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Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Compassionate, helpful and took all the stress out. I was contacted by them regarding a debt matter with HMRC, and I cannot praise them enough. They were very understanding and pati... Leggi di più

Valutata 1 stelle su 5

Complete jokers as usual? what has our country come to. Calling my business asking to call back immediately to staff... why cant i ring up their company threateningly

Valutata 1 stelle su 5

I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to whic... Leggi di più

Valutata 5 stelle su 5

Kelly at DRS has been absolutely incredible in helping me through a very difficult situation. Her professionalism, patience, and genuine understanding made the whole process so much easier to deal wit... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di riscossione debiti

Scritti dall'azienda

"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 31% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

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3,0

Tutte le recensioni

(96)

39 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

DVLA penalty scam

have sent me letters for DVLA fine that does not exist - no communication from them other than a fine letter advising of fine - completely incorrect - SCAM

1 aprile 2026
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.

DRS work with the Driver and Vehicle Licensing Agency (DVLA) to recover outstanding penalty fines.
If you would like to confirm that we are a debt collection agency used by DVLA, go to: www.gov.uk/government/publications/vehicle-enforcement-policy/vehicle-enforcement-policy

Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.

Valutata 1 stelle su 5

I keep getting calls and texts from…

I keep getting calls and texts from these people about my klarna account.. I have never even used klarna!

20 marzo 2026
Non scritta su invito
Logo di my-drs

Risposta di my-drs

We’ve been asked to contact you by our Client. We can’t discuss the details on a public forum such as Trustpilot so please get in touch directly with us so we can answer any questions you may have. Please call us on 0151 545 1500 or send us a secure message via cp.my-drs.co.uk

Valutata 1 stelle su 5

Arden Credit scammers

I received an email from ‘Ardentcredit.co.uk’, on behalf on my mobile provider EE. Didn’t engage with them and called EE to dispute. EE confirmed there was no issue with my account, and there is a debt recovery company called Ardent Credit. However their contact details were different. Scammers email - my-drs.co.uk. Phone number - 0151 329 3642. Their email was slick, looked official. Don’t engage with them. Contact the company who they claim to be representing.

21 febbraio 2026
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam.

Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.

For independent validation you can check the:

1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website

Valutata 1 stelle su 5

DRS Scam

DRS
Tel Number: 01513293701
Scam keep trying to call and text and say I owe money to HMRC when everything is paid up to date .

12 febbraio 2026
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services (DRS) is not a scam.

DRS work with HMRC to recover a range of tax debts.
If you would like to confirm that we are a debt collection agency used by HMRC, go to: www.hmrc.gov.uk/payinghmrc/debtcollectors

Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations and Government Dept's. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to assist you.

Valutata 5 stelle su 5

Helped me sort out my payment plan…

Helped me sort out my payment plan quickly and fuss free. Accepted what I can afford and when, and helped me out. This firm is decent like that.

2 gennaio 2026
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Valutata 1 stelle su 5

These people put a defult on my credit…

These people put a default on my credit file for 6 years. The female advisor was completely arrogant and rude. I have no idea why people are giving these people good reviews. They are a debt company! I paid of my arears in full and early and they still put a defult in my file for 6 years. Despite me keeping contact with them consistantly through the year. I even explained to them that I had to leave my home due to domestic violence and harrassment that has made me very vunlerable and I had to find somewhere safe to stay. I had no choice to leave my home. I even let them know I was behind in priority bills and needed to keep up woth that amd pay that off as quickly as possible too. These people are WICKED!

21 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience to deal with this company

Kelly at DRS has been absolutely incredible in helping me through a very difficult situation. Her professionalism, patience, and genuine understanding made the whole process so much easier to deal with. She went above and beyond to offer clear advice and real support without ever needing to go into personal details, and that meant a lot. Kelly is a true asset to the company, and I honestly can’t thank her enough! If anyone needs someone who actually listens and cares, Kelly is the person you want helping you. Thank you so much, Kelly your guidance and understanding made a huge difference. I hope this will reach your managers

27 novembre 2025
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Kelly and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Valutata 5 stelle su 5

…kind and considerate

I had a very good experience they were very patient with me. I told them I had very bad mental health which I have very bad episodes its taken a few months to pay off what I owe but now it's paid but the 2 gentleman I spoke with were very kind,considerate and very understanding and I thank them very much glenda

22 ottobre 2025
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Valutata 5 stelle su 5

Made it so easy for me

Made it so easy for me

20 ottobre 2025
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Valutata 1 stelle su 5

Disgusting company who send over 20…

Disgusting company who send over 20 emails and text messages per day. Along with repeated phone calls. People who are in debt are usually going through a difficult time. You make it so much more worse and have zero compassion. Shame on you.

25 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Contacted for eBay debt

Contacted for eBay debt, received AI texts and email, so I contacted eBay support and it turned out to be legit, eBay were after seller fees 😕

23 settembre 2025
Non scritta su invito
Logo di my-drs

Risposta di my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Valutata 1 stelle su 5

Chasing me for a contract that's not…

Chasing me for a contract that's not mine it's my exes that she's put in my name, not only this but the debt apparently started off as £30, her contract was £10 a month it's now £172 which went up out of nowhere in 1 day significantly and the now owed bill wouldn't even make sense to have £2 on top and if they've not cancelled the countract that's sketch in itself so either DRS are trying to scam me or she's still using the contract and doing something like picture or video messages for it to raise to that much, I've already told EE it's not my SIM I'm in Wales my ex is in England so it would be pretty easy for EE to check call and text logs that it's in England not Wales where I come from, either she's deliberately now trying to run up a bill in my name or they've decided they want to try and scam me for significantly more money than what was originally owed, all I can say is take me to court as it would be pretty easy to find out I don't own the SIM

1 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Keep contacting me about another lady’s…

Keep contacting me about another lady’s debt been going on for about 3 years and every time I ring up they say they’ve took my number off the system but then proceed to text and call the month after, when asked why this keeps happening they had no answer other than sorry

22 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Abysmal tactics used by this company..

Abysmal tactics used by this company... Despite knowing that they have made a mistake they continue to harass.

There is no way of contacting them unless you complete their online form giving all your details so that they can hound you further. The link for this is sent to you by email.

Despicable behaviour from their staff who seem to think just because they have been asked by someone to collect what they believe is a debt that's all they need to breach important guidelines and regulations to prevent them from behaving like this in the first place.

All in all, they have operated using intimidation and bullying tactics and disregard all legitimate and transparent challenges...

8 agosto 2025
Non scritta su invito

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