In such an important time, being accompanied by people who are understanding and at the same time handling a situation with care and professionalism is just precious. My Pet Farewell helped me with th... Leggi di più
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We are so grateful to my pet farewell - they came within the hour late in the evening, and made a traumatic situation for us so much easier to handle. They treated our cat with respect and allowed us... Leggi di più
From Lucy on the phone to the brilliant guys who collected my darling Basil and brought him home, I have nothing but respect and gratitude for the care they took of me and my precious dog. Would rec... Leggi di più
My pet farewell were wonderful and compassionate in collecting and cremating our beloved Golden retriever Moki. Aged 14, he passed suddenly at home on 30 May 2026. Despite being the weekend, we were r... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.
Informazioni di contatto
60 Tottenham Court Road, W1T 2EW, London, United Kingdom, Regno Unito
- 02038266108
- support@mypetfarewell.com
- mypetfarewell.com
4,6
Eccellente
126 recensioni
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Not happy with dog transport
was happy with everything else, but there was one part that really didn’t sit right with me. The driver come to collect my dog and was supposed to take my dog straight to the crematorium, but he done another pick up And something else on the way which meant he ended up dropping her out of hours I really wasn’t happy with that service as it was strictly meant to pick up my pet and take her straight there not do other stuff on the way this is the biggest issue I have. he also turned up in an enterprise van and I found the whole put in my dog in a bag and carrying her out of my home by the handles by doing that would’ve made her fold in on herself which was also very not nice to see as she was a big dog very traumatising. Other than the driver not doing what should’ve been done by taking her straight to the crematorium and doing other pick ups or whatever he was doing the staff over the phone was very helpful
2 febbraio 2026
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Amy, thank you for your feedback and for taking the time to share your experience. We are truly sorry that any part of the collection felt distressing during such a difficult time, and we understand how sensitive these moments are.
We would like to clarify a few points. Our collections are carried out with dignity and care, and pets are not harmed or mishandled during transport. The use of a specialist transport bag is standard practice across the industry and is designed to support larger pets safely and respectfully.
On the day of collection, our driver experienced an unexpected vehicle breakdown, and a temporary replacement vehicle was arranged immediately through Enterprise to ensure there was no delay in collecting her. This was entirely in Xena's best interest and was explained to you when you asked.
Collections are carried out as part of planned routes and pets are always taken securely to the crematorium. Xena was taken to the crematorium and processed the following morning. The “out of hours” reference relates to the crematorium’s office hours only, not the facility itself, which remains operational for us 24/7 for pet drop-offs. This was also explained to you.
Our team remained in close contact with you throughout and fast-tracked the return of Xena’s ashes at no extra cost, as part of our commitment to supporting you during this time.
We’re pleased to hear our office staff were helpful and appreciate you raising your concerns, which we have noted carefully.
Best wishes,
Naila
My baby boy Brando
They came within 2 hours of my beloved pet Brando passing. Dealt with a lot of compassion and care.
Prompt with replies, and informing me of when my boy would be cremated.
He came home beautifully presented. Sat by his favourite window watching the world.
Thank you x
29 gennaio 2026
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to share these kind words. We are truly sorry for the loss of your beautiful boy, Brando.
It means a great deal to us to know that we were able to support you with care, compassion, and clear communication during such a difficult time. Bringing Brando home in a way that felt peaceful and respectful is something we take very seriously, and we’re touched by your description of him resting by his favourite window.
Thank you for trusting us with Brando’s care. Our thoughts remain with you and your family.
Great reliable service
Great reliable service. Helped after our family dog of 16 years passed, collected same day from the vet and handled with care respect and updates throughout the process. Thank you for helping through such a hard time
7 gennaio 2026
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to leave such a thoughtful review, Alex. We are truly sorry for the loss of your family dog after 16 wonderful years. It means a great deal to us that you felt supported and kept informed throughout the process. Our team always aims to handle every pet with the utmost care, respect, and dignity, especially during such a difficult time. Thank you for trusting us, and please know we are thinking of you and your family.
Very compassionate and sensitive to our…
Very compassionate and sensitive to our lose
Explained everything in detail
Very happy with the service
29 dicembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for your lovely review. We are really sorry for your loss and are glad we could support you during such a difficult time. It means a lot to know you felt cared for and well informed throughout the process. Thank you for trusting My Pet Farewell.
