Big John's Recensioni 136

Been a customer for many years but the other night has changed all that.

They have changed their menu and taken many items off. One of the items I normally order has been taken off but by just removing one item from the products returns my order to what it was. I was happy to pay the same to.

I had left a note explaining what I wanted and to call if any questions. My order turned up wrong so I rang the customer services number and got told nothing could be done so I requested the branch manager rang me. Nothing. So I called back and was again told a manager would call.

I then got a call back from a woman. I have no idea if she was from the branch or the customer services department as she did not introduce herself other then saying this is big John's. I again explained what I could but this women is very rude and tried to speak over me constantly. I explained about the notes not being read and her response was it's pot luck if the notes are read or not.

I then said so if I had an allergy and put this in the notes and before I could finish yet again she cut me off and tried talking over me. I was getting no where with this "customer assistant" so I ended the call and rang back up to make a complaint. I was told I would get a call back again from the branch manager.

I got a phone call back yet again and when I asked if it was the manager I was told "no you will not be speaking to the manager and I will deal with it"

Although this person was not rude and explained things I doubt I will be back.

I used to go to Big John's many years ago .. I remember when they opened the first shop in Erdington you could get fish and chips and puke pie and chips for 99p, I littually lived in big John's then eating every day from there ..Anyway I went to Erdington Big John's tonight I ordered 2 parpha wraps and a portion of wedges .. although the shop looks spotless and staff well dressed in uniform the guy making the wraps ect ... sneezed out 2 times littually over the work too and salad without turning away or trying to cover up . To be honest these guys need to wear face mask if they dont have hygiene levels .. my chickens dinner had alot of grizzle and the wedges were disgusting they were undercooked greasy and the potatoe was soggy inside almost watery and greasy .. honestly I didnt enjoy any of it and the thought of the guy snexmzzing over food well I'm very disappointed. I wanted a change from slade road prego pizza who might I say the pizzas are almost half big John's prices and to die for and hargee chippy are amazing and cheap but great quality food . I certainly will not recommend big johns to a tone, totally the oppersite..

Big John's in West Bromwich need to close or change manager. Food is tarrible. If not check you can come home without some food for what you pay. Or that take money for milkshake and after just tell to you machine is broken and give you 2can with drink which is more cheaper. There need to go to check about higiene. It looks like they don't have cleaner event who clean tables all the time tables looks terrible. Food put like for animals. Looks like don't care about costumers are they came back or no. Don't go there you be disappointed. Don't waste money. I never not go there any more year ago it was much better.

Me and my partner made a order from big johns website for food to be delivered tonight from the chelmsley wood branch. It was supposed to be delivered at quarter to 7, now after half 7 and it still hasn’t shown up. Terrible service and what’s worse you can’t even get through to their phone line to query it or complain. Complete and utter thieving morons!

I have just gone into big John's in Erdington and ordered a pizza but was not given a receipt a the till. My order was prepared but when I went to collect it I was accused of not paying. After the till receipt was checked it was clear that I had. No apology given what a disgrace. Very disgraceful customer service.

I wouldn’t give any stars to this place absolutely ridiculous service. There customer service is crap. So we went to the drive through got our order asked the guy at the collection point if everything was in the bags and he said yes. So we got home and found half the order is missing!!!!! So we called the customer service and told them about the missing order and if we could have it delivered there response was go back to the store to get the food as they don’t do delivery in my area!!! What a joke! There mistake my money and there telling us to go back bearing in mind the distance is 20’minutes. The girl at customer service wouldn’t let us talk to a manager and said we will get a call back. So we get a call back and guy tells us his just giving a callback but he’s not the manager. So they did not bother to provide a courtesy to deliver our missing food and instead some guy tells us he will sort it out but we have to come back!!!!!! We get to the shop and speak to this Adil guy and it turns out he was a manager who said he wasn’t. Liars!!!!

Very poor performance again from the Chelmsley Wood branch. Haven't ordered from there in a while, so with the new website in action, i thought i would give them a shot again.....big mistake.

Ordered the food at 6:40pm for a 7:30 pm delivery and it didn't arrive until 8:20pm, no apology on arrival, just a knock on, "here is your food" and ran off down the path. On opening the order, we found straight away that they had missed an order of regular chips out completely. Two of the boxes in the bag had puddles of grease on top of them too.

I ordered a mixed kebab meat and chips for my son, no salad which turned up covered in lettuce, cucumber, tomato and onion and all of the food was barely hot.

Called the store to complain, no answer, just a messaging service which i left my details with, but never got a call back. Having to complain via the website as the store are still not answering.

Easy to say that my custom will stay with Mackadown Chippy instead.

Below average food, i only eat here if nothing else is open and i'm desperate. The food is just about edible and not really very good. Don't plan to eat here just use it as a place to eat if everything is closed and your marvin.

Disgusting customer service no way would I ever be ordering again and my girlfriend ordered a vegetarian pizza with NO MEAT it's vegetarian so it wouldn't have meat but it had pepperoni on every slice but under the cheese so she actually ate meat and was really upset. I i tried to call back an complain straight away but no answer even though it was before closing times an then the day after I was busy so called back weds I ordered on Monday for some stupid moronic man to say we need proof so they must think I'm telling lies for no reason at all I wouldn't ever order from them again and no refund no replacement pizza nothing not even a sorry from the seller mentality challenged customer service. 0 stars

Ok so it's not a Michelin starred restaurant but it's certainly as clean as the other fast food restaurants I've visited. Cheap and cheerful and great value for money

Downhill, since visiting your store in Kings Heath is really grubby and the food of bad standered.

Big Johns Lawley middleway - The food has gradually seen a constant decline, from burgers to to the pizzas, it's all bad. Do not be fooled by the change in menu the food is just as bad as before . The change in menu is only because they have increased the prices yet the food has certainly not improved. Most recent qualm: I ordered a pizza (phone order) , picked it up instore , it looked so dry and chicken looked expired it tasted off too. I wouldn't be surprised if they used out of date chicken. The customer service staff on the phone was rude and argumentative , we were aghast at how bad the service was and nothing to compensate for the bad food. The staff instore said they can't do anything because it was a phone order . Awful place. I have taken my custom to big fish (Coventry Road ) chips shop. So much better.

Great fresh food and great service from the staff in the restaurant/delivery. I'm sorry I can't say the same for staff in the call centre as I had a disagreement on their offer and manager spoke quite rudely. However, never underestimating their great tasting food, price and people in the branch/delivery.

Always getting orders wrong then have the audacity to refuse to replace or reimburse for missing items, I know it's only a chip shop but at least employ a manager with some intelligence. Totally refuse to use them anymore out of principle. Ps don't use Lawley Middleway.

Love the pizza , service . They use gloves to serve , you can sit down and eat in their restaurant , very polite , quick and prepare all toppings right in front of you. 5 stars from me.

Brigitte Robertson