PEUGEOT UK Recensioni 

We bought an e3008 on finance 9 months ago. A catalogue of problems has meant that, of those 9 months, the car has been with Peugeot being fixed for a total of 16 weeks so far. Currently it has been with Peugeot for 11 weeks, undriveable, with no sign of resolution. We have been provided with a petrol courtesy car rather than an EV, which has so far cost us £700 in fuel over the 11 weeks instead of the £30/month we pay for our home charge package. Peugeot refuses to cover this - 'it's not something we do' - and refuses to provide an EV because 'there isn't one available'....what, in the whole of the UK, for 11 weeks? We have begun the rejection process via our finance company but in the meantime staff are evasive and, in many cases, rude at every turn (central customer care hung up when we told them the resolution (or complete lack thereof) to our complaint was unsatisfactory). We are stuck in a situation that is in absolutely no way our fault and yet we are hundreds of pounds out of pocket and Peugeot simply doesn't care. Avoid Peugeot at all costs.

Please can someone from Peugeot respond I have a 2023 motorhome based on a Peugeot boxer motorhome less than 6000 miles on it which has had trouble from the outset. We Purchased brand new.
It is currently in for warranty work and after waiting patiently for over 7 weeks have now been informed by your motorhome department that there is now no date even available as to when the new required ECU will enter production this is completely unacceptable. We were told 4-5 weeks initially but now to be told it’s an indefinite wait is just totally unacceptable. I have just contacted your customer care line who are unwilling to open a complaint and wished me good luck in filing a complaint.
I am now going to loose £2000 pounds in booked site fees. This is not even the most important part as due to Peugeots inept parts department my Family will loose our summer holiday which is irreplaceable ….
Somebody must be able to look into this matter and firm up a date but apparently I am informed I must wait patiently indefinitely.
You should be ashamed of the entire process ……

Only put 1 star as couldn't put anything less.

Shambles of a Customer Service Drot and the published paintwork warranty is not honoured

The customer help line and complaint departmant are not helpful. I have a new car from them and it wouldn't start as there were manufacturer problems with the locking system which drained the baterry and the car wouldn't start in the morning or after not been in use for 4 hrs. I had to keep caling recovery. The customer care were very slow to respond and not helpful . To book the car for repair you have to wait weeks. The warrenty is no good if they don't sort out the problems swiftly and just make execuses.

I wish I had read these reviews before we got a new 208 on lease. We got the car just over 3 months ago and for 6 weeks now it has been at the dealer.

Warrantees are great in theory, but when Peugeot UK doesn't have the parts to honour their warrantees they're a bit pointless. We need a new gearbox due to a defect (bad enough in its own right), but they don't have one they can replace it with and as things stand, they have no idea when they will have one.

Their Customer Care team are next to useless - I just get told different stories and get lied to. The dealer is good, but when they can not get hold of the parts there is not a lot they can do.

Poor quality cars, awful customer service - will never buy a Peugeot again! Which is a shame as the car itself is lovely.

My brand new E5008 decided on day 4 and with less than 200 miles to blow its coolant pipe spilling all its lovely coolant on my drive and all over the engine bay. One RAC call out late and a zip tied pipe with water now acting as coolant I was hoping for a swift repair from Peugeot. No space in any dealership for about 100 miles until June. Called Peugeot UK customer service who said they need 5 days to call round the dealerships to find availability which I had already done to which they said they have to anyway. Called me back the next day confirming what I already knew and said I now had to book my car in to one in June and that’s all they could do. Asked to speak to a manager about getting me a courtesy car and one hasn’t called back. Was informed a courtesy car is only issued once the dealership has confirmed the fault. So I have to wait nearly a month to get the car booked in and a courtesy car issued if ones available. Customer service basically washing their hands of me, no dealership will to help and a brand new car sat on my driveway doing nothing. Incredibly bad customer service ! #peugeotUK

Our Peugeot e-208, which was less than 2 years old, completely broke down on the side of a dual carriageway with a major electric fault and became undriveable instantly. For a car of this age, that is unacceptable and honestly quite concerning from a safety perspective.