Jennie & Simone were so kind & Caring
8 gennaio 2026
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to leave such a kind review. We are truly grateful for your words and are so pleased to hear that Jennie and Simone were able to support you with such care and compassion during a very difficult time.
The experience was amazing my dog…
The experience was amazing my dog passed away on 30th December 2025 and the experience they gave on the phone was excellent five star. My dog ashes came in like 6days
7 gennaio 2026
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for taking the time to leave such a kind review, Angie. We are truly sorry for your loss and appreciate you trusting us during such a difficult time. We are very glad to hear that our team was able to support you with care and compassion over the phone, and that everything was returned within the promised timeframe. Your words mean a great deal to our entire team. Wishing you comfort and peace as you remember your beloved dog.
late on arrival on collection
late on arrival on collection
delayed returning Ashes
Very Sensitive Time
6 gennaio 2026
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
We are truly sorry for your loss and we recognise how difficult and emotional this time is for any family.
Regarding the collection, our driver arrived approximately 1 hour later than the original estimated time due to factors outside of their control. Throughout this period, we remained in contact and provided an updated ETA so you were fully informed.
The return of ashes was not delayed. They were returned within our 5–7 working day timeframe, which was explained in advance and confirmed again via email. This timeframe was met in full, even over the Christmas and New Year period.
We must also address a matter of serious concern that was reported back to us. During the collection, our staff member was subjected to racist and discriminatory remarks. Our team carry out their duties with compassion, professionalism and respect during extremely sensitive moments. My Pet Farewell has zero tolerance for racism or abuse.
We remain committed to providing dignified, transparent and respectful care for pets and their families, and we take feedback seriously where it is accurate and fair.
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your feedback, Paul. We’re pleased to hear you found our service quick and polite. It means a lot to our team to know we were able to support you when it mattered most.
Our sincere thanks for choosing My Pet Farewell.
Can’t recommend enough
Can’t recommend enough, Friendly and professional staff, helped me get through this ordeal.
I would highly recommend to anyone looking to cremate they’re beloved pet.
2 dicembre 2025
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your lovely feedback, Troy. Losing a pet is never easy, and we’re honoured to have been able to support you through such a difficult time. Your recommendation means a great deal to our whole team.
The ease of booking
The ease of booking, my cat being picked up and her ashes being returned in 7 days. They also dealt with my insurers in a prompt manner.
28 novembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you very much for your review, Janet. We are truly sorry for your loss and appreciate you taking the time to share your experience. We are glad the booking process was easy and that everything from collection to the return of your cat’s ashes was handled promptly. We are also pleased we could assist with your insurers and help ease some of the practical arrangements during such a difficult time.
Thank you for trusting My Pet Farewell.
Grateful for the gentle support during Robbie’s goodbye
Losing Robbie suddenly was heartbreaking. A friend recommended My Pet Farewell, and they guided me through the process with compassion and respect. Their kindness made a painful moment more bearable, and Robbie’s farewell felt peaceful.
1 novembre 2025
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your heartfelt review, Daniel. We are very sorry for your loss and honoured to have supported you during Robbie’s goodbye. Your words mean a great deal to our entire team.
Handled with care, great customer service, thank you
From start to finish, My Pet Farewell were kind, gentle and incredibly respectful at such a painful time after losing my cat. Every interaction felt caring, and everything was handled with dignity. Receiving her ashes brought real comfort and closure. I’m truly grateful for the compassion they showed us when we needed it most.
7 dicembre 2025
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your kind and thoughtful review. We are very sorry for your loss and are grateful that we could support you with care and compassion when you needed it most.
The service provided by the team was…
The service provided by the team was outstanding! They were very compassionate and understanding to my circumstance. I would highly recommend My Pet farewell to my family and friends.
5 dicembre 2025
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you very much for your kind review, Angelo. We are truly sorry for your loss and appreciate you taking the time to share your experience. It means a great deal to know that our team was compassionate and understanding during such a difficult time. Your recommendation to family and friends is sincerely appreciated, and thank you for trusting My Pet Farewell.
Our 5 year old rabbits were taken from…
Our 5 year old rabbits were taken from us by a fox. It was a massive shock to us all and we were obviously devastated. I enquired to a few local places about cremation but it was My Pet Farewell who made us feel like someone else cared and could feel our grief. They were kind and compassionate from the phone conversation to when someone came to collect. They were professional and I would highly recommend to anyone who is thinking of cremation for their fur babies. Thank you My Pet Farewell
4 dicembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for sharing your experience, Daniela. We are truly sorry for the sudden and heartbreaking loss of your rabbits. What you went through was a terrible shock, and we are honoured that we could support you during such a painful time. It means a great deal to know that our team was able to offer care, compassion, and reassurance from the first conversation through to collection.
Thank you for trusting My Pet Farewell and for your kind recommendation. Please accept our sincere condolences to you and your family.
Lucy was very helpfull would definitely…
Lucy was very helpfull would definitely use again.
1 dicembre 2025
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Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you for your lovely feedback, Adrian. We are very sorry for your loss and are glad Lucy was able to support you when you needed it. Your kind words mean a great deal to us.
I called them crying at 3am
I called them crying at 3am, they answered straight away and arranged collection for my Lex for 9-11am the same morning. The guy who came to pick my dog up was so lovely and showed us genuine compassion. From the staff member on the phone to the point of delivering the ashes back everyone I spoke to was amazing and I’m so relieved that I picked the right company to take care of my Lex. I had so many questions throughout and they responded so quickly each time. I could not recommend this company enough
20 novembre 2025
Non scritta su invito
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Thank you so much for sharing your experience, Alexandra. We are truly sorry for the loss of Lex and understand how overwhelming those early hours can be. We are glad we could be there when you called and help arrange everything quickly for you. It means a great deal to know that every member of our team, from the first call through to returning Lex’s ashes, was able to support you with genuine care and compassion. Thank you for trusting My Pet Farewell with something so important, and for your very kind recommendation.
Professional
Professional, efficient and compassionate when you need it most! They offered immediate collection, kept us updated and were polite and efficient. The box with ashes and the card we received is more than we expected, our beloved animal was treated with care and respect. If you ever need those kind of services, I would highly recommend them. Many thanks,
Caeso's mum & dad
17 novembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
To Caeso's Family,
It means a lot to hear that the collection felt smooth and that the updates helped you feel reassured along the way. We put a lot of care into preparing the ashes and keepsakes, so I’m really pleased they brought you some comfort when you opened them.
Please don’t hesitate to reach out if you ever have any questions or just need a bit of guidance. We’re always here for you.
Warm regards,
Lucy
Professional service
My cat was collected promptly from my veterinary surgery after he was euthanized.
I received his ashes (within my chosen urn) in a timely manner.
I would definitely recommend this company.
11 novembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Marcia, thank you for taking a moment to leave this review. I’m very sorry for your loss, and I’m glad we were able to collect your cat promptly and return his ashes to you just as you wished. Knowing the process felt smooth for you means a lot to us.
If you ever need any support or have questions in the future, please don’t hesitate to get in touch.
Warm regards,
Lucy
My Tobyknobdog
My Tobyknobdog
The gentleman who came to take my greyhound was lovely. He did get out of the van with a green bag and I asked if he could take him in the dressing gown he was covered in and also if he could take his favourite toy. He apologised for the green bag and let my son help him carry Toby to the van. He was really polite and understood how important he was to a family who was grieving a family pet. I called MyPetFarewell early in the morning and they got to me within 2 hours due to distanse. Great service ! I will recommend them.
11 novembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
Cheri, thank you for sharing this. I’m really sorry for the loss of your lovely greyhound, Toby. It sounds like he meant the world to your family. I’m glad to hear our driver looked after him in a way that felt gentle and respectful, and that your son was able to be part of saying goodbye. Little moments like that matter so much.
I’m also pleased we could reach you quickly that morning, especially given the distance. If you ever need anything from us in the future, please don’t hesitate to get in touch.
Take care,
Natalie
Amazing from beginning phone call amd…
Amazing from beginning phone call amd collection to receiving ashes back within 7 days. Lovley package and the most care our little family member deserved. I highly highly recommend
13 novembre 2025
Risposta di My Pet Farewell - Pet Euthanasia & Cremation
It’s really kind of you to share this, Daniel. I know how much Buddy meant to you, and I’m glad to hear that everything felt smooth and supportive from the very first call right through to receiving the ashes.
Warm regards,
Richard
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