Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointm... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Leggi di più
L'azienda ha risposto
The booking process was quick and easy and examiner was polite and helpfull. Once the EPC survey had been completed the certificate arived quickly.
I had real problems with them my house is for sale, I needed the EPC done as I paid online and received a email stating thanks for your order. I then had no reply from them to make an appointment fo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
5D The Tanneries, PO14 4AR, Titchfield, Regno Unito
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Eccellente
6501 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good booking experience and great…
Good booking experience and great service from gentleman that delivered the service
22 aprile 2026
Great service,fitted in with the time i…
Great service,fitted in with the time i required .
22 aprile 2026
booking was ok
booking was ok , but it moved, maybe the tenant, when done at the 11th hour it said on the portal urgent book it! However, office assisted and emailed the GSC to me.
22 aprile 2026
EPC survey.
The booking process was quick and easy and examiner was polite and helpfull. Once the EPC survey had been completed the certificate arived quickly.
20 aprile 2026
Great service, reasonably priced…
Very easy to book and reasonably priced. EPC was online within 2 days. Great service!…
17 aprile 2026
Simple to book
Simple to book. Auditor turned up following day on time, was friendly and very efficient.
19 aprile 2026
Awful experience
Awful experience. Booked the EPC online and paid £79, received a confirmation e mail that is where things went downhill. Next day I received no call from Nationwide EPC as promised to book an appointment. At 4pm after speaking to 3 different people, 2 failed return calls, being accused of having not ordered one or paid, I eventually got an appointment for 10am next morning. I got 2 e mails confirming 2 different assessors names would be attending🤷♂️. Next morning nobody came at 10am. Another 2 phone calls later someone arrived at 11.40am. No word of apology for being late or for the inconvenience and stress called. The actual assessment was somewhat rushed and amateurish, something I’m sure I could have done myself given a ticklish. Overall comment, the admin processes and Customer Service levels from Nationwide APC is appalling and needs looking at.
8 aprile 2026
Risposta di Nationwide EPC
Hi Melanie,
I am really, really sorry to hear about your experience, and I want to sincerely apologise for the stress, frustration, and inconvenience this clearly caused you. This is absolutely not the standard of service we aim to provide, and I completely understand why you are disappointed.
The issues you’ve described with missed communication, conflicting information, appointment confusion, and the late arrival of the assessor are unacceptable, and I am truly sorry you had to chase this so many times and deal with such a poor level of service. I also want to apologise that you didn’t receive the professionalism and reassurance you should have had throughout the process.
Your feedback has been taken very seriously, and we will be investigating this internally to understand exactly what went wrong so improvements can be made to prevent anything like this happening again.
If there is anything further you need or if you would like us to look into this further for you directly, please don’t hesitate to contact us at info@propcert.co.uk
, and we will do everything we can to assist.
Again, I am truly sorry for the experience you’ve had and the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Your representative was up to speed…
Your representative was up to speed and he went around the house in a methodical manner. The results were issued the same day.
17 aprile 2026
Risposta di Nationwide EPC
Hi Ranald,
Thank you for your feedback. I’m really pleased to hear our representative carried out the inspection in a methodical and professional manner.
It’s also great to know the results were issued the same day for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi Darren,
Thank you for your feedback. I’m really pleased to hear you found the service quick, efficient, and competitively priced.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi Alan,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear you found our team helpful and responsive, and that communication throughout your experience was good. That’s exactly what we aim for, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi Chris,
Thank you so much for your kind review – we really appreciate you taking the time to leave feedback.
I’m really pleased to hear you found the surveyor friendly and efficient, and that everything met your expectations. That’s exactly the standard we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
I have a couple of issues with the…
I have a couple of issues with the report, I have brought them to the attention of the inspector, but still not corrected. It is quite apparent the inspector has got it wrong!
14 aprile 2026
Risposta di Nationwide EPC
Hi Mr Symns,
Thank you for your message, and I’m really sorry to hear there are still issues with your report.
One of our support team members did already send this over to the field worker yesterday to investigate and review the points you raised. Please could I kindly ask you to allow a little time for them to look into this properly and come back with an update.
I have also chased this again this morning to help speed things along for you.
As soon as we have an update, we’ll be in touch straight away. Thank you for your patience while we get this resolved for you.
Kind regards,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi Mr Butler,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear everything was completed quickly and that your report was uploaded the same day. That’s exactly the level of speed and efficiency we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager
The whole process went seemingly well…
The whole process went seemingly well with an easy online process that resulted in a convenient appointment.
The inspection was carried out in a professional manner with sufficient feedback to keep me informed & of any possible improvements that could be made.
12 aprile 2026
Risposta di Nationwide EPC
Hi Clive,
Thank you so much for your great review 😊
We’re really pleased to hear the whole process was smooth and convenient for you, and that you found the inspection professional and informative. We always aim to keep customers updated throughout, so it’s great to know that came across well.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
It was a very easy process
It was a very easy process, however once I had paid I heard nothing for a few days and had to call, I was on hold for about 20 mins but once I got through to the lovely girl she sorted my query out and I was contacted almost immediately and the EPC was carried out within the next few days
3 aprile 2026
Risposta di Nationwide EPC
Hi Jackie,
Thank you for your review and for taking the time to share your experience 😊
We’re really pleased to hear the process was easy overall and that everything was completed quickly once we got things moving. I’m really sorry you had to chase us and for the delay in getting through on the phone – that’s not the level of service we aim to provide.
I’m glad the team member you spoke to was able to get everything sorted for you promptly afterwards, and I’ll make sure your feedback is shared with the team.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Risposta di Nationwide EPC
Hi JZ,
Thanks for your review 😊
Great to hear you found the service good and effective – that’s exactly what we aim for!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
The gentleman came on time
The gentleman came on time, carried out the survey very quickly and efficiently and the results were with me the same day. Thank you Paul
10 aprile 2026
Risposta di Nationwide EPC
Hi Coral,
Thank you so much for your lovely review 😊
I’m really pleased to hear the survey was carried out quickly and efficiently, and that you received your results the same day. I’ll also make sure Paul sees your kind feedback – he’ll really appreciate it!
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
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