Peugeot Recensioni 

2019 2008, broken down due to slipped/snapped timing chain, recieved a letter to inform me they have an urgent recall due to this exact matter, phoned over a dozen times each time being told a different thing, was told to ring peugeot breakdown to get my car recovered, you need to be an rac member, so phoned back yet again, was told my case manager would ring back within 3 to 5 day, over 2 week later still nothing, so phoned again today, case manager wasn’t available, so i asked why no one has phoned me back only to be hung up on, absolute joke, customer care is non existent! no body knows what they are talking about or what to do so i’m paying monthly for a ton of scrap metal, amazing service

I got in touch with local Peugeot via Web chat about a part number for my rcz.
Was told somebody would ring me about my enquiry. Left all relevant details. Contact number, email and when was best (anytime I said.)
I'm guessing with me saying anytime it'll be the year 2030..
I've driven Peugeot cars for years. Never had any issue with customer service etc, however fast forward those years and the service given nowadays is poor. You'd expect it off local businesses, but not one of the leaders in the automobile section.
For me, a simple request to enquire about a part is an easy job. But they have fallen and can't even be bothered to follow up on that initial call.
They have service box etc a car reg and a phone. Yet nothing heard back. This is now twice I've asked about something last one was 18months back, still waiting for that call as well.
Buuut luckily these motor factors euro, gsf and napa are more helpful.
It's a pity the service level for after sales or older cars isn't as good as those with brand spanking new cars.
Shame on you peugeot..
Nice cars.. But if they put as much effort in to following up a call, as they do with designs of the cars, the company would be better.
Not impressed with the lack of service received at all.

Very unreliable. Not worth using exept.. if you DONT sign up. You get all kinds of errors 'time sync' android connection. Screen become unusable because of
Error screen or sign in screen or.....
Its a mess.

Awful experienced with peugeot dealer in Llanelli my car had a leak on anti freeze coolant and they repaired by changing the bowl and tubes cost me £400 but after several months same problem went back and they said need to change the radiator and cost me £902 after 2 days still leaking and when I rang them said maybe the next problem is the engine and not advisable to fix it because is not worth it due to my car value advised me instead to get new car and part exchange my old car that they can’t fix .
Then I found new car and part exchanged but when I called the peugeot complaint they can’t refund the cost as the car is not under my property now and llanelli dealer also same comment and when I spoken to the manager on 05/12/2025 he told me its not their fault to find directly the problem immediately and he also ask me what is my job and when I told him I am a nurse he comment that we make mistake as well and that is acceptable he said ,Very UNPROFESSIONAL comments from a manager of peugeot Llanelli.

Trying to get any issues sorted with Peugeot head office , is absolutely disgraceful don’t want to know they haven’t a clue about their cars , manager is always out (conveniently ) DO NOT BUY FROM PEUGEOT I’ve just bought 2 brand new cars , got minor problem with one , they are not intrested one bit ,AVOID , please read reviews on TRUSTPILOT disgusting non service , just look at the reviews, the most abysmal reviews of any company I’ve ever come across, I hope your new CEO gives you a massive kick up the xxxx where the sun don’t shine , staff at your head quarters don’t know one end of a car to another, massive re- training is in order

Car got recalled for a timming chain issue . Found to be faulty on the 27 th November. Garage ordered part same day it's now the 8 th December and the part still not arrived for the garage to fit. Rang both customer service and recall seriously not interested in trying to sort it out . Apparently he was adamant he was going to escalate the problem and find out why the garage has not fixed it . Seriously where do they get these staff from ,??? I have been without transport for 9 days and not looking like it will be sorted any time soon . First time with Peugeot and will definitely be the last .

