Peugeot Recensioni 

Stay away from Peugeot - I have claim pending since last October and still nobody in Peugeot can either answer calls emails or contact me back regarding it. My Peugeot 2008 was only 6 weeks old when I started having pales with it. Broke down on the way to a wedding last October got it fixed in a main dealer and still waiting on the claim to be repaid out.. 78 emails and countless calls and NOBODY will take accountability for it.. stay away from Peugeot at all cost .

Bought a new Peugeot 208 GT in June 2025. Car was fine for 6 months until a message on the dashboard came up saying “Engine Fault. Repair Needed.” Tried to call the dealership for a repair but their waiting times are 2 months for a diagnostic check, which is appalling. Had to go to another approved repairer (as vehicle is under warranty) on 2 occasions due to the same fault. The fault now still appears on the car and I’ve tried to get in contact with them by going in person, phone call, email (they’ve raised two case numbers but no one has still responded!) and a letter. Cant get through to anyone at all. I now want to return the car because it shouldn’t be happening on a new car when the same fault keeps reappearing. Something is obviously not right but I can get through to anyone. Very poor customer service

Wet belt failure and airbag system failure at 43000 miles, customer care would not accept good will to fix this problem, also had a clutch failure at 28000 miles, poor experience would never purchase from them again. Even it being our only family car and a new born baby recently born.

Bought a new E208 in May 2025, love the car. But a fault developed in Dec 2025 with the traction and took it in to my local peugoet dealer as the dealer I bought it from is over 30 miles away. 2 months later, and multiple calls to customer support (who never ever called me back when they said they would) I had to take Henri (yes he has a French name) to the dealer I bought it from as local dealer even with peugoet tech support couldn’t figure out what was wrong with it. Many many fault codes and I mean many, it’s at the dealer for two days now no call back to say how things are progressing, I am at my wits end, going to have to get a consumer rights lawyer involved as I can’t see me getting Henri back soon. The peugoet app is awful and they want to change for it what a joke. I bought the E208 as I had a 107 which after 16 years of trouble free 130,000 miles I thought they were good cars. As people have said don’t buy a peugoet they look lovely but if you get a lemon.

Have the new 3008 and my biggest regret is not going for another make!
Car seems well equipped until you buy and get to know it and it is crap, lowest of the lowest for quality, service and support!
Found out the car resets its self so it disconnects your phone, resets the door settings from driver door opens first so you feel secure and all settings you made are cancelled.
There is no warning and no notification!
The speed awareness is useless and tells me I can do 80 in a 30 zone and 90 on the motorway!
DO NOT BUY THIS BRAND. THE CARS ARE ANNOYING, OVER PRICED AND KNOWING THE FAULTS WILL BE WORTHLESS WHEN TRADING!!

That's generous. Bought a car from one of there dealerships and cost me over 7 grand to repair. Made a complaint to them and they did nothing. Absolute disgrace of a company and a car

Car is OK but let down by the app for charging. Rarely connects and keeps logging me out. User unfriendly experience.

I would give them zero if possible. My car broke down in May 2025. I had the car towed to a garage and they diagnosed the camshaft. Couldnt get the part for months and was finally repaired in December. A letter arrives in November to say there is a recall for the camshaft if you have paid for a repair you can claim it back. Give them all the relevant information and like everyone else on here all you get is the run around. The person dealing with your claim isnt available. Meanwhile we are out £1200 we paid for the repair. We are pensioners and cannot afford to lose this money but no one will answer any calls or emails. 7 months of car payments for a car we couldnt use, wasted money!! Shame on you Peugeot!

Fantastic service very knowledgeable, and helpful, everything went smoothly. The Chiswick team was great as usual. Would recommend.

Not even a 2 year old car and starting motor has gone on it garage cant sort it for another month and no courtesy car, contacted peugeot customer care to be told cant have a courtesy car till the garage diagnose the issue so im now stuck paying for a car I cant use, customer service is absolutely shocking

My 2008 registered I 2021 had broken down with 36000 miles cambelt failure earliest Peugeot could repair it was about 6 weeks .so had to hire a car as my wife works as a r travelling nurse in the community, so therefore could not be without a car , any way thought under warranty as only 5 years old 36 k fully serviced by Peugeot since new. Stelllantis Newport tried every excuse to makee pay. first the so say service manager said car 6 years old ,wrong ,then missed a service in 2024 wrong again, then said ah but service in 2024 was done in may 24 should have been April 24 although car had only covered 4 k miles since prior service. Had my wife in tears as he bullied me into paying £1333.72 to release the car
DONT USE STELLANTIS GROUP, DONT BUY PEUGEOT.

Discovered my car had an outstanding recall regarding the famous faulty 7mm timing chain flaw the 1.5 diesel engines have after the symptoms of it were already presenting themselves. Paid a small fortune to get the car to the nearest dealer (overnight ferry from where I live) only to be told it was fine. Have paid a larger fortune to have it repaired locally including confirmation the chain was at fault as expected. Customer service has been abysmal and they've washed their hands of the whole thing. The 'recall' test was comprehensively inadequate, having only 'listened' to the engine to see if the chain was faulty..

