Peugeot Recensioni 

I visited Peugeot in Oldham and encountered a service assistant slouched in his chair with i could not be bothered attitude. My issue was the Count down on the Add Blue additive which continues to count down even when it is gushing out of the cap. I pointed out that i was scared that the car would not start when my Wife was in the car and we would be stranded. She is disabled and can not even stand. I find it incredible that in a modern car the Add Blue is not operated like the Fuel Gage. I would not buy a Peugeot again due to this issue and the un - empathetic customer service i received. If that person is the customer face of Peugeot Oldham i can understand the poor level of reviews.

So I rang Peugeot Safety recall team regarding a recall on my van an I’ve been put through to a pleasant women named Violet. I have never experienced such a rude person in my life. She must be having a bad Monday or something but you do not expect to be spoken to like that when being nothing but helpful with her. She needs to be sat down and spoken to by her hierarchy because that is not how you speak to customers and to top it off she put the phone down and didn’t get the information off her that I rang up for.

One star because there was nothing less. After 40 years of dealing with Peugeot... the first 20 years when based in the UK, the car manufacturer of excellence, and customer care excellent. since then - the slippery slope. Having leased a car for years, and then bought, I have found customer care, not only disjointed and unhelpful, but the actual paid for service diabolical. Will never deal with them again. Have found a fantastic service since without being ripped off. Please get in touch to find out? Peugeot you used to be magnificent - certainly not now. Interestingly got a click mechanics approval! My word! Bypassed all of the cost and bs and my car was MOTd and service’s quickly at a minuscule of the cost normally. Please everyone look at what dealerships do and charge for and for the poor service. Get back to old fashioned mechanics.

⭐☆☆☆☆

I am extremely disappointed with Peugeot UK's customer service and warranty support.

My Peugeot 2008, with very low mileage and still covered by the manufacturer's warranty, has developed a major engine fault. I expected Peugeot to deal with the issue promptly and provide a reasonable solution, but that has not been my experience.

I have already been without my car for over a week, and the earliest appointment available is 23 October 2026. It is unacceptable to expect a customer with a vehicle under manufacturer's warranty to wait months for a diagnosis or repair of a major engine fault.

In the meantime, I am still paying monthly finance for a car that I cannot drive. I have lost work shifts because I rely on my vehicle for my job, and I have had to spend additional money on alternative transport while my car remains parked outside my home.

The situation has also placed a significant burden on my family. I have a vulnerable son with complex medical needs who regularly attends hospital appointments and may require emergency medical care. Being left without a reliable vehicle for such a long period has caused unnecessary stress and hardship.

A manufacturer's warranty should give customers confidence and peace of mind. Instead, I have experienced delays, poor support, and no practical solution. I expected Peugeot UK to resolve a serious warranty issue within a reasonable timeframe, but they have failed to do so.

This experience has seriously damaged my confidence in Peugeot, and I would not recommend the brand based on the level of customer service and warranty support I have received.

After spending 36k on a 2008 fully electric car. After a year I can't access remote app without a subscription.

I refuse to pay extra to after spending 36k

Staff on Snow Southampton Showroom not professional. they don't know what they need to do, specially in the weekend. I was waiting for a week only for a diagnostics and they don't know when they do, (soon it's possible) on business car Private Hire. Please run away for this showroom Snow Southampton Peugeot

Absolutely appalling. Please never buy from Peugeot. It has been 6 weeks since my car was recalled for a fault. We have been without a car because it broke down 2 days later. For the last 6 weeks I have been promised a call back everyday and the call has NEVER come. I have been hung up on by the “customer care” colleagues 4 times today alone. They just say the Garage cant assess the car until the end of August and they will not provide me with a courtesy car. Nobody is taking ownership of my complaint and to be hung up on when I call is atrocious.

2 year old E208 broke down with all warning lights flashing called Peugeot Assist which in effect is not a dedicated service like other premium car makes but just the RAC who tested the battery which evedently is the main cause of electric car failure THEY SAID BATTERY WAS FINE They could not fix it and all dealers were booking 2 weeks probably because their cars are unreliable and broken down Any
was taken to storage place in Merton where it stood outside for 2 weeks when it was supposed to be sent to Palmers in Chorley Wood only it was a week late due then losing the car which was eventually found in South Mimms Finally made it to the dealer and guess what it was a failed battery which Peugeot assist failed to diagnose so new battery not covered by warranty £400 outrageous on a 2 year car finally got car back from Pamers Croxley with 3 weeks grime dust and bird poo i complaind and they say they don't clean cars despite having over 100 on forecourt sparkling clean
SO SUMMING UP THEIR CARS ARE UNRELIABLE EVEN NEW PEUGEOT ASSIST ARE INCOMPETENT CUSTOMER CARE ARE NON EXISTANT AND GOOD LUCK GETTING A COURTESY CAR FROM THE DEALER
FIRST AND LAST PEUGEOT CAR PLEASE BE WARNED THE SUPPORT NETWORK IS RUBBISH AVOID AVOID AVOID