Purchased a new e208 on 10/10/25 and a few days after we noticed a small paint imperfection on one of the front wings. This not a major issue but it is the terrible way Peugeot have handled the issue.
I contacted the garage we got the car from and sent them a few pictures of the issue and they agreed that this needs to be rectified under warranty and gave me a number of a local repair garage that could do the work and also complete all the warranty paperwork.
Unfortunately this garage was fully booked until Jan 26, so I called peugeot to see what could be done and this is where my issues and complaint arise from.
The first person I spoke with gave me a number of another garage not in my area but also not too far away but they could only do the work if the garage we bought the car from would do the warranty paperwork, this is an issue as the repair garage is only open mon-fri and is not near the sales garage or the other repair garage they suggested was a 3 hour round trip!
I phoned back to peugeot to see if it would be possible for us to wait until the nearby garage has availability to do the work as its not causing any issues with car, they said they need to pass this to another team to check and they would call me back.
Well 7 weeks later and still no call back, I have called every week since the first contact to be told the case handler is either busy or on a course, so last week I asked to raise a complaint about the service and speak with a manager, to be told I would be contacted by a manager within 48 hours. Guess what, 7 days later still no contact. I called again and was passed to someone who could not help but said someone would call me, still waiting!
All we want is for confirmation we can wait until the nearby garage has availability to do the work, nothing else.
Shocking customer service.

Absolutely appalling service firstly from King’s Lynn where I purchased the new 3008 in September.
Secondly from Peugeot customer services.
It appears they can’t do enough for you to get your money when purchasing a car, but if something goes wrong or simply wasn’t fit for purpose, they don’t wish to know. I purchased a brand new 3008 and requested a dog guard be supplied and fitted by Peugeot, as my previous car was fitted. I was told the guard was £250 for supplying AND fitting I could have purchased this guard for under £100 and a child could have fitted. To add to this they fitted it upside down and these are skilled people. The guard i expected to be fitted is yet to be made for the new version of 3008.
Instead a clip on guard was fitted without asking if this was acceptable, it’s not fit for purpose and moves. The fact that the wrong guard was fitted and I was charged for them to clip it on to the head rest is appalling.
After contacting kings Lynn and sending pictures as requested, I was told it would be looked into and they would come back with their findings.
No time scale absolutely no idea as to when this will happen. A week later and nothing. I contacted customer services and received an email stating they would be in touch within 3 working days. I’ve had to call them as no contact made, they didn’t have my registration number which i know i added.
They could have called me or emailed me if they didn’t have it instead of me having to call because their time scale had passed
I definitely wouldn’t recommend them

Every new van we have has got huge issues
Customer support is disgustingly
Recall’s now consist of using glue to fix issues. Vans are more off the road then on. Been replacing Peugot with Nissan commercials which just work
Avoid Peugeot at all costs

Awful company to deal with! Our 3008 had a cam belt failure which we paid to have fixed at a local garage. 3 months later we had a letter stating that the issue we had fixed was under a manufacturer recall. We have contacted Peugeot numerous times with regard reimbursement towards the cost, each time we are either fobbed off with 'noone is available at the moment' 'you will recieve a call tomorrow' ' the person allocated to your case is sick' - this has been going on for months now. The portal for Stellanis(if you try and make an online claim) is not fit for purpose. Honestly the worst customer service I have ever tried to deal with.

Peugeot good will department
As a driving instructor, without a car obviously I can't work IE provide a service to my customers giving them financial compensation after being off the road for 20 days due to parts on a back list and given no information when they would arrive!!!
Peugeot Good will after numerous calls by myself, and promised call backs which I never received!!!
Eventually I was offered financial help if I hired a dual controlled car, by this time it was too late!!!
Very disappointed 33 years in business Seven Peugeot s . What good will???

I am deeply disappointed with Peugeot’s handling of my case. My 2019 Peugeot 3008 has covered only 33,000 miles and has a full Peugeot compliant service history, yet the wet timing belt has failed prematurely.

Peugeot have refused to offer any goodwill or assistance, claiming the belt should be replaced at 6 years or 62,000 miles. My car is just six months over the time limit but has done barely half the mileage. It’s completely unreasonable that such a major engine component should deteriorate this early, especially on a well maintained, low-mileage vehicle.