To make matters worse, the earliest a Peugeot dealership could even look at the vehicle was over a month away. Peugeot Customer Services were completely unhelpful and seemed perfectly happy to leave us without a usable car for that entire period with no proper solution offered.

The most frustrating part is the total lack of accountability. Peugeot Customer Services simply pass responsibility onto the franchise dealerships, while the dealerships say it’s an issue for Peugeot Customer Services to deal with. As the customer, you just get bounced around endlessly while nobody takes ownership.

Avoid at all costs.

Excellent dealership support, but Peugeot UK customer service is extremely poor – important advice for Motability customers

I wanted to share my experience as a Motability customer affected by a known fault with my vehicle.

Firstly, I want to recognise my local dealership, Howard’s of Yeovil, who were excellent throughout. In particular, Sales Manager Tom and Showroom Manager Lloyd went above and beyond. They kept me informed, were honest about the situation, and did everything they could to support me. It was clear they were dealing with a wider issue outside of their control, and their professionalism really stood out.

Unfortunately, my experience with Peugeot UK was the complete opposite.

My vehicle developed a known fault relating to the door locking system and ECU communication, which appears to be affecting multiple vehicles. Despite sending several emails to Peugeot UK, I received no response at all — no acknowledgement, no update, nothing.

For a manufacturer to ignore customers experiencing known faults is extremely disappointing and unacceptable.

What I want to highlight, particularly for other Motability customers, is this:

Do not assume the first solution offered to you is your only option.

In my case, I was initially told that ending my agreement early would involve charges and potential penalties. However, after challenging this and raising a formal complaint, the outcome changed significantly. I was:

* released from my agreement early
* not charged any termination fee
* and received a pro-rata refund of my advance payment

This was the correct and fair outcome, as the issue was due to a mechanical fault and not something I had caused.

I am aware that other customers in the same situation have not been given the same information and are paying fees unnecessarily, simply because they were not told they could challenge it.

My advice to anyone in a similar situation:

* work closely with your dealership — they are often your best point of support
* raise a formal complaint with Motability if you are affected by a known fault
* ask for your case to be escalated to a manager or senior complaints handler
* do not accept termination fees or penalties without questioning them
* ask about your right to a pro-rata refund of your advance payment

There is a clear disconnect between the excellent service provided by dealerships like Howard’s of Yeovil and the lack of communication and accountability from Peugeot UK.

Customers deserve transparency, consistency, and proper support — especially when dealing with known faults that are outside of their control.

Bought my E-2008 5 months ago, it is now in its 3rd month of being in the garage.

The dashboard screen would randomly turn off while driving, was in for a month going back and forth with technical in France until they finally decided to replace the screen. Picked up the car and functions were missing, could only get it back in 2 weeks later and it has been in ever since. No updates from the garage unless I chase, no help from customer service.

I formally rejected the vehicle with the Peugeot Sale branch in Manchester but they refused to accept the rejection and lied about what actions they were taking and have now stopped responding.

I have been waiting for call backs for days from the customer service case handler and manager, but no one seems to want to respond. I'm now trying to go through the motor ombudsman or court.

Peugeot E3008:I just want to share my experience with Perrys so others can be informed.

My car completely broke down—everything was dead—and the RAC wrongly diagnosed it as a dead battery and replaced it. The car then broke down another two times, so I started doing my own research and identified the problem as a faulty door module.

I now strongly suspect that the original battery didn’t actually need to be replaced—it was just very flat. The door module was incorrectly showing the doors as open, which kept the interior lights on and drained the 12-volt battery.

After a five-week wait, once Perrys finally looked at the car, they confidently diagnosed it as a battery problem again and ordered yet another battery. As the car is still under warranty, I assume Peugeot is paying for two unnecessary battery replacements. Perrys didn’t seem concerned about that at all.