I have a Peugeot 3008 (2020) .. Diesel HDI blue...I have a problem with a few months now with the electrical system..I am getting a intermittent problem that's telling me that I have a ABS, hill start, and a few other messages on my screen. I have taken it to a Main dealer twice to get it checked out and sorted only to find that they have no way in fixing the problem.. Their scan tool tells them that I have a ABS sensor issue which I myself have replaced because Peugeot don't stock such parts. crazy for a Main dealer.. I replaced the sensor and the problem didn't go away , as I still have all those messages still coming up..Basically they have told me to find a Auto electrician that would have knowledge in fixing the problem...To anyone reading this I would strongly advise you to stay far away from Peugeot vehicles as their after sales services don't exist. And do your research into Peugeot car's and their problems. I'm sorry I didn't do such a check....Jim. Republic of Ireland.

Indefinite wait to get our motorhome back lost our summer holiday …
Please can someone from Peugeot respond I have a 2023 motorhome based on a Peugeot boxer motorhome less than 6000 miles on it which has had trouble from the outset. We Purchased brand new.
It is currently in for warranty work and after waiting patiently for over 7 weeks have now been informed by your motorhome department that there is now no date even available as to when the new required ECU will enter production this is completely unacceptable. We were told 4-5 weeks initially but now to be told it’s an indefinite wait is just totally unacceptable. I have just contacted your customer care line who are unwilling to open a complaint and wished me good luck in filing a complaint.
I am now going to loose £2000 pounds in booked site fees. This is not even the most important part as due to Peugeots inept parts department my Family will loose our summer holiday which is irreplaceable ….
Somebody must be able to look into this matter and firm up a date but apparently I am informed I must wait patiently indefinitely.
You should be ashamed of the entire process ……

My 508 car broke down and was recovered by the RAC and was taken to Burton on Trent the service department wanted details of a recall and I tried all day to get this information from Stellantis Nottingham. Finally after speaking with AI which was a complete waste of time I was able to speak to Harley who helped me and he sent all the information over to Pentagon Burton on Trent.Thank you Harley so much I must have been on the phone nearly all day

Just the absolute worst. Please anyone reading this, do not buy a Peugeot!

I bought a 4 year old Peugeot Partner and within 4 months, the entire engine needed replacing. Peugeot refused to cover it, despite it being legally covered by the Consumer Rights Act. This forced me to instruct solicitors to help. 6 months later, just as it was about to go to court, I magically get informed there's a recall on this issue.

I am still only writing this review after being made to wait over a month for an appointment, and after my van has sat at the Peugeot garage for 2 weeks with no work having been carried out. It's impossible to get hold of the service team for updates, and I have now been without my work van for 7 months!!

AVOID at cost selling cars with known welt belt faults my car 2 years old and engine gone and they are not honouring the Warrenty !!!!

WN23YRD please avoid this company if u know what’s good for you

No emphathy from a souless company

Three years ago I bought a Peugeot and that's when the nightmare began. I've spent over £6,000 on it and it's still giving me problems. This brand sends letters and gives me an appointment with a two-month wait just to look at the car. They play with their customers, making them believe they're going to solve the problem, but it's all a lie. Don't buy cars from this brand because you'll suffer a lot of bitter moments.

Have a 2 year old e2008. Developed the ***known*** fault related to the 12v battery (I think). Fobs won't allow entry to the car. Got to sit in the car for half an hour with the alarm going off before the car will start after entering with the key. Trouble then powering off. I've kept the car in start mode for an hour and one of the fobs worked for about 5 minutes.

Dealer Arnold Clarke have a 3 month wait for warranty work **initial** diagnostic and will not provide a courtesy car. Similar story for near by dealers. Phoned Peugeot and still waiting for a call back.

Under UK rules, you have protection from Consumer Rights Act 2015 but I need a car now not the timescales progressing a complaint!

[Edit. Just spoke to Peugeot who have started they do not have to provide a courtesy car. The dealer might after the first diagnostics. They did provide details of another dealer with a shorter wait time (still weeks) but they have poor reviews and I've been advised from someone to avoid at all cost. There is no manager to escalated this too. They won't put in writing that I'm not entitled to a courtesy car. Like many of you I NEED A CAR]. #Peugeot #peugeot208 #peugeotev

Timing belt failed on a 1.2, 3008 at 63500 miles despite proper servicing. Neither N I Peugeot dealers or Peugeot Customer Service want to know about it.

★☆☆☆☆

Absolutely disgraceful customer service from Peugeot.

My vehicle was taken in for diagnosis, and I was left without a car for 14days. Throughout this period, I repeatedly explained that I have a child and an elderly relative who rely on me for transport. Despite knowing the hardship this was causing, Peugeot showed little interest in helping or finding a solution.

What has angered me most is that I was explicitly told that I would be entitled to a courtesy car once the vehicle had been diagnosed. I accepted that explanation and waited for the diagnosis to be completed, only for Peugeot to completely reverse their position and tell me I would not be getting a vehicle after all. Being told one thing and then having it withdrawn later is misleading and completely unacceptable.

