Myhomerocksltd Recensioni 

I have been buying candles for many years as it is my daily pleasure

come from a long day work and light Oud Star black marble 2500g is just incomparable with any other experience
Just amazing

Great product smells wonderful bought one for myself and have now bought another 3 for presents

This was a great experience throughout.

Firstly, the ability to talk to a real human being to check stock levels (unlike some outfits that take your money and then try to call down from their own suppliers).

Secondly, the delivery was scheduled even earlier than promised and

Thirdly, a delivery company that was happy to rearrange to a Saturday appointment and then kept us fully informed with a pin-point accurate time slot.

All in all, refreshingly competent !

Unfortunately, I didn’t read these reviews before ordering. I found My Home Rocks on Facebook and purchased the Stella Gold set for £65 and the Oonagh Cream set for £55, plus £7.99 delivery. £127.99 altogether, and an experience that has left me furious and feeling cheated.

I run several businesses and have worked hard to create a beautiful home. I regularly buy high end home furnishings. These mats were supposed to be a treat after a stressful period, not the beginning of an exhausting dispute.

The mats arrived dirty and marked, with deep folds, damaged pile and torn fabric squashed into a tiny box. The marks have persisted since unpacking. This was not simply creased packaging or temporary compression. The fabric itself was damaged.

The Stella set’s cardboard sleeve and label were ripped, worn and heavily creased. The presentation was appalling and certainly not something I would give as a gift. At these prices, I expected considerably better.

What I discovered afterwards made me even more disgusted. A promotional video on the company’s social media showed distinctive marks on a mat and matching tears, dents and damage to its sleeve and label. The presenter described it as the last one. Those similarities have led me to believe I received the demonstration item, although the company denies supplying anything used or faulty.

In that video, the presenter stands on the bath mat wearing outdoor shoes. As a Muslim, I do not wear outdoor shoes inside my home, certainly not on a bath mat. The thought of paying full price for that item makes me feel sick. A bath mat is something I expect to step onto with clean, bare feet.

Initially, I politely requested replacements. Instead of a straightforward resolution, I faced repeated denials of damage, arguments and dismissive replies. The BLOCK CAPITAL messages read like shouting. Being repeatedly told they could see no damage, despite my photographs, felt like gaslighting.

They initially refused replacements and directed me to their standard return process at my expense. At one point, they said they had nothing further to add and would stop corresponding.

They later offered a partial refund and arranged collection. However, their changing messages and conditions left me worried that the damage I was returning the mats for would then be used to reduce or refuse my refund.

After reading accounts from other customers describing difficulties obtaining refunds after returning goods, I repeatedly sought reassurance across several days. I cancelled collection because that concern remained unresolved. Their further confirmation arrived eleven minutes after the courier had attended. The following day, they again referred to deducting delivery or shipping charges and demanded that the goods reach them that same day.

They also repeatedly stated that delivery occurred on 10 September. APC’s confirmation and my Ring footage show 11 September. Having to challenge the delivery date as well as the condition of the goods further undermined my trust.

Fortunately, my camera recorded the unpacking. I have kept that footage, the promotional video, photographs and complete correspondence. My advice to buyers is to keep delivery records and photograph or film unpacking.

More than 20 emails and weeks of stress over bathroom mats is completely unacceptable. People work hard for their money and deserve respectful treatment when something goes wrong.

Conversations with other customers and reviews I have read have also raised concerns for me about the treatment of ethnic minority and Muslim customers. Have others felt discriminated against when reporting damaged goods or seeking refunds? I want those concerns properly examined.

I am escalating my concerns to Trading Standards and considering legal action. I would welcome hearing from other affected customers about their experiences and whether there is a basis for pursuing matters together.

I am angry, upset and utterly disappointed. The condition of the goods was bad enough; the complaint handling made everything worse. Read the critical reviews and look at customers’ photographs before spending your money. I will never buy from this company again.