Because no spare parts are kept in stock, everything has to be ordered from France. It took a week for the battery to arrive, and then another two days just to get the car back into the workshop.

Now that the battery has been replaced again, I fully expect them to say the door module needs replacing next—which was the issue I identified from the start. That will likely mean another week waiting for the part and more delays getting it fitted. I was even told they “work in steps,” meaning they replace parts one by one rather than addressing the root cause, even if it’s already known.

On top of all this, Motability covered the cost of renting an electric car for me during these five weeks, which must have cost a significant amount of money. I strongly suspect that because Motability is paying, private customers are given preferential treatment, while Motability customers are pushed to the back of the queue. That’s just my suspicion based on this experience.

If you are disabled and already struggling just to get by, I would seriously think twice before buying an electric Peugeot. This has been one of the most stressful experiences I’ve had.

In my view, the system is simply not ready for electric cars. The people working at service centres seem to be ticking boxes rather than looking for real solutions or ways to speed up and streamline the process. As long as Peugeot and Motability are paying, they seem happy—even if it takes months to fix something that could be resolved in under an hour. The door module is a simple component—just a few screws and a plug—but since it’s under warranty, we’re not allowed to touch it. So, thousands of pounds are wasted, and customers are left waiting up to four months, as I’ve seen in some of the Facebook reports, for their cars to be fixed.

Going through a horrendous time trying to get Peugeot to fix my car that is under warranty. Do not buy a car from these people because once you do, there will be no aftercare and your warranty will mean nothing.

I am currently dealing with an unresolved issue involving my Peugeot 3008 1.5 BlueHDi, which was taken to an authorised dealership (Arnold Clark, Glasgow) following a recall.

After the vehicle was inspected, a fault was identified and a repair quotation was provided by the dealership.

I then contacted Peugeot Customer Services and was initially informed that recall-related guidelines would apply and that the dealership had been advised accordingly.

However, I have since received a different response stating that no contribution would be made and that certain work would be considered diagnostic and not covered.

This has resulted in a lack of clarity, as the information provided by the dealership and Peugeot Customer Services does not appear to be consistent.

In addition, the vehicle has been at the dealership since 19 January, leaving me without its use for an extended period while I continue to incur ongoing costs.

I am currently trying to resolve this matter through the appropriate channels and would welcome a clear and consistent position so that the issue can be resolved fairly.

We hope this review will help save others from making the same mistake we did. Just over a year ago, the AdBlue pump on our 5008 failed and was replaced at a cost of £1,200. Earlier this week, it failed again. Despite the garage assuring us that such a part should last for years, it has failed after little more than a year and now needs to be replaced once more.

Our local main dealership cannot inspect the car for almost a month, during which time the vehicle cannot be used, and Peugeot have already decided, irrespective of the garage’s findings, that they will not contribute towards the cost of replacement.

For two reasons, we will never consider buying a Peugeot again: first, access to a dealership for service or repair is more difficult than getting an appointment with a GP, and that’s saying something. Second, when a part fails that should last for years, it is reasonable to expect that the company that fitted it would be willing to offer at least some modest contribution towards its replacement. Buyer beware: Peugeot is not a brand that cares about its customers.

I am having a problem with a firmware update. It will not load and say it's incompatible with the car, despite being downloaded from Peugeot.
I visited my dealer and was told this 'fault' would not be covered by the warranty and it could be very expensive to investigate.
I raised 2 complaints with Peugeot, the first about the faulty download and the second asking that they authorise the dealer to investigate the problem.
After 10 days I had a phone call saying software problems are not covered by the warranty and they will not pay. They just kept repeating this mantra and would not accept there was a problem with either the software or the car if it would not upload.
Absolutely no concept of 'customer care'. We've caused a problem but expect you to pay the fix it seems to be the attitude.

