Absolutely excellent customer service. Sales was very informative and they couldn't do enough to help me they truly went above and beyond. And after sales care team were fab when I needed help noth... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
i need a scooter as taking my mother on holiday and needed it before Friday, called on Tues and spoke to Mason, he took details and said would call back. He called back and said could get it to me... Leggi di più
L'azienda ha risposto
Great service and fantastic wheelchair. I had tried a different brand for 3 months but in the end had to go back to the Freedom A08L chair. Would have given 5 stars but unfortunately my chair was de... Leggi di più
L'azienda ha risposto
Excellent briefing on the Phone; purchase very easy, Delivery swif. Very attractive product although heavy to handle. Still at the novice stage but gears easy to operate. Easy to manage in gears 2 and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MobilityCo is here to help! Our ambition is to help improve the lives of each and every one of our customers, by offering the best selection of products at the best price. We also pride ourselves on providing our expert service, helping our customers achieve new possibilities.
Informazioni di contatto
6 Chester Road, SK11 8DG, Macclesfield, Regno Unito
- 03334443160
- sales@mobilityco.co.uk
- mobilityco.co.uk
4,7
Eccellente
670 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Risposta di MobilityCo
Hi Patrick,
Thank you for your review.
We really appreciate your support and are pleased to hear you had a positive experience with us. It means a lot to the whole team.
If you ever need any help or advice in the future, we’re always here to assist.
Kind regards,
The MobilityCo Team
Brilliant sticks
11 maggio 2026
Risposta di MobilityCo
Hi John,
Thank you for your review.
We’re really pleased to hear you are happy with the walking sticks. We appreciate your feedback and hope they continue to provide great support and comfort.
Kind regards,
The MobilityCo Team
The scooter is briliant safe robust…
The scooter is briliant safe robust easy to use it is a go any where scoot.delivery was perfect showed me every thing i needed to know
16 aprile 2026
Non scritta su invito
Risposta di MobilityCo
Hi Richard,
Thank you for your great review.
We’re delighted to hear you are enjoying your scooter and finding it safe, robust, and easy to use. It’s also great to know the delivery and handover experience gave you all the information you needed to get started with confidence.
We really appreciate your feedback and hope you continue to enjoy your scooter.
Kind regards,
The MobilityCo Team
Excellent Standards ⭐️⭐️⭐️⭐️⭐️
After searching for a company that could deliver my new wheelchair ♿️ to Edinburgh, I found Mobility Co. I spoke to a very knowledgeable and experienced management level “James” who took his time to listen to my individual needs and requirements for my new electric wheelchair.
His product knowledge and customer service expertise was flawless. He listened to what I needed and tailored my needs to a specific make and model wheelchair.
His service was 5 star rating ⭐️⭐️⭐️⭐️⭐️ I would highly recommend this company and team for all your mobility needs. Thank you for helping me make a difference to my quality of life!
Regards,
Sofia Valentino
19 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Hi Sofia,
Thank you so much for your wonderful review.
We are absolutely delighted to hear how happy you are with both your new wheelchair and the service you received from James. Taking the time to understand each customer’s individual needs is incredibly important to us, so it’s fantastic to know you felt listened to and supported throughout the process.
I’ll be sure to pass your kind comments on to James and the wider team. Your words truly mean a lot to us.
Thank you again for your recommendation, and we are so pleased we could help make a positive difference to your quality of life.
Kind regards,
The MobilityCo Team
Simply fantastic! 🤗🤩
Drive Aero carbon fibre Powerchair - DeVilbiss
Easy buying experience, all online. Already knew the exact electric wheelchair I wanted, and found it here at the best price. Was really well packaged and delivery was spot on. Unfair that most of the negative reviews left are due to delivery & courier companies, which is out of Mobility Co. hands!
The chair itself is wonderful (for my mother) it's simple to use, much lighter than a scooter for (me) to get in and out the car, multiple times. More comfortable to sit in for long periods than a scooter. The joystick is kinder on the arthritic hands than a tiller, and so many other boxes ticked for mum's needs.
We'd already tried one at an independant mobility shop locally, but with a hefty price tag, so I knew I'd be able to get it cheaper online, it was just who to trust with that amount of money!
Really pleased, would recommend and shop here again. Thank you 🙏
11 maggio 2026
Risposta di MobilityCo
Hi,
Thank you for such a thoughtful review.
We are so pleased to hear that you found the right powerchair for your mother and that it has made day to day outings easier and more comfortable for both of you. The Aero Carbon is a fantastic choice for portability and comfort, so it is great to hear it is working exactly as you hoped.
