Optical Express Ireland Recensioni 577

On my visit to Optical Express at Mahon Point Cork to check my vision correction options. I was dealt with most professionally. The consultation with Donna Thorpe was made in a relaxing manner and everything was explained in detail. The online meeting with the optometrist was also very informative.

Very professional service. Whole procedure explained very clearly. Staff were extremely friendly and helpful. Surgery was very quick and painless . Would highly recommend to have this procedure. Eyesight is now 20-20 without glasses.

Donna was with me for the appointment and she explained everything as we went through the process. This gave me the confidence to book my surgery.

Good staff clean environment felt comfortable

Rachel in the Cork (Mahon) store was very helpful this morning in replacing a nose pad within minutes, when Specsavers couldn't help. She was very pleasant and professional to deal with and exceptionally efficient. I'd definitely visit this store again.

I visited Mahon Point Store today, the girls were so pleasant and professional. Donna fixed my glasses instantly and did a great job. Rachel helped me select a frame and was so helpful. Great experience.

The consultation was made very easy and Donna was extremely helpful and very professional.

Donna, was so welcoming and easy to communicate with. She went to extra trouble to find the right screw to fit my glasses. She repaired the glasses on the spot. Overall, it was an excellent service by Donna in Mahon Point.

From my the beginning of my cataract and lens replacement to both eyes which began with the wonderful Optical express team in Cork namely: Roxana, Orlaith, Donna, Rachael and the Dublin team: Emer, Alison, Zoe, and of course the very professional Dr. Mickhail Hernandez and his surgery team, each and everyone of these teams made the procedure so simple by explaining every step I was going through they put my mind at ease with great results for me as after five days after the surgery I can see like I did at 15 years old before I ever needed glasses and the only problem I have now is that by habit I still reach for my glasses when I want to read or watch TV, to finish with I would like to express my gratitude to all who made this procedure so worry free with great results and if I forgot to mention anyone please forgive me as the entire Optical team should be proud of themselves and I will be forever greatful to each and everyone one of them,
Danny Crowley.

Hi , I had a fantastic experience at my consultation in optical express Mahon point in early October 2025, Donna explained everything to me in fine detail , and I was more than happy with the the service , and to mention all the other staff that I met on the day , they were really friendly and very welcoming, regards pat Duggan

Super friendly staff. Very professional in all aspects. Very knowledgeable in their field. I didn't feel pressurised in any way. Excellent Experience. Rachel, Orlaith and Graham were super

Great experience In Optical Express Newbridge. Breda was great & very helpful.

Almost 6 months on and after not hearing from anyone at Optical Express despite requesting calls and emailing their CEO regarding my complaint, I went to check if what I had issues with is still the case and NO SURPRISE it still is….

1. They are still advertising €895 per eye even though they tell you that option is almost applicable to no one. The actual price will be nearly double that cost per eye. You are being lured in by untrue pricing.

2. In the laser eye surgery FAQ’s they are still saying you can only have one eye lasered if you want even though they told me that they don’t do that at all.

This is the WORST company I have ever had an issue with, not only because of clearly sharp practice but because they actually DON’T CARE and ignore complaints. I encourage everyone to look at the 1 star reviews on this page but also to check the 1 star reviews on the Optical Express UK page on Trust Pilot, these issues and much more are common across the UK & Ireland.

ANYTHING THEY SAY IS NOT TO BE TRUSTED!!!

From my initial enquiry the response was very prompt and efficient. The follow-up to organise the initial consultation was very easy and well organised by the Cork office staff - Rachel in particular. Then the consultation and tests were carried out quickly and professionally and the dates organised and confirmed for surgery. The interaction with the staff was very comfortable and Rachel, Donna and the online optometrist Ashley made the entire process very easy.

My eye test was very professional and checked everything. The staff were very nice and helpful and able to help me with all my queries

Donna is fantastic ,down in Cork i was .
She is so patient and caring and kind .
Took her time with all the tests .
Very informative.
The other girls when I went in were also lovely .
I was 10 minutes late as I was travelling down for my appointment and they couldn't have been more friendlier and understanding .
I would highly recommend optical express Cork .

Great experience! The staff are so nice, especially Brenda! They make you feel very comfortable.

All ladies were very helpful Breda especially helped with my case and when I collected my glasses Christine was very helpful fit me sorted straight away…

Rachel, Donna and the team at Optical Express Cork Mahon point and clinic team Tallaght Dublin were outstanding from start to finish with my LASIK surgery. They made me feel completely at ease from the consultation in Cork and with any questions I had and surgery in Dublin, explained everything clearly, and the care was outstanding. I couldn’t be happier with my results — highly recommend. Thanks again!

Had a great experience with the surgery .. but the only problem is I waited 2hrs 30 mins of a delay the day of procedure. Following day 2 hours after my appointment time so neither day was on time sitting waiting .. 5 other people in waiting room also said the same .. I would expect the price you pay things should be on time and more staff ..I couldn't of fault the staff all was lovely and helpful. Just need to be on time