The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had an issue with a previous delivery, they sent me a new one at no charge, I now order regularly
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Leggi di più
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week... Leggi di più
3,0
Nella media
123 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ninelife is a scam
I ordered an electronic counter on 3/Feb. They informed me the product I ordered is not available on 13/Feb. Ask me if I can accept another similar product. I replied them yes and tell them to go ahead to send it to me. Then they acknowledged my reply on 18/Feb. After that they didn't send me the counter and didn't reply my email. Please do not buy things from them. It is a scam.
3 febbraio 2024
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Dominic,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Very good and very nice
Very good and very nice. Will order again
7 febbraio 2024
Non scritta su invito
I was told that my credit card was…
I was told that my credit card was declined but it wasn't and i called to confirm that i would get my order and I did. I already recommended your store to another friend who was looking to purchase miracle fruit in hong kong.
27 novembre 2023
Non scritta su invito
Risposta di NineLife Hong Kong
Dear Customer,
Thank you so much for the kind words and for recommending us to your friends. Your words made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)"
Regards,
Swapnil
Delivery Problems
Sadly the address I mentioned during the order was cut and so there were some issues when delivering the parcel!
Other than this, all was good!
Best regards
Stefan Hobi
19 dicembre 2023
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Stefan,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
What’s with the lying?
My order keeps getting canceled upon ‘my request’, which is just not true. If for a reason you have to cancel my order (because it is out of stock or something). Just tell me, stop lying about it.
13 agosto 2023
Non scritta su invito
Risposta di NineLife Hong Kong
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
Swapnil
Exactly as shown
It arrived in time and it’s exactly what I wanted.
7 giugno 2023
Non scritta su invito
Communication is on a timely manners!
1 maggio 2023
Non scritta su invito
response is quick once I inquire
response is quick once I inquire, but the delivery took too long. The tracking system not too effective which makes buyer anxious of the delivery.
22 febbraio 2023
Non scritta su invito
Hot sauce purchase
On one side .. good shopping experience on the other the packing was not that good - as one of the bottles broke .. but that can happen unfortunatly
14 febbraio 2023
Non scritta su invito
fast delivery by DHL
fast delivery by DH, Packaging well no damaged for the salts.
4 gennaio 2023
Non scritta su invito
Personal and fast responses to…
Personal and fast responses to questions
Updated regularly. Goods arrived quickly.
3 gennaio 2023
Non scritta su invito
Pretty quick response
19 dicembre 2022
Non scritta su invito
The product came in a well packaged…
The product came in a well packaged cartoon box fully protected. There was also adequate notice about the delivery of the goods.
7 novembre 2022
Non scritta su invito
The shipping takes too long and the…
The shipping takes too long and the order was broken up into separate shipments.I would only recommend IF you have the time and patience to wait for your items.
31 ottobre 2022
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Virginia,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Good
Good customer service, but the shipment took too long (the purchased product was missing)
31 ottobre 2022
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.