It also means a lot that you chose to place your trust in us when buying online, especially for such an important purchase. We are delighted you were happy with the service, pricing, packaging and delivery experience.
Your comments regarding the negative reviews are genuinely appreciated as well. We always want every customer to have a positive experience from start to finish.
Thank you again for your recommendation and support. We hope your mother continues to enjoy the chair for many years to come.
Best wishes,
The MobilityCo Team
James on customer services knowledgable…
James on customer services knowledgable polite and talked me through each stage
Excellent customer service
Scooter arrived as requested and kept up to date with timings
9 maggio 2026
Risposta di MobilityCo
Hi Kirsten,
Thank you for your lovely feedback.
We’re so pleased to hear James was able to guide you through everything clearly and keep you updated throughout the process. Providing friendly, knowledgeable support from start to finish is exactly what we aim for.
It’s great to know the scooter arrived as planned and that you were happy with the overall service.
Thank you again for choosing MobilityCo.
Best regards,
The MobilityCo Team
Fail to deliver and lie about it being sent
Ordered some wheelchair accessories from them on the 30th March. It’s now mid May and we’re still waiting for bits to arrive.
Have called them multiple times and was promised calls back which we never received. We were then told multiple times that the parts had been dispatched and this was all lies. It was only when I said I’d go up there that they sent some of the order. We were told at the time that one part was coming from a different warehouse but would be with us next day. It’s now 2 days past that and I’ve just been told it’s not been sent. I’m not even sure it will ever turn up.
James Gray is the gentleman that we have been dealing with.
15 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Hi Michael,
Thank you for your feedback. We are very sorry to hear about your experience and completely understand your frustration regarding the delays and lack of communication surrounding your wheelchair accessories order.
This is not the level of service we aim to provide, particularly when customers are relying on essential equipment and parts. We also apologise for the confusion caused by the dispatch updates and for the promised callbacks not being followed through as they should have been.
We appreciate you bringing this to our attention and understand why this situation has been disappointing. We are continuing to work on resolving the outstanding item and improving communication processes to ensure situations like this are handled much better moving forward.
Thank you again for your patience while we work to get this fully resolved for you.
Kind regards,
The MobilityCo Team
Risposta di MobilityCo
Hi Gary,
Thank you for your review.
We’re pleased to hear your order arrived on time and that you were happy with the product recommended to you. Your feedback is greatly appreciated.
If you ever need any further assistance, we’re always here to help.
Kind regards,
The MobilityCo Team
Top quality palm shaped walking sticks…
Top quality palm shaped walking sticks with wrist straps adjustable location pegs along the shaft
6 maggio 2026
Risposta di MobilityCo
Hi Mr Mackie,
Thank you for your review.
We’re really pleased to hear you are happy with the quality of the walking sticks and the adjustable features. We hope they continue to provide comfort and support for you day to day.
Thank you again for your feedback.
Kind regards,
The MobilityCo Team
Brilliant
Brilliant, I had done a bit of research so I knew basically what I was looking for but James answered my questions knowledgeably after establishing my needs, so I was able to go ahead and make my purchase. He also managed to get me a substantial discount which was very much appreciated. Thank you James
13 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Hi Patricia,
Thank you for your lovely review.
We’re so pleased to hear James was able to answer your questions and help you find the right product for your needs. It’s great that you felt confident moving forward with your purchase, and we’re glad we could secure a good discount for you as well.
I’ll be sure to pass your kind comments on to James.
Kind regards,
The MobilityCo Team
Risposta di MobilityCo
Hi Darren,
Thank you for your review.
We’re really pleased to hear you found the team helpful and that the delivery went smoothly. Your feedback is greatly appreciated.
If you ever need anything in the future, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Very good service
Right from my initial contact with Mason at Mobility Co, he was very helpful. I already knew what wheelchair I required. It was not in stock in the colour I wanted, but was obtained within a couple of days. Very good service and price, will definitely use them again.
26 marzo 2026
Risposta di MobilityCo
Hi Phillip,
Thank you for your kind review.
We’re really pleased to hear Mason was able to help and get the wheelchair in the colour you wanted so quickly. It’s great to know you were happy with both the service and pricing.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The MobilityCo Team 😊
Excellent customer service
Excellent customer service, very polite and lots of patience shown to me. There was no pressure, Mason allowed me to go at my own pace. My scooter was delivered quickly, arrived on time and at a very competitive price. Buy with confidence, you won’t go wrong.
