Spoke to a lad called Jake today. He was fabulous. He had a great sense of humour which I personally find a great quality in a person as I get awkward and rabbit on when I'm worrying about this s... Leggi di più
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Scopri cosa dicono le persone
Kelly at DRS has been absolutely incredible in helping me through a very difficult situation. Her professionalism, patience, and genuine understanding made the whole process so much easier to deal wit... Leggi di più
Utterly incompetent company! EE use this dreadful company to seek debt owed. After the debt has been fully paid off (and documentation uploaded to their portal to provide proof of payment)they continu... Leggi di più
L'azienda ha risposto
I received an email from ‘Ardentcredit.co.uk’, on behalf on my mobile provider EE. Didn’t engage with them and called EE to dispute. EE confirmed there was no issue with my account, and there is a deb... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal
Informazioni di contatto
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Regno Unito
- 0151 545 1500
- For email address, please see website
- my-drs.co.uk
2,9
Nella media
90 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 31% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I would recommend working them they…
I would recommend working them they listen nd advise very well. John S thank you
8 giugno 2026
Non scritta su invito
Amazing customer service
Spoke to a lad called Jake today. He was fabulous.
He had a great sense of humour which I personally find a great quality in a person as I get awkward and rabbit on when I'm worrying about this situation
He put me at ease with his fabulous customer service.
Thank you
28 maggio 2026
Non scritta su invito
Spoke to a associate of drs and I was…
Spoke to a associate of drs and I was quite anxious but having a conversation about what to to do moving forward helped he was calm which helped and regarding my current situation was very understanding I believe I hope I got his name right ( marek) sorry if not but thank you
28 maggio 2026
Non scritta su invito
Good Outcome
Very pleasant, calm lady who talked me through the problem and how the debt added up and was happy to help with any questions I had. Matter was resolved in minutes.
27 maggio 2026
Non scritta su invito
Was really helpful put me at easy toke…
Was really helpful put me at easy toke a bit of stress off my shoulder and friendly guy!
26 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Good Service
Patient service.
Understanding and helpful.
Debt isn’t fun, nice to have the right support to manage it.
26 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Someone actually listened for what I…
Someone actually listened for what I had to say with an open mind thanks
26 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
The lady who answered my call was…
The lady who answered my call was perfect I wish the whole acted like she did
Well done
And I feel so better now thank to her sympathy
21 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Scam
Scam. They pretend to be a debt collector from a company, but it is actually a telecom scam
21 maggio 2026
Non scritta su invito
Risposta di my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam and it is not helpful for other customers looking to resolve their debts to see such a comment. Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
Was contacted today via phone and spoke…
Was contacted today via phone and spoke to lovely lady who did her best to help me with an issue I was having. Unfortunatly will have to DIY it as my card is playing up!! Would love to name her but my spelling is horrible and I don't know how to spel her name! Thank you!!
18 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Couldn't have been any more helpful and…
Couldn't have been any more helpful and actually listened to me.
15 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Helped me sort my plan right out not…
Helped me sort my plan right out not even the amount at once give a affordable option whoever I spoke to was lovely and helpful
12 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Friendly and helpful
Very friendly and helpful staff on the phone, there had been a misunderstanding with my account and they were able to clear it all up simply and then close the account.
12 maggio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Utterly incompetent company
Utterly incompetent company! EE use this dreadful company to seek debt owed. After the debt has been fully paid off (and documentation uploaded to their portal to provide proof of payment)they continue to send harassing emails & letters for months afterwards! Absolutely abysmal service.
5 maggio 2026
Non scritta su invito
Risposta di my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk
DVLA penalty scam
have sent me letters for DVLA fine that does not exist - no communication from them other than a fine letter advising of fine - completely incorrect - SCAM
1 aprile 2026
Non scritta su invito
Risposta di my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with the Driver and Vehicle Licensing Agency (DVLA) to recover outstanding penalty fines.
If you would like to confirm that we are a debt collection agency used by DVLA, go to: www.gov.uk/government/publications/vehicle-enforcement-policy/vehicle-enforcement-policy
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
I keep getting calls and texts from…
I keep getting calls and texts from these people about my klarna account.. I have never even used klarna!
20 marzo 2026
Non scritta su invito
Risposta di my-drs
We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via cp.my-drs.co.uk
Arden Credit scammers
I received an email from ‘Ardentcredit.co.uk’, on behalf on my mobile provider EE. Didn’t engage with them and called EE to dispute. EE confirmed there was no issue with my account, and there is a debt recovery company called Ardent Credit. However their contact details were different. Scammers email - my-drs.co.uk. Phone number - 0151 329 3642. Their email was slick, looked official. Don’t engage with them. Contact the company who they claim to be representing.
21 febbraio 2026
Non scritta su invito
Risposta di my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam.
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.
For independent validation you can check the:
1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website
DRS Scam
DRS
Tel Number: 01513293701
Scam keep trying to call and text and say I owe money to HMRC when everything is paid up to date .
12 febbraio 2026
Non scritta su invito
Risposta di my-drs
Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.
DRS work with HMRC to recover a range of tax debts.
If you would like to confirm that we are a debt collection agency used by HMRC, go to: www.hmrc.gov.uk/payinghmrc/debtcollectors
Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.
Helped me sort out my payment plan…
Helped me sort out my payment plan quickly and fuss free. Accepted what I can afford and when, and helped me out. This firm is decent like that.
2 gennaio 2026
Non scritta su invito
Risposta di my-drs
Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.
Most horrible 😭 letter i received which…
Most horrible 😭 letter i received which looks like a home print one...(Spend more monay on paper and ink... dont look like scamers by sending simple paper 📜.... And onther think will make sure to provide these info to other victim of yours... In social media
23 dicembre 2025
Non scritta su invito
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