Peugeot’s warranty customer care is absolutely awful. I have been trying to get a single issue resolved for nearly two months and I am getting absolutely nowhere.
Every time I contact them, I’m told the same thing: “Your case manager is on the phone” or “A supervisor will call you back within 48 hours.” That call never comes. When I chase it up again, I’m then told to contact them again within two hours if no one calls — and even then, there is still no supervisor available.
It’s an endless cycle of empty promises, no accountability, and zero urgency. For a major car manufacturer, this level of customer care is completely unacceptable.
If you value your time, peace of mind, or actually having issues resolved under warranty, stay away from Peugeot

I purchased my used Peugeot 5008 when it was 3 years old. The first 3 years of the car it had a full service history but issues started happening and the garage couldn't work out what it was. Turns out Peugeot had been putting the wrong oil in my car and completely damaged the engine. Instead of replacing the engine they changed parts but it still didnt work and then refused to sort the issue further due to the age of my car now. So now I have a family car that doesnt work! The customer care team is terrible! They have no concern and generally cant be bothered with the complaints. They are rude and sound bored when talking to you. You get passed to all different people who some tell you it will be covered and others then say it isn't. Utter shambles of a company and has put me and family and friend soff purchasing from them again!

Fabulous on time work done to night stranded clean wash and very happy customer thanks Peugeot

It's the second time I have an Adblue emission fault on my Peugeot 3008, with the dreaded count down to 'Engine will fail to start' mileage message. I call my local dealer, then have no space for over 8 weeks, in mean time we moved house, I call another dealer, same story and now the mileage notification is down to 50 miles. Which meant I had to hire a car as Peugeot dealership have zero capacity. I also got the time chain recall. I phoned dealership, service dept hung on me. I call recall the number, they hung up when I asked about the Adblue fault.
I work in Service organisation and I have to say that Peugeot customer service contact centre and process is disgraceful. It doesn't work, the people answering the call simply don't care and not interesting in helping the end customer at all. And the dealerships are just a rude.
Needless-to-say, once the fault is fixed, I will be selling the car and never purchasing another Peugeot. I know I am just one person, but it the only protest I can do as they don't answer calls, emails or tweets.

Peugeot Rifter FT73WSU battery failed - 2 years old & only 2000 miles done. Peugeot expecting me to pay for this despite the battery being under warranty. First made a complaint with Peugeot customer services on 24th November & still no response!!!!!!!! Car been stuck in Peugeot Guildford since then.

Leased a new Peugeot 5008 in July and we have a fault preventing the car from starting. The service from Peugeot in resolving this issue whilst under warranty have been completely unbelievable. This includes but is not limited to: misinformation re courtesy car processes, not adhering to resolution timescales, leaving vulnerable situations without a car for extended periods, staff attitude, the inability to raise complaints (I have been told I have no right to complain or escalate my concerns and they apparently have no ombudsman or oversight which is incredibly concerning). The whole thing has been incredibly upsetting, has ruined our Christmas and even the team working on my car have advised that dealerships can no longer get quick answers to help fix the car from Peugeot. The franchise system doesn’t work and Peugeot ‘customer care’ doesn’t understand the meaning of their own title. Avoid at all costs.

I booked in my motorhome through the Peugeot call centre. I had an urgent recall to be done and the oil light was on and I decided on a service.
I arrived at the designated dealership which happened to be Vauxhall, Pentagon in Arnold Nottingham.
I checked in and my booking was on the system. I was then informed they cannot do Peugeot recalls as they did not have the right system to claim the costs back. I was also then told they could not service the Peugeot as they did not have lifting gear for it.
I have complained but have received no response from Peugeot. This was 2 people, 2 vehicles and 4 hours round trip each (the motorhome was in storage) and fuel for to vehicles.
Shame on Peugeot.
I’m disgusted and I have a Motorhome that is now not ready for me to use in January.
The person in the call centre needs some serious training.

TERRIBLE! Probably the worst customer service and company I have dealt with. I bought a Peugeot 3008 1.5 in July this year and it had an outstanding recall on it for the camshaft chain. I booked in for the recall at Stellantis&You in Leicester, they passed the recall on the 3rd of November 2025. Two weeks later the vehicle has broken down in the middle of the road for the same exact reason it went in for the recall, as diagnosed by AA when they came to tow the vehicle. I sent the vehicle back to the dealership and it's just been back and forth with no resolution. Really poor and rude service from Stellantis& You Leicester who have put me in loop of a waiting game. I have been without a vehicle for a couple of weeks now, getting an Uber to work and still paying insurance on my vehicle that is sitting with them.

I got it touch with Peugeot Customer Service directly on 13 December 2025, no one got in touch with despite having a case number and calling them multiple times, today when I told them I am escalating the issue to the Motor Ombudsman an agent named Nicolas called who just gave vague answers and that someone will get in touch. I didn't accept those answers and asked to speak with a manager with he denied and said he can't let me speak with them. I spoke with another agent yesterday named Tamari she said Richard was my case handler and he would email me. Today the agent named Nicolas says there is no one by the name of Richard working there. What a joke of a company, the Motor Ombudsman reallys needs to look into this fraudulent company.

I will definitely be taking this further and get all my costs compensated, to their audacity they haven't even offered me a courtesy car! A recall is a manufacturering flaw! Not a consumer issue who purchased your product in good faith.

DISGRACEFUL AT BEST!