I have just had a letter from Peugeot saying "it's time to renew my warranty"
I've had at least four emails now the letter.
I've told them every time that I part ex.changed the car they are inquiring about with the same Peugeot dealer I bought it from (Pentagon Barnsley). And I purchased a new E208 from them.
Vin.No.VR3UHZKX1R4127207
THE DATE OF NEW REG.was 23/05/2024
Maybe this Trustpilot review will make them finally get this.
Oh and the new E208 is far BETTER than the petrol ones,(which I've had two).
PLEASE PEUGEOT GET YOUR INFORMATION IN ORDER OR I'LL GO ELSEWHERE WHEN I SWOP FOR ANOTHER "NEW" CAR.
Regards T.P.B.

Had an outstanding complaint since November - customer care is appalling. First email response was in January and not had a reply since. Poor communication with their 3rd parties and no one was aware of any situations after speaking to multiple people.

Absolutely shocking service. Had previous problems but this one is borderline ridiculous. My boot now doesn’t open, my doors won’t lock so car is unsafe and my alarm goes off whenever it sees fit. Called 2 Edinburgh dealerships and quoted 6 weeks. My neighbours are ready to lynch me due to random bursts of car alarms. I now have to leave my car overnight in my workshop 4 miles from home as not to annoy anyone. Called customer services countless times and chocolate fire guard springs to mind. Never really experienced this level of customer service anywhere.

We have a recall on our car. It has failed the test and apart from MAJOR recall parts it also needs extra due to this. Peugeot is NOT interested. Have made x amount of calls, logged a complaint and getting auto mated AI answers - nothing to do with the actual complaint. Finally got through to Stellantis who look after the recalls. They have now promised me that they look into this to make sure I get no extra charges! BUT they will not honour 2 days vehicle hire (as confirmed to them by Peugeot directly!!), as it is not a 'Stop drive' recall. So I need to drive an hour to get it to the most local dealer, loose working hrs, pay for transport back and forth. We bought this as a brand new car and did not expect to have a recall and then have to pay for extra expenses! Peugeot should address this big problem as there will be MANY more who have the same issue!

I've got a Peugeot and it's the worst car I've ever had. Non-stop problems. DO NOT buy a Peugeot. You will regret it.

My Peugeot E-3008 is well within warranty, yet the level of service I have received has been completely unacceptable.

On Wednesday 14 January, I was forced to take the vehicle to the Peugeot dealer in Oldham after the RAC confirmed the 12V battery was faulty. At the same time, the dashboard repeatedly displayed a critical warning: “Electronic traction system failure: Stop the vehicle!” — clearly a serious safety concern.

From that point on, both the dealership and Peugeot Customer Care did nothing but pass responsibility back and forth over something basic: a courtesy or hire car. Customer Care insisted they could not even consider providing one “until diagnostics had been completed,” while the dealership claimed they had no availability. Meanwhile, I was left without a car.

The vehicle was already booked in for a recall on 19 January, so I reasonably expected the issues to be addressed promptly. Instead, I was informed that the dealership was unable to connect their diagnostic equipment to the car — twice — and had to raise a technical ticket with Peugeot on 19 January. I was told this would improve my chances of getting a hire car.

It didn’t.

Days later, Peugeot’s technical team still hadn’t responded to the ticket. The dealer directed me back to Customer Care, who once again refused to help. No escalation. No ownership. No support.

The end result?
A car that has failed, two children to transport, and a manufacturer whose primary concern appears to be avoiding the cost of a hire car — not customer safety, loyalty, or basic responsibility.

I have now been told there is no escalation point beyond Customer Care. That alone explains the dysfunctional processes and lack of accountability. For a major automotive brand, this is astonishing.

I have purchased five brand-new Peugeot 3008s over the past ten years. Based on this experience, this will be my last Peugeot. Loyalty clearly counts for nothing, and when something goes wrong, customers are simply left stranded.

I would strongly caution anyone considering Peugeot to think carefully about what happens after the sale.

I intend to send this complaint directly to their CEO and other Senior Management at Stellantis, the owners of Peugeot. Unfortunately, they do not appear to have a Customer Services Director for me to write to.