1 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Hi Denise,
Thank you so much for your lovely review.
We’re delighted to hear you felt comfortable and supported throughout the process. Mason will really appreciate your kind comments, especially about taking the time to help without any pressure.
It’s also great to know you were happy with the delivery, pricing, and overall service.
Thank you again for your recommendation, it means a lot to the whole team.
Kind regards,
The MobilityCo Team 😊
Risposta di MobilityCo
Hi Julie,
Thank you for your kind review.
We’re really pleased to hear you found the service knowledgeable and helpful. Your feedback is greatly appreciated.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
The MobilityCo Team 😊
Brilliant Service.
From ordering over the phone, to having delivery and demonstration of how to use the chair,
. Brilliant
28 aprile 2026
Risposta di MobilityCo
Thank you, Tyson, for your review.
We’re really pleased to hear everything went smoothly from ordering over the phone through to delivery and demonstration of the chair.
It’s important to us that customers feel confident and comfortable using their equipment, so it’s great to know the service made a positive impression.
If you ever need any help or support in the future, we’re always here for you.
Risposta di MobilityCo
Thank you, Anne, for your review.
We’re pleased to hear your order was delivered on time and that you’re very happy with everything.
If you ever need any help or support in the future, we’re always here to assist.
They are Very knowledgeable and really…
They are Very knowledgeable and really helpful and ordered one day and delivered the next.Highly recommended
27 aprile 2026
Risposta di MobilityCo
Thank you, Karen, for your lovely review.
We’re really pleased to hear you found the team knowledgeable and helpful throughout the process. It’s great to know the quick next day delivery made a positive difference too.
Thank you again for your recommendation, it really means a lot to us. If you ever need any assistance in the future, we’re always here to help.
Risposta di MobilityCo
Thank you again, Michael, for taking the time to leave us another review.
We really appreciate your continued support and feedback. It means a lot to the whole team.
If there’s ever anything you need, we’re always here to help.
Did not receive my order and fobbed off with excuses.
Ordered a powered wheelchair for my father, who suffers from dementia and is struggling to walk, because my mother struggles to push a normal wheelchair up the hills where we live.
Waited for the 2 to 5 day delivery and it still hadn’t been shipped after several days.
I enquired on chat to be told it would be leaving that same day and would be with us by Friday. No dispatch email arrived.
The phone lines are clearly not open from 8am to 8pm as stated on the website as the office was closed when I phoned at 8.10am and 6pm.
After finally getting through, James told me that DPD failed to turn up and collect the delivery, but it was still scheduled to be with us by Friday. Again, nothing.
I was then told that they were going to have to ship with another company so wouldn’t arrive until after the bank holiday and if I would like, I could cancel the order and have a refund.
I replied saying I wanted the refund processed that morning but I still had to ring up to get this done as I heard nothing.
I doubt very much that they had the stock in the first place and were just biding their time trying to source it from elsewhere and they were just fobbing me off with excuses.
I would have much preferred honesty than silly, unbelievable excuses.
This company does not live up to the many positive reviews that I have read and I certainly won’t be dealing with them again, or recommending them to any of my friends or family.
1 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Thank you for taking the time to leave your feedback, Trudy.
We are genuinely sorry that your experience with us fell short of expectations, especially given the urgency and importance of the wheelchair for your father and family.
We completely understand your frustration regarding the delays, the changing delivery information and the communication throughout the order process. While there were issues outside of our control with courier collections, we recognise that we did not keep you properly informed and that this understandably caused a great deal of disappointment and inconvenience.
We also apologise for the difficulty you experienced trying to contact us and for the delay in processing your refund request. This is not the level of service we aim to provide.
We appreciate you sharing your honest feedback as it highlights areas where we need to improve, particularly around communication and managing customer expectations more clearly.
Although we understand your disappointment, we are sorry to have lost your trust and regret that your experience did not reflect the standard that so many of our customers have come to expect from us.
The website has clearly defined…
The website has clearly defined sections easy to follow when looking for in my case walking sticks.
The website gave me clear options whether i was looking for a left handed palm type walking stick or a right one.
1 maggio 2026
Non scritta su invito
Risposta di MobilityCo
Thank you, Gordon, for your review.
We’re really pleased to hear you found the website easy to navigate and that the product options were clearly explained. We know how important it is to find the right walking aid, so it’s great to know the left and right handed choices were straightforward and helpful.
Thank you again for your feedback and for choosing MobilityCo.
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