Big John's Recensioni 136

Sitting in hospital with my nephew and my aunt… both sick with food poisoning they had two different meals and a third person was also hospitalised from the same order. Nobody should eat from there they need closing down so do not take the risk they have been so ill they needed ambulances just from one meal each

I had a very disappointing experience with Big John's today.
I ordered a large pizza, and unfortunately it was clearly burnt — not just slightly overcooked, but significantly burnt to the point it affected the taste and quality. When I called the shop to explain the issue, instead of resolving it properly, I was told to come back to the shop to return it.
I explained that I live 3–4 miles away, and it’s not practical to travel back after already making the trip once. The staff response was unhelpful and dismissive. I was also told the pizza was “caramelized,” which is simply not accurate — it was burnt.
I have photos and the receipt as evidence, and I even offered to share them, but no proper solution or apology was provided.
As a customer, I expect:
Food to be of reasonable quality
Respectful and professional customer service
A fair resolution when something goes wrong
Unfortunately, none of these expectations were met today.
This experience was a waste of both time and money. I hope the management takes this seriously and improves both food quality and customer service.

Food was cold even though they took the time to prepare

Reheat hard chips, pollock fish not cod. £12.99 so ridiculously expensive for inedible rubbish. Service was rubbish too. Sneaky. The worst fish and chips I've ever had in 40 years.

What can l say about big johns in chelmsley wood not great l order a 9” build your own pizza and chips the lad serving me what a joke he was l had to tell him what topping on my pizza because they was busy l told him and payed l waited 45 minutes because they was busy got my pizza a checked it and it was wrong l told the lad this a he spoke to like s..t if wasn’t busy l would had nock him out talking to me like at and then walks off l no the own when he had a chip shop in the Walsall area and no he wouldn’t had spoken to people like at the chips was cold and the pizza was make up for a vegetable person no meal on it l be getting my food from he for years and over the last year and months it got worse the old manger was a nice lad it seems the old staff has been changed or left need to have a good look in to shop sorry l will not be going to the shop again l no lm one person but it needed looking in to

Im in the Big John at Digbeth and use this place a lot whilst im working here . Just wanted to say well done and thanks for some great food especially the Desi Breakfast and fantastic friendly service .

Food was bad
It was all mushed up like cat food.
If I could leave a picture i would
How with all the bad reviews are they getting away with this?....
Find a soup kitchen... you'd be better off.

We been waiting 1 hour and half for cold food , soggy food , dry kebab and chips and they blamed the deliveroo driver , bad experience will not order food from there anymore.

3rd time chicken and chips I've had cold chicken and refried chips. Next time trading standards me thinks.

I used to buy from selly oak branch i like the food but costomor service is very bad and they do there best to give you a bad experiance

We placed an order which came to £27 as a treat for my grand children as it was new yrs eve. We ordered pepperoni pizza which was so doughy I had to spit it out. They gave us milkshakes which we had ordered and told us to wait in the car park for our order. We waited that long the cream had melted on the shakes. . The chips were OK but not up to usual standard. What a waste of food which went in the bin. I've ordered from here before and it was good but would I go again. Definitely not.

I have been a customer of Big John’s since 2007, and the last two years show that something has changed. The pizzas no longer have the same amount of selected toppings as they used to. The last two orders were a real disappointment. The pizza was burnt on top, which never happened before. I always praised their pizzas, even the vegetarian one was very good. This time I received a rubbery, shoe-sole-like pizza. I do not recommend it anymore.

We have been having take aways for many month's now and usualy we dont have much to complain about. Tonight we orderd our various items and usualy for £15.99 we would get a 10 piece bucket of chicken. When the order was ready they called our order out and said 8 piece's of chicken, we replied no we ordered 10 piece's. We only do 8 pieces now! so how much is that we ask. £15.99. So you remove 2 pieces of chicken and charge us the same as we've been paying for months with no warning or notice? so we had to pay extra for the 2 pieces we required. We were most disapointed those having the chicken as it was only slightly warm and very dry. Needles to say they will now loose our £53.00 + order every week.

Absolutely awful cold food customer service disgusting
Chips probably a few days old along with the meat
Disgusting service and food
Staff really rude

I have tried food from Big Johns multiple times, however, the food is always at a very low quality. Chicken, Chips, Burgers and Pizzas are never at a good temperature. Donner meat is always dry, too tough with a funny burnt taste. Chicken is also tough with a funny oily taste. Pizzas seem to always be filled with too much paste and very greasy cheese. So I'll never eat from Big Johns ever again, and I hope others don't waste their time & money for any food from Big Johns.

I have been ordering from Big John’s Shirley (as well as other Big John’s branches) for years. Last week I placed an order with no issues. Today, I ordered in exactly the same way — only to receive a phone call telling me to cancel my order because “it’s not worth delivering to you” and that the driver “doesn’t like driving that far.”

Yes, that’s the actual reason given.
Not “we’re too busy,”
not “we’re outside the delivery radius,”
but the driver doesn’t like the drive.

I was also told this direction came from head office, which makes it even worse. If this is genuinely your policy, then why allow customers to place an order in the first place? Why take the money and then phone the customer to cancel because someone can’t be bothered to deliver?

Absolutely shocking customer service, zero professionalism, and a complete disregard for loyal customers. I’ve spent years supporting Big John’s — apparently that means nothing.

If this is how Big John’s treats returning customers, then I’ll take my business elsewhere and make sure others know what to expect.

I ordered food from big john hallgreen birmingham. I ordered masala fish which was salty and the batter was so dry and fish was hard to pull apart as it was fried so much, gave me stomach cramps and was in pain all night. Rang the company and they said never had a complaint before..

We had to have the service man to our house to fix the hot tub don't remember his name very friendly and very knowledgeable about the tub.

It very expensive in big john's
burger meal was £2.99 now £5.99
Donner kebab meal was £5.00 now £7.49..when order meal don't understand..I'm keeping way from big john's Northfield. Avoid Avoid Avoid

called customer service the guy is a wet wipe doesnt care about customers who pay good money avoid them