The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Had an issue with a previous delivery, they sent me a new one at no charge, I now order regularly
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Leggi di più
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week... Leggi di più
3,0
Nella media
123 recensioni
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Ha risposto al 61% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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very good service
Had an issue with a previous delivery, they sent me a new one at no charge, I now order regularly
10 giugno 2026
Non scritta su invito
Risposta di NineLife Hong Kong
Hi Franz,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
Will not shop here again
8 settembre 2026
Seamless booking and delivery ..product…
Seamless booking and delivery ..product was as exprcted- good quality
2 settembre 2026
Efficiency
9 settembre 2026
Non scritta su invito
Took over 5 weeks from ordering to full…
Took over 5 weeks from ordering to full delivery.
31 agosto 2026
Risposta di NineLife Hong Kong
Hi David,
We sincerely apologize for the delay in delivering your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.
I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.
Thank you for your understanding.
Regards
NineLife
The item I ordered arrived far too late…
The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it.
However customer service did respond to my inquiries quickly whenever I asked about it, and provided a way for me to receive a full refund, so 3 stars.
26 agosto 2026
Risposta di NineLife Hong Kong
Dear Customer,
We regret the delay with your order delivery and sincerely apologize for the inconvenience caused. Thank you for your understanding as we work to prevent such delays in the future.
An email has also been sent to your registered address, and we kindly request that you continue corresponding with us on that same thread for any further assistance.
We truly hope you will give us another opportunity to serve you better in the near future.
Thank you once again for your patience and understanding.
Regards
NineLife
Delivery service took 4 weeks to arrive…
Delivery service took 4 weeks to arrive leaving only 3-4 weeks to use the product before delivery
Also the instruction need to be made clearer and step by step with pix from behind
26 agosto 2026
Risposta di NineLife Hong Kong
Hi Barry,
We sincerely regret the delay you experienced with your order delivery. We truly appreciate your patience as we work to prevent such delays in the future.
We have also sent you an email to your registered address and kindly request that you continue corresponding with us on that thread for any further assistance. We hope you will give us another opportunity to serve you better in the near future.
Thank you again for your understanding.
Regards,
NineLife
Bad Shipping
Bought the item on 15th and was given a 2 week delivery date. Item was was sent out from the US on the 21st, only shipped out on the 28th and guess what? It arrived in Great Britain on 1st Sep. Still no ETA on when item will be delivered. It's faking a HK website. Please do not use.
1 settembre 2026
Non scritta su invito
Risposta di NineLife Hong Kong
Dear Clinton,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
NineLife
The most unprofessional online shopping…
The most unprofessional online shopping experience I have ever had in my life. Use this company at your own risk.
28 luglio 2026
Risposta di NineLife Hong Kong
Hi Alistair,
We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards
NineLife
quite good
quite good, despite the whole delivery time get a bit longer than expected, which took me two weeks.
28 luglio 2026
Prompt and efficient customer service
Prompt and efficient customer service. Very dependable and trustworthy.
16 luglio 2026
Non scritta su invito
Waste money
Waste money . More than a month to receive the product . Very Expensive . Is not works .
1 luglio 2026
Risposta di NineLife Hong Kong
Dear Letici,
We’re sorry to hear that you feel our pricing does not reflect the value you expected. Your feedback is important to us, and we are here to support you. I’ve sent a message to your registered email address, and I kindly ask that you continue the conversation on that thread.
We hope you’ll allow us another opportunity to serve you better in the future.
Thank you for your patience and understanding.
Regards,
NineLife
The order has not arrived
30 giugno 2026
Generally pleased and would use again
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not figure out the difference. Delivery notice did not seem to indicate actual ship date rather the creation of a shipping document.
30 giugno 2026
Delivery
Delivery
I thought you were Hong Kong based and shipping will be quicker. It took almost one. month to come from USA.
1 luglio 2026
Non scritta su invito
Long wait
Good panel of products available to hong Kong. However the negative point is the waiting time for delivery that can be very long to Hong Kong as it’s coming from the US.
16 giugno 2026
Non scritta su invito
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