The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had an issue with a previous delivery, they sent me a new one at no charge, I now order regularly
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Leggi di più
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week... Leggi di più
3,0
Nella media
123 recensioni
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Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Efficient service
Fast, efficient and easy to order and track the delivery of the product.
27 maggio 2026
Non scritta su invito
SCAM company pretend to be HK company with high price things and you can only return price at your own cost to US
Highly mislead that it's a HK store and the phone number and email all are HK numbers and .hk; Then you need to wait over 1 month for the goods to arrive because they sent you from the US by the lowest mailing. And for return, HK post is not taking any US mail, so you can either accept it or just send back by FEDEX in a 200USD shipment cost. For the returning they only give you a US address and with nothing else. It's so misleading and such a scam.
15 giugno 2026
Non scritta su invito
Clean Packing
The packing was neat and tidy but it would be greater if the shipment could have been made faster.
6 maggio 2026
Non scritta su invito
They are defrauding customers
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week, they delivered in three weeks.. Use it on your own risk. I have rejected to accept the courier as directed by their customer service. Hope they will refund the amount.
Almost everything is available in Medimart and local Hong Kong stores so please order from there. Also better to touch and feel if its a medical equipment.
16 maggio 2026
Non scritta su invito
No delivery + No Customer Service response
Waiting more than 20 days for delivery. Customer Service does not reply very often. Would avoid this company for international shipments.
5 maggio 2026
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Craig,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
Unexplained delays - terrible customer service
Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”.
Terrible service.
11 aprile 2026
Non scritta su invito
Risposta di NineLife Hong Kong
Hi David,
We regret the delay in your order delivery. A refund has been processed and an email has been sent to your registered email ID. I kindly request that you continue corresponding with me on the same email thread for any further updates.
Thank you for your understanding.
Regards
NineLife
Grounding Sheet is really something!
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems better too! Now, I think I can't sleep without it!
4 febbraio 2026
Non scritta su invito
Responsiveness
Quick response to the order and follow-up updates on the progress of the delivery
12 dicembre 2025
Non scritta su invito
The process of ordering and tracking…
The process of ordering and tracking the delivery was very easy and transparent. The item i purchased was delivered on time. I will use this service again and recommend to others.
28 novembre 2025
Non scritta su invito
Purchase of Saffron
Everything step is smooth but it takes a bit long to receive the order.
3 novembre 2025
Non scritta su invito
Package is good
4 novembre 2025
Non scritta su invito
Not a Hong Kong company
Ordered a product. Taking over a month to deliver. Not a difficult product to ship (vitamins) and there is no issue on customs etc.
No reasons given and poor communication overall. I believe that the company is based in India which reflects that this is NOT a Hong Kong company
Look forward to hearing from you on this message stream. If you are that confident - you should have nothing to hide
The fact that i have received no email, despite your response, reflects my original position
25 settembre 2025
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Banter,
I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated. I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NineLife
Product arrived in good condition and…
Product arrived in good condition and as described. Took longer than expected for transport
20 agosto 2025
Non scritta su invito
Transparent delivery tracking.
19 agosto 2025
Non scritta su invito
Good delivery as scheduled
Good delivery as scheduled. Good response with customer service.
23 maggio 2025
Non scritta su invito
Great service to source US products
Great service to source US products; efficient delivery via HK Post.
20 maggio 2025
Non scritta su invito
I thought the delivery took a little…
I thought the delivery took a little longer than anticipated!
7 aprile 2025
Non scritta su invito
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