acting outside of the law and should be held to account truly disgusting. I am unwell myself and going blind. I have told them this over and over again. They need to cease and desist otherwise further action will be taken.

I had an email and I called them, we did a budget, very sympathetic people, no pressure, easily to talk to,

Robin whom I dealt with was such a pleasure to deal with, she was very understanding, a great listener, and made the process straight forward stress free and not shameful. Obviously not wanting to publish reasons why we are dealing with but the care in which robin offered my mum (the client) and myself surprised me but in a good way. In my opinion ROBIN is an assest to your company and if there is reward scheme or a customer service agent of the month (I was a Team Leader in call centres) then I highly recommend this for ROBIN.

I am struggling financially at the moment and I have lots of debts on my head .

I couldn't have asked for a more friendlier staff who were so pleasant to me and understood my hardship.

A big thank you to two ladies
1, ROBYN AND 2, LINDA
BOTHE ARE WONDERFUL SOULS
HAVE A BLESSED LIFE WITH FULL OF GOOD LAUGHTER 😃 AND SMILES 😃