The customer service I received was unacceptable, the representative was abrupt, dismissive, and made no genuine effort to help. This lack of accountability and basic respect for customers is disgraceful for a manufacturer of Peugeot’s size and reputation.

I have lost all confidence in Peugeot and their after-sales care. I will never purchase another Peugeot vehicle and would strongly advise others to think twice before doing so.

Gave a reference number. Told I would hear in 5 Days. 25 phone calls 5 weeks and still nothing. "Oh the person you need to talk to is not in today. Oh they just stepped out they will call you within the next hour."
When I asked to speak to a manager. "Oh they are in a meeting" five times I was told that. Awful company

Never ever again. The car is good looking but thats it, it's actually a piece of junk and broke down when i'd owned it just 3 months. 3 garages later and its now been with peugeot for an age and nobody can tell me whats wrong or repair it. I've now been without it for nearly as long as i had it. I have never felt so ripped off in my life. Life savings down the drain. Wish i never trusted peugeot. They shouldn't be allowed to make cars. Just awful.

Customer service must be a alien concept here. Had a electrical malfunction on a car around two years old and waited 3 months for a resolution. Had no help at all from the team, couldn't even tell me which part I was waiting for, if I was waiting weeks or months. When I tried to escalate with anyone senior I had no response. Called them, absolutely no interest or call back. They will just ignore your communication until you get bored. What on earth they are paid for is beyond me. Expect nothing in the way of usual customer support services here. Abysmal.

Bought a 3008, had a timing chain recall, chain snapped on way to recall appointment, Peugeot found one service was 3 months late when between owners. In that time it had travelled less than 3000miles. The warranty says 150000 miles or 10years it's been 5 and less than 60000. The way I was spoken to and the stress they cause. Don't buy Peugeot..

The reason Peugeot have a 1.5 star rating on trust pilot is fully valid.
An elderly neighbour of mine was concerned when his eight month old Peugeot started flashing invalid warnings onto the screen. He even had an email telling him to go and contact the main dealer.
Firstly, he rang Arnold Clark the Peugeot dealer in Newcastle who said that they would phone him back on a couple of occasions and never bothered. He then arranged for the car to go to another dealer in Ashington Northumberland, and they told him that they would require a sum of money for diagnostics, but it would be returned to him if they found the fault, obviously the faults in the software and if it is intermittent, it will not show up.
He was becoming very concerned as elderly people do, so I rang Peugeot UK on his behalf, saying that I thought it was unreasonable to expect somebody to pay anything for diagnostics considering that the car was under a year old.
The lady I spoke to said that she would get somebody to return my call, but it might take 3 to 5 days.
Two weeks later…… nothing.
This rating is directed towards the customer service side of the business which appears to be almost non-existent, and this filters down through its authorised dealers.

Absolutely diabolical. Never buy a Peugeot van or anything from Stellantis. The engine needed replacing under warranty within 18 months. The new engine lasted 3 months. Peugeot refused to answer any emails or phone calls etc for months before they finally responded to say they had washed their hands of it due to overall van mileage and they don't warranty any parts they replace.

Mine car was in a recall for drive cam chain booked it on on 20th aug peugeot did a sound check said it was fine 3rd Oct it snapped its back with peugeot evan helshaw doncaster ring peugeot opened a case no one is replaying after 8 phone calls and 6 emails and its been 2 weeks now disgusting that peugeot customer care dont give a dam iv opened a case with motor ombudsman am willing to take this all the way am lefted with out a car I cant have a courtesy car less I pay 20 quid per day and pay 2 weeks up in front surely this park sould be covered ur the recall as its classed as a faulty part shame on peugeot any one esle haven same problem

Had a recall notice July this year booked in for appointment earliest date September fourth camshaft chain snapped August eighth had already contacted Peugeot regarding it no joy so called case handler never available never returns call doubt there is such a thing getting ready to car out of dealership to sort things myself heads up people never deal with Peugeot especially ther customer don’t care service this review is already live seen another review 5 stars works with meta work it out folks