I visited this shop on 14 May. They told me that they did visits to customers’ homes to provide design advice. They said that in order to secure an appointment date, they required a £500 deposit. I have never paid upfront for a service before it was provided but I did with this company. Big mistake! They told me the owner was away but I would receive an appointment when she was back in 3 weeks time. 3 weeks passed but I received no contact. I contacted them for a date, and received no response. I then contacted them several times by email and their contact form, asking for my £500 back. I was completely ignored. It was clear that they had no intention of refunding my money so I informed my bank that I had been scammed and lodged a dispute payment fraud with them on 8 July. On 17 July I received a weird call from a worker at the shop saying that this is not normally how they would operate. She said I should have phoned rather than email for a refund - this is not what they indicated in the order confirmation they gave me. I told her I emailed and sent my requests for a refund via email and their contact form so I had evidence of the number of times I had requested my money back and they ignored me. I then said several times in the call for a refund and she left the call without refunding me!Totally bizarre. I’ve reported them to trading standards and have eventually got my money back from their bank last week, after almost 4 months. They have not apologised for the sheer amount of stress they have caused me by keeping my money. Why do they think that customers can just hand over their money to them and be happy for them to sit on it for months and give a dire service in return? Appalling. Based on this dreadful,experience I would advise people not to use this company and do not give them money until you receive the service. They have put me through so much distress and never apologised and I would never use them again. I’m using an online design service which has been brilliant and free, so no need to use this company who took my money and thought they could keep it without providing the service I paid for. This company gave me a huge amount of distress in my several attempts in trying to get my money back, and they simply didn’t care. All in all, a stressful and dire service from this company. If I could have given them zero stars, I would.

Purchased as a gift.Arrived within 48 hrs. Exquisite quality & the recipient is over the moon.

Unfortunately these came broken. I didnt realise as silly me didnt open. Disappointed as had brought these previously in Edinburgh and they got broken in house move. Victor Meldrew moment .... I dont believe it.

I have made a few purchases from this company. I bought both glass ornaments and they look beautiful, prompt delivery, will definitely be back. (I have left a smile off a few other pieces)

Received my sofa table , really pleased with it looks lovely in my new lounge !
Will use my home rocks again !

Great communication from
order to receiving our order.Very prompted with replies also

Love this shop - I bought this lamp in the gold/brass and liked it so much I bought the silver. It looks gorgeous in my spare bedroom and it provides a good amount of light, it has a lovely finish. The staff go out of their way to help and advise, plus you can have a laugh with them. I always chose to shop a local independent store - shop local for a great service.

Always a pleasure. Staff always polite and helpful, store always spotless and well arranged. Accessories are amazing shame cant afford to buy more of their products!

Very disappointing. Sent message via their contact form, no reply. Three separate dates given for delivery. When arrived was broken, I think mainly because of bad packaging. However when I complained I got an apology. Was told would be picked up and I could have my money back. We will see! Was also told that carrier would bring label for return, then told to print out return which turned out to be my own address !! oh dear.

My wife absolutely loves the item and the delivery was so quick and well packaged

Excellent from order to delivery, the vase arrived the day after ordering, well packaged and as expected, lovely zebra vase, thank you.

Came across the site on Instagram, ordered new cushions and tray, very happy with the ordering, delivery and quality.
Love the final result. Would use this site again.

Good service, nice quality, will buy again from this site. Good price too.

Excellent customer service from start to finish! My Baobab reed diffuser refill arrived slightly later than expected due to the bank holiday, so I contacted Zoe to chase it up. She responded really quickly, acted on my email straight away, and kept me updated with a delivery date. The diffuser refill itself is amazing and smells beautiful. Really pleased with both the product and the service thank you Zoe!

Fantastic service from ordering our Belgravia sofa to it being delivered. Had so many comments on how amazing it looks and so unique.

Really great experience! Called ahead to check that the light I wanted to order was actually in stock (after ordering two different lights from two other sites that both called after the order was placed to advise that the item was actually out of stock!!) and the lady that answered the phone was really helpful. She went to the stock room to personally check that it was in stock and put it aside for me to order online within 5 mins. Item came with no issues, no damage and no missing parts. The light is now up in our dining room and I am really glad I took the chance on this company.