The entire experience has been characterised by poor communication, broken promises, and a complete lack of customer care. Instead of feeling supported by a major manufacturer, I was left feeling abandoned. For over two weeks, I was forced to deal with the consequences of having no transport while trying to care for both a child and an elderly family member.

When a company sells you a vehicle, they are quick to talk about quality, reliability, and customer service. The true test is how they treat customers when something goes wrong. Based on my experience, Peugeot failed that test spectacularly. when the vehicle was seen, it was dealt with by my local dealer as quickly as they could .

I have lost all confidence in the brand. I would not recommend Peugeot to anyone based on the way I have been treated. If you value honesty, communication, and customer support, look elsewhere.

I was thinking about paying for my extra information on "my Peugeot app"then yesterday I did a trip to Stone Staffordshire.
My Peugeot tracked my trip down to Stone but none of my trip back home.
I refused to pay the extra because it didn't seem to work correctly.
Now I find it STILL ISN'T.
Get it together my Peugeot.

Posted under Perrys
But now here as the issue is a peugeot car so they own responsibility here as well. After a good experience with the purchase.. first sign of trouble and they failed me
New 3 month old Motability car, got a puncture whilst away from home, Got repair kit out.

Issue 12v socket not working,
Luckily I had a friend with me so we used his car got the repair, went to kwik fit they replaced tyre..
Rung perrys here is where i got frustrated snd hung up.
The issue is 99% likely to be a fuse. Its my only form of transport.
Perrys wont collect the car apparently my 2.3 miles from the garage is out of range for collection!!!!
They want me to drop off my car and leave it with them for 2-4 hours for a diagnostic. I have no one to drive me. So this would leave stranded. For several hours for something that should only take 5-10 mins to fix.
So I said why cant I come in someone do a check say this is just a fise. Problem solve no answer is it needs to be with them 2-4 hours and to repeat JUST 2.3 MILES (AKA Less than 5 mins drive) is too far for them to collect!

Update 2nd May

Perrys rung me. It gets worse the date I was offered was 6th june 5 weeks away!!! this is for a REPAIR under warranty to an electrical system in an electric Car driven by a disabled person. So yes regardless of how likely it is to be “just a fuse” (in a socket that effectively part of the puncture repair kit so if i get another puncture it will be RAC :( )

But suppose it is a symptom of a more serious electrical problem? and at some point in the next 5 weeks it shorts and catches fire, and to-reiterate I am disabled so getting in/out of a car quickly IS a problem for me.

Or well I guess if something does go wrong the court case will be very large..

Update
I was rang to book my car in earlier hurrah -i thought so duly took it in on Friday May 22nd. then rang me at 3;00 to come and collect the car as there system was down and they couldn’t do the anslysis, comical yep but wait it gets worse.. they promised to ring me back on tuesday. Monday being a bank holiday and let me know when they can fix (my likely FUSE issue) -I wasn’t rang in fact i its now Saturday May 30th and I i still waiting for a phone call. and worse they didnt replace used tyre repair kit either !

Excellent dealership support, but Peugeot UK customer service is extremely poor – important advice for Motability customers

I wanted to share my experience as a Motability customer affected by a known fault with my vehicle.

Firstly, I want to recognise my local dealership, Howard’s of Yeovil, who were excellent throughout. In particular, Sales Manager Tom and Showroom Manager Lloyd went above and beyond. They kept me informed, were honest about the situation, and did everything they could to support me. It was clear they were dealing with a wider issue outside of their control, and their professionalism really stood out.

Unfortunately, my experience with Peugeot UK was the complete opposite.

My vehicle developed a known fault relating to the door locking system and ECU communication, which appears to be affecting multiple vehicles. Despite sending several emails to Peugeot UK, I received no response at all — no acknowledgement, no update, nothing.

For a manufacturer to ignore customers experiencing known faults is extremely disappointing and unacceptable.

What I want to highlight, particularly for other Motability customers, is this:

Do not assume the first solution offered to you is your only option.

In my case, I was initially told that ending my agreement early would involve charges and potential penalties. However, after challenging this and raising a formal complaint, the outcome changed significantly. I was:

* released from my agreement early
* not charged any termination fee
* and received a pro-rata refund of my advance payment

This was the correct and fair outcome, as the issue was due to a mechanical fault and not something I had caused.

I am aware that other customers in the same situation have not been given the same information and are paying fees unnecessarily, simply because they were not told they could challenge it.

My advice to anyone in a similar situation:

* work closely with your dealership — they are often your best point of support
* raise a formal complaint with Motability if you are affected by a known fault
* ask for your case to be escalated to a manager or senior complaints handler
* do not accept termination fees or penalties without questioning them
* ask about your right to a pro-rata refund of your advance payment

There is a clear disconnect between the excellent service provided by dealerships like Howard’s of Yeovil and the lack of communication and accountability from Peugeot UK.

Customers deserve transparency, consistency, and proper support — especially when dealing with known faults that are outside of their control.