Myhomerocksltd Recensioni 

Furnished our influencer hub and looks amazing - thanks Hannah and Charlotte for all of your help picking out the right items.

Trustworthy, quick delivery and great personable customer servie

I really felt like I needed to come on here and give my honest review as I must admit I was very hesitant about ordering from this company seeing all the bad reviews. I ordered an RV Astley Mirror for Black Friday and it was the cheapest I’ve ever seen this mirror (and I had my eye on it for about a year!). I paid with my credit card because I knew they would help if anything went wrong. I was feeling a bit nervous when I had received no update on when my order was coming for several days, but I messaged on live chat and was able to speak to a member of the team. I was immediately reassured when I received a call directly from the manufacturer RV Astley to arrange delivery with me. The item came in perfect condition with great packaging.

Can’t fault this company!

I don’t even want to give one star then don’t deserve any absolutely disgusting service the staff are argumentative on the phone , don’t fall for the price match as they don’t , they just rip you off and the same items you can find online nearly half the price , I have told everybody I know not to shop here and I live local but when speaking to people a lot of them have had the same bad experience well you live and learn , but honestly be warned if you see something you like google it and you will find it well over half the price, the excuses they come up with absolutely ridiculous, when you really look into it it’s cheap stuff come from China or somewhere tacky as hell never ever shop there again the staff are awful

Can't believe this company has some bad reviews this company to me is absolutely outstanding i go here from Glasgow with my mum to visit not just store but Kelly and hannna to as there customer service is outstanding we always get treated like royalty here the furniture and accessories are absolutely stunning. My whole house is mostly from here and will continue to use and everything is high standards and beautiful I highly recommend this place.

Bought a piece of furniture for over £2000 was told the delivery men would assemble on arrival, they didn’t even though i had paid for this service. When i unpacked the item there was fixings but no internal shelving. I tried to contact “my home rocks” to complain but they completely ignored all emails and never returned calls. I travelled 250 mile round trip to explain and resolve the problem but was completely fobbed off. They tried to say furniture came without shelves despite there being pre drilled holes for shelves and a bag containing screws and the fixtures. They were not interested. Over priced incomplete product, shower of cowboys. I done some research and found the product on a china website, where i sumize they source there products, and it clearly shows shelves. Please avoid or use at your peril. I have video evidence if you require

Bed was damaged upon arrival. All parts changed apart from the headboard as we carried it in they said we had done the damage , despite the whole bed being damaged. We asked for some material to have this fixed ourselves. After 5 months of asking no reply’s
It’s true once they have your money no back up service!!
Pay the bit extra from a professional company. Still isn’t right the headboard isn’t fixed properly to the base.
Very Cheap quality! With expensive prices. AVOID

Hi they never answer the phone or emails trying to sort out a delivery website says please come back tomorrow after four days still can’t get in touch about delivery

i bought a few home accessories.the box came damaged and multiple dents/chips/scratches/rusted area/paint coatings off on all of the pieces.I wrote to them with pics the same day to the customer servives and then after a few days had to copy the sales team also,as non one cared to even acknowledge the issue.
I raised the case with paypal and the very next day someone write to me citing she was unwell and thus couldnt respond.
i have sent the products back except for 1 but instead of any discount,they didnt have the courtesy to refund my delivery cost.Perhaps too much to ask from an irresponsible company with 45% 1 star reviews.

Outstanding service amazing shop, so much to choose from , staff was so helpful , as a couldn’t decide on a sofa , purchased a beautiful one with there help , I and delivery was top class , will definitely be going back

I ordered coasters should have arrived 2 weeks ago. Offered an exchange. No response. No one answers the shop line or customer service line. Left my name & number three times not received a call back. I need some one to contact me asap! Regarding order X000004512

Received faulty chandelier, after me telling them umpteen times the pattern does not match I still waited 6 weeks for pieces that I didn’t need. Then to be told we are going to add 4 extra pieces that are not supposed to be there because the light in fact is a faulty one. No offer of replacement or refund and extremely poor communication in getting back to me with an answer. Spent £8000 on one order and will never purchase from here again.

Really great service and we are absolutely delighted with what we bought today

I would have given no stars but you have to give it at least oneAbsolutely appalling customer service.
The staff really need to get some proper customer service training and a large dose of civility.
Finally got my money back after three months.
Avoid this place like the plague. Very overpriced and quite gaudy products
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I placed an order for a mirror late afternoon on the Monday & received the Mirror on Wednesday. Excellent service & delivery from the shop in Liverpool to my home in Scotland . The quality of the minor is amazing

Still waiting on my order 4 weeks later
The said It would be delivered on Wednesday it is now sunday

Really unprofessional customer service, attitude disgusting due to the fact their mistakes on not one but several occasions with the order . bought goods and ordered furniture including a corner sofa told back in July 2020 when visiting the showroom when they where happy to take a deposit notified us of a delay during the circumstances due to covid. promised we get delivery for October then Christmas after having a conversation with the owner, when I was going to ask for the deposit back before Christmas as we sold our sofa and had nothing to sit on as lied to the sofa was not ordered untill September found delivery note attached to rubbish left by delivery men . So at the time I was going to go elsewhere she told me it would come January however once we finally got it delivered in January 2021 it was two different half’s the studs different colours half crome and half brushed silver , no apology
After months of emails telephone calls not returned another sofa was delivered after several weeks this again not what we ordered incorrect after months of problems not getting the sofa we ordered we also had a faulty set of draws this was forgotten about and ignored by them and we had paid for them ,so once we got the sofa in June this had I imperfections and pressure marks in the fabric ,once again their attitude was not what you would expect. They told me we are never satisfied we had several sofas you’re never happy lies again turning round as though we are fussy the wrong ones never came of the delivery van clearly could see it was not the sofa I ordered then their answer on the phone was we will send the lads to pick it up meaning after a year of being patient etc I’d have to go and order elsewhere and I’d have to wait 3 months really ! Instead of saying really sorry we will send someone out to steam the marks out or send the manufacturer round All they wanted was payment for a sofa that was faulty. Never any mention of being compensated for all the inconvenience. And the delivery men leaving all the rubbish and marking newly decorated walls they didn’t Even assemble the sofa correctly. All this was documented, photos and evidence but they ignored all this they just where not interested.
Shocking , disgusting customer service and no professionalism over the phone. great showroom but run by a group of people who have no customer service skills ,horrible vile attitude . And happy to take money but not deliver the correct goods
Would not recommend them . Horrible experience

Not the best experience
2 chairs were faulty
Poor customer service
Nearly gave up then they suddenly turned up at the door
Wouldn't use again

They have beautiful products but horrible customer service. I usually DM them to ask more info on certain products that they’re selling and usually I’ll either be ignored and not get a reply at all even after reading my message OR I’ll get a very blunt, quick response. Not very friendly customer service, only friendly if you comment on their page publicly or when they post about their products. Lol and this type of thing makes me question whether I should support their company and even buy their products at all. Such a shame. Learn to be kind to all of your customers and don’t ignore them! It costs nothing to be nice and it’s really not that hard. You’re losing business if you do that! Not that they care anyway

Outstanding service. Utterly grateful and satisfied with my purchase. Top quality, excellent value for money, well packaged and perfect communication. I bought 2 floor candle sticks and candles, looks more expensive than what I payed. Replied to my email promptly and was so easy to get hold of on the phone. Would highly recommend and will most definitely use again.

I am in love with the recent sofa I purchased from Myhomerocks, I had previously bought a sofa from elsewhere but was not happy with the quality but these guys have